PROFESSIONAL PLUMBING AND DESIGN INC

They came out almost instantaneously. We pay almost $50 a year and that includes a free plumbing inspection once a year and if we have them out then the $50 goes towards the bill. The guy came out right away and we ask for the same plumber all the time and he has does all kinds of installations. He has installed new toilets, put new shut offs and valves. They are really a good company. He put booties on before coming to our house. He was just professional all the way and the work was perfect. We have the option every year to pay $200 for a service contract and that includes two complete check-ups and cleaning every year. That also will put us at the top of the list incase anything goes wrong with my air-conditioning unit. A tropical storm blew through a couple of years ago and all of a sudden our compressor went out, so it started to get real hot. The company came out within an hour and half and because we had that $200 service contract, the entire repair and replacement of the compressor was free. It was a $1500 job that was free and we think that the company is very honest. They did not have a compressor with them when they came out because we did not know what the problem was, but the next day they showed up with a compressor and fixed it.

He was excellent! His prices were comparable to other plumbers. The diagnostic fee was $85. He was very honest. I told him I could only do one project at a time, and he didn't push me into doing more than my budget could allow. He used booties over his shoes in my home, to prevent from tracking in dirt from outside. He was very nice and was a true professional. He cleaned up well after he was done fixing the sink. I would use him again in the future.

He arrived, accessed problem. and fixed ( put caps on). 25 mins. later he was gone. Approx. 3.00 in parts. What a ripoff.

The bathroom fixture pipes had been rerouted through the dining room closet years before I moved into the house (not sure why). The dining room closet shares a wall with the bathroom (the wall that the fixtures are on. The leak started very slowly in the access panel in the closet, which is used for storage and not accessed regularly. This allowed the leak to continue for some time unnoticed, until so much water had accumulated that it was seeping up through the bathroom floor tile and eventually into the carpeted hallway. I gave up trying to figure out where the leak was in the bathroom and decided it was necessary to call a plumber. Remembering the access panel in the closet, I decided to empty the closet before I called so the plumber would have easy access. Good thinking -- I found enough water on the floor of the closet to splash (maybe 3 gallons when I wet vacuumed it). All the boxes on the floor were saturated half way up so the water had definitely been accumulating for awhile. After I got the closet emptied and took the access panel off, the water dripped into the foundation rather than into the closet which was some improvement. Quickly, though, the second (and worse) leak began at the "T" intersection of the two copper pipes. I could not direct the water into the foundation and it was so bad I had to turn the water off to the entire house to keep it from flooding. Fortunately, when I called Pro Plumbing at about 10 AM on Wednesday, 07/14/10, they were able to send someone out that day. When an appointment is set, they give you a "window" of arrival time and mine was 2-4 PM. I was very pleased with that. Shortly after 3 PM, the plumber called to let me know he was just finishing up another job and would be at my house in approximately 30 minutes. He arrived on time and a good 10 minutes before the "window" closed. (If the plumber does not arrive within the window, their very reasonable $49 service fee is waived.) Also, they are meticulously careful about being neat and clean while they are in your home. The woman who answered the phone (Denise, I think -- sorry, I am not sure) was very polite, professional and helpful. I always appreciate it when office personnel are easy to work with. The plumber -- Jeff -- listened to my synopsis, checked out the pipes in the access panel and wrote up a quote so I knew before he did any work I knew how much I'd be spending. The quote was lower than I was expecting (but I don't know much about plumbing) so I was pleasantly surprised. FYI, Pro Plumbing has tiered pricing -- level 1 is simple repair, my leak repair was a level 2, etc. Jeff also gave me an estimate as to how long the repair would take (because the water to the entire house had to be turned off). He finished in slightly less time than he estimated. He was very polite at all times, a really nice guy. When the job is finished, the plumber checks out the rest of the plumbing in the house (a "safety inspection") to see what else might need repair now or in the near future. After the mess I had with the prolonged and undetected leak in the closet, I thought this was a brilliant idea. I actually knew of two other small repairs that were necessary, so it was especially helpful to me to get estimates on these and the few others that I was not aware of. While doing the safety inspection, I asked several questions and Jeff answered them all graciously. From my experience, I would think all their plumbers are knowledgeable and thorough. Also, if you call and schedule any of the repairs listed from the safety inspection within 30 days of the original repair, the $49 service fee is waived. They also give you a $20 off coupon for the next repair, so that could be a minimum $69 savings if you can schedule within 30 days. A "Pro Club" member also gets an additional 10% discount. I chose Pro Plumbing because they are family owned and operated. They also have a great website that highlights their policies that show how important customer satisfaction is to them. Check out the details for "Pro Club" on their site. I think it's a great idea, especially if you have an older home. There are several "thank you" perks but what impressed me most is Jeff's comment that Pro Plumbing is a great company to work for. They are also a great company to hire. I will be scheduling a follow-up appointment within the 30 days and will update after that.

Representatives showed up on time, diagnosed the problem, and ordered the parts. The parts were available in town but, for some reason, management did not want the workers to go and pick up the parts. They showed up with the parts on the next day of my availability and made the proper repairs. They were professional and exhibited a willingness to do the job to my satisfaction. I would use this company again.

From start to finish I don't think Steve was on the premises for more than two and a half hours. I called the renters to learn that he was courteous and neat and tidy. They felt Steve had gone above and beyond, triple checking his work and that drains were clear and the disposal working properly. Steve even recommended that perhaps the condo association may be responsible for some of the charges because our unit shares the pipes with the unit above us. Professional Plumbing is the only plumbing source I'll be using for my rental condo, my father's rental condo and my father's living condo.

They came the same day I called. The plumber was courteous, professional, experienced and did a great job. I don't think they are inexpensive, but what I loved about the way they work is that they give you a flat fee for the repair before they start it. They bring a book with all the standard prices in it. The last plumber I had charged by the hour - even charging to sit in his truck and write up my invoice!

They are incredably reasonable with their prices. We have a contract with them where they ensure they will be at the job within 12 hours. This makes them very prompt. They are always nice and friendly to me when they make their visits.

He located the problem within a half hour and fixed it in a couple hours. There was no need to tear up the floor of my house as I had feared. He did it all from the roof, using up to 90 feet of snake through a roof vent. He was able to find, clear and flush the blockage point which was somewhere in the floor under my kitchen. He identified the underground exit point of the sewer on the opposite side of my house, dug it up and opened it to insure the drain was flowing freely. Routed the whole drain system for about an hour. He then replaced the access point with a more usable one. There was an attempt to sell us a lot more drainage service and it was attractive, but it was not a high pressure sales pitch. "No" was accepted without any further pushing. He also gave us a good deal of advice regarding use of the drains, such as what not to put down the kitchen sink disposal and use of biological rather then chemical drain cleaning treatment. I was very pleased. I also knew that there was no way I could have done the job as effectively even if I had the access to his tools.

It went well; they are professional, on time and do a good job. They are reasonably priced. They clean up well after the job is complete.