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HOT SPRING SPAS OF SARASOTA

General Remodeling, Pool and Spa Service

Reviews

3.22 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
50%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
2.3
value
4.0
professionalism
3.5
responsiveness
3.3
punctuality
4.0
Showing 1-2 of 2 reviews

Dot B.
12/2013
4.0
pool cleaners, remodeling
  + 0 more
Report from 12/29 - first time we went into the store: We were only there about three minutes, tops. The guy was (a) pretty deaf (we had to repeat most everything we said to him) and (b) amazing rude and argumentative. He seemed unable to understand what we were looking for and clearly hasn't subscribed to the 'customer is always right' approach to dealing with the public. I suggested to my husband that we probably ought to go elsewhere and the salesman slammed the spa cover down and said "Good idea!" Guess we won;t be buying from them. Report from 1/3/14 - second time we went into the store: Since Hot Springs hot tubs have such a good rep we tried again to check them out. This time we called first to see who was working and it was definitely NOT the guy we encountered the first time, so we braved another visit. We got a tremendous amount of information about the whole line and left understanding the different features, what was included, what was available now and what the wait time for ordering was. We spend about an hour in there and really, really liked one of the spas. Still working on what brand to buy but this one was definitely a contender. I recommend dealing with Paul at this store. Well, around mid-Jan we bought the floor model but couldn't have it until a replacement arrived from the factory. We got $1,000 the price and expected it to take about 4 weeks. Two weeks later he called to say it was available, actually, a brand new one was available from the warehouse. Claimed his partner sold the floor model and it had already been delivered to someone. Unclear at this point if we were getting last year's model or this year's but either was fine. The deal was quite screwy and it was hard to believe the things we were told. Fortunately, we got this year's model, brand new and still had the $1,000 off. When it was deliver a week later, the display wasn't working properly. We called in for service and the repair people came out within a couple days with a new display, except, the store had sent the display for LAST YEAR's model, not the new model. Gosh, how hard is this? Another display was ordered, obtained and the repair person came back and installed it. It is working just fine. We love the hot tub! but still aren't enamored with the guy running the shop.
Description of Work: Went in to get info about Hot Springs Spas as we are in the market for an above ground hot tub. Bottom line (aka moral of the story): if you go there an a deaf old guy is tending the store, leave and come back when the real salesman, Paul, is there!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
5.0

Yes, I recommend this pro

Sandra D.
09/2012
3.0
remodeling
  + -1 more
Tried out Hot Springs Spa models in store 3 times over 5 weeks. Ordered and accepted early delivery for the "new" salt water system model (had been out for nearly 2 yrs). Since Day 1 the salt levels and/or chlorine levels are often read incorrectly by the spa's control panel The spa is not maintaining a safe level of chorine to allow use of the spa The technician staff changed over frequently and except for one person, most were not knowledgeable of the salt-water system Hot Springs Spa company is no help- they refer all consumer support to local dealer The local dealer has changed hands since purchase and he has no history of the problems in the store The current dealer has been unable to correct the problem of no chorine despite high salt levels For the past 4-5 days Joe he has been "looking into it" and has asked us to "wait for a call". We are hoping he comes up with a solution to correct the problem or provide us with a spa that works as designed.
Description of Work: We were please with our previous Hot Springs Spa so we sought out this dealer. James told us he had been here for 5 years and that the business was solid. Since our purchase in August of 2011, the dealership changed hands and the dealer is now Joe. We were sold on the benefits of removing the ozone (free) system and installing the salt water ($1300) system. It has now been a full year and we are still having problems. Initially we had a service tech out about every 2 weeks. That tapered off to about every 6 weeks after one tech replaced a line. Then after 3 more visits they replaced the salt water cell. That kept it running about 3 months before the control panel said there is no chlorine. A test strip and a company water analysis confirms there is a high salt content but no chlorine is being produced. For the past 10 days we have had numerous calls in to Joe and another new service tech came out on Saturday. He said the system needed to be replaced on Monday. Then nothing. Today, after we called, Joe told us it is most likely User Error but he cannot tell us what the User Error may be or how to fix it. We have owned 2 previous Hot Springs Spas with ozone systems. Each was problem free for at least 8 years. We left our last spa in MT when we moved to FL. This latest model is marketed as a "breeze to maintain". We are getting very frustrated with this product and lack of knowledge by the dealership and service technicians. After paying $9K we expect a product that works at least as well as previously made models.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$9,000

    Contact information

    4801 S TAMIAMI TRL 3, Sarasota, FL 34231


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Pool and Spa Service

    FAQ

    HOT SPRING SPAS OF SARASOTA is currently rated 3.2 overall out of 5.
    No, HOT SPRING SPAS OF SARASOTA does not offer free project estimates.
    No, HOT SPRING SPAS OF SARASOTA does not offer eco-friendly accreditations.
    No, HOT SPRING SPAS OF SARASOTA does not offer a senior discount.
    No, HOT SPRING SPAS OF SARASOTA does not offer emergency services.
    No, HOT SPRING SPAS OF SARASOTA does not offer warranties.

    Contact information

    4801 S TAMIAMI TRL 3, Sarasota, FL 34231