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Custom Climate Concepts Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Custom Climate Concepts is a heating and air conditioning company serving Sarasota and Manatee County residences. Ownership changed hands in August of 2021 and is currently locally owned by a Lakewood Ranch family. We provide repair services to residential equipment, sell and install new air conditioning equipment, repair or replace duct work, install indoor air quality products such as UV lights, install blown in insulation to attic areas and clean duct systems.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Air conditioning repair, and lightning arrestor's for HVAC units, as in whole house Surge protection, cleaning, etc. Insulation services are again ONLY for blown-in insulation, in relation to HVAC service/installation ONLY**, maintenance, please mention when setting your appointment) . **NOTE: Electrical Services are for HVAC ONLY, supplies & replacement. Indoor air quality. We offer a 5% Discount to Seniors & Military (can not be combined with other offers or discounts
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.857 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 9% | ||
| 5% | ||
| 0% | ||
| 26% |
Showing 1-25 of 57 reviews
Joseph B.
Sep 2023
Buyer beware this company took advantage of my parents who are both in there senior. My dad bought a unit for the house and also bought a 2 year warranty they had a problem within the first year they came out said it needed a part which it did not then made him pay $1100.00 dollars to pull some insulation out of it. He attempted to dispute the charges and they illegally charged his credit card. These companies see older couples and steal there money. Btw they left them without air for almost 2 weeks causing my mom to dehydrate from sweating. They will be disputing the charges, I just don't want any other couples taken advantage of by these lowlifes....
Rose H.
Jul 2023
Worst experience I have had. No AC called never fixed, used used parts and charged me for new, installed freon that I didn't need. I had originally had this system installed by them, after 6 years it was toast. After repeatedly haveing them come and not fixing. Enough! They gouge people by over charging, not honest, take advantage of older people. Stay away
Response from Custom Climate Concepts Inc
"Sounds like you had a poor experience which we completely understand and empathize with. We all correctly expect quick and good service. We fell short of your expectations due to unintentional mistakes and are sincerely sorry. It seems like this service went good for a while and then it began going south. You called us April 21, 2023 because your system was not cooling and we had a technician at your home within 75 minutes of that phone call. We provided a diagnosis and you approved our work and $ amount before we started. We insist that our techs obtain customer approval before any repair work is started. That gives customers a chance to review the recommended work and even ask for 2nd opinions if they wish. A fuse and transformer were replaced and refrigerant was added as charge was lower than recommended levels. So far so good and you provided us a very good review immediately after the appointment. On a scale from 1 to 5 you gave us a 5. So all was good for a while. Our techs only use new parts. We installed a new fuse and new transformer on that day. Both of those parts include a warranty and we will replace those free of charge if they fail within the warranty period. It seems where it went south was we told you at the appointment that we needed to return to perform a test to help diagnose why refrigerant levels were low. We unfortunately did not have the proper testing equipment on our truck and that was completely our mistake. To compound that error we failed to call you timely to set up that next appointment. Both were unintentional and honest mistakes. Several days later you reached out to our office but by then you had decided to call someone else, and we completely understand. We have used your feedback to modify procedures in our office so that errors like this do not occur going forward. We thank you for the feedback as it helps us improve. Your extreme disappointment is evident in your tone and is justified. We are sincerely sorry for not providing you the level of service you deserved."
JOE P.
May 2020
Still waiting after 3 weeks to get a callback. SHAME ON ANGIE FOR LISTING THEM. Just want to sell you a new system. Use scare tactics. Do no maint. On system took there $130 Serv. CK. A complete. Joke. 1000 excuses and. Never a call back STAY AWAY. Owner-RODNEY RUPERT. The untouchable. Won’t give me my unused Serv. Agreement money back $64. Hundreds of complaints from you name it and they still go on. Want more details??? E mail me JOE PETERS SR [email protected] (I can send copies of invoices)
Response from Custom Climate Concepts Inc
"We are under new ownership since fall of 2021 and want to acknowledge your complaint. You should have received a response to your review back in May of 2020 and it is too bad you did not. 100% of our management and staff has been replaced. Our current owner responds to 100% of reviews regardless if they are good or bad. And he will talk to any customer who wishes to talk."
MURRAY D.
Sep 2019
I was offered a low cost promotional inspection of my A/C system, to include filter cleaning and topping up of my freon if necessary and fell for it. The tech that came out was very personable and seemed competent, but insisted that I had mold in my ducts and needed special duct cleaning and the addition of some special uV equipment to keep mold from growing. Before going that route I checked Yelp, and seeing all of the 1 star ratings decided to get an independent mold inspection done. I chose the top rated company on Angie's list. The tech was very knowledgable and advised that I had no mold, but I chose to have an air sample tested anyway. Air was sampled in my living room and in the main duct. The analysis showed a remarkably low mold level of any kind and zero stachibotris, the really bad kind. The Custom Climate tech seems to have been scamming me - I guess as part of his job. Do not fall for any solicitation from this company.
Response from Custom Climate Concepts Inc
"We are under new ownership since fall of 2021 and want to acknowledge your complaint. You should have received a response to your review back in 2019 and it is too bad you did not. 100% of our management and staff has been replaced. Our current owner responds to 100% of reviews regardless if they are good or bad. And he will talk to any customer who wishes to talk."
Jim C.
Aug 2018
This company is hot or cold. Sometimes very professional and other times...not so much. It depends on who they send. Over the 3 years I used them I had a couple of losers try to take advantage of me, but the other technicians did a very good job and were very professional. When my contract is gone, so am I. Cool Today costs more, but are consistently excellent!
Frederick M.
May 2018
Custom Climate Concepts (CCC) performed maintenance, repair work, and duct cleaning and sanitizing in late April 2018 at a cost of about $3,000 on my HVAC system, a Rheem split system consisting of an air handling unit and a condenser/heat pump, 4 tons and SEER rating of 15. The maintenance and repair work amounted to a charge of about $1,000 for parts and labor to pull and clean the blower assembly, to replace the ultraviolet air purifier lamp, to replace the TXV valve, and to renew a one year maintenance service agreement. The technician who performed the work was knowledgeable and highly proficient. The price charged for this work seemed to be reasonable and justified. However, the price of $2,000 charged for the duct cleaning and sanitizing was excessive and unjustified. The ductwork is a system with 12 supply air registers and one return air register that services a one level, 2,000 sq. ft home. The work performed consisted of removing and replacing registers, roto brush machine cleaning of ductwork to the extent possible, re-sealing two ductwork connections, re-masking of air handling unit’s main supply duct; and applying a sanitizing solution to the ductwork system. The ductwork system was in very good condition and did not show signs of mold or dust build up. Subsequent to the duct cleaning and sanitizing, I researched other services in the Sarasota/Bradenton FL area and discovered that on average prices ranged from $400 to $800. How CCC can charged $2,000 and justify the cost of the service to its customers based on what work was performed at my home, in my opinion, is nothing more than a “rip-off” of the consumer. I sent a draft of this review by email to CCC and asked them to reassess whether the price charged for the duct cleaning and sanitizing is in order given my view that the price was excessive and unjustified. After a week passed and no response received, I decided to post this review.
Response from Custom Climate Concepts Inc
"We are under new ownership since fall of 2021 and want to acknowledge your complaint. You should have received a response to your review back in April of 2018 and it is too bad you did not. 100% of our management and staff has been replaced. Our current owner responds to 100% of reviews regardless if they are good or bad. And he will talk to any customer who wishes to talk."
James V.
Jul 2017
Technician checked system and recommended a "kick starter" for the compressor to extend life. 19 days later, the drain line clogged which was fixed free of charge since it was within the 30 day window of the last service.
Ray C.
Dec 2016
They were good but they were expensive. What they did do they did it well. They were quite satisfactory.
Michael W.
Oct 2016
way overcharged, they called saying we had a prepaid free inspection...from the prior owners in 2011, which made no sense, but free sounded good, Travis came, on time, and inspected. He said he found that the capacitor was bad and if it wasnt replaced, it would cost hundreds if it failed. Since we are not AC experts at all, we said go ahead. $250 later it was fixed. After i searched the internet and found that the part was 10 bucks, he spend 5 minutes replacing it and the average cost of that service is around 100 bucks, tops. We felt that we had been taken advantage of and after reading the BBB reviews we knew we had. I called for a partial refund,, the woman on the phone was incredibly rude and hung up the phone...again after reading reviews that seems to be the common practice.. My bad, I knew it sounded weird that we had a free prepaid inspection from a prior owner, but we went ahead anyway..do not use them, there are more reputable and honest AC guys out there..
Response from Custom Climate Concepts Inc
"We are under new ownership since fall of 2021 and want to acknowledge your complaint. You should have received a response to your review back in October of 2016 and it is too bad you did not. 100% of our management and staff has been replaced. Our current owner responds to 100% of reviews regardless if they are good or bad. And he will talk to any customer who wishes to talk."
William A.
Sep 2016
unknown
Response from Custom Climate Concepts Inc
"We are under new ownership since fall of 2021 and want to acknowledge your complaint. You should have received a response to your review back in Sep of 2016 and it is too bad you did not. 100% of our management and staff has been replaced. Our current owner responds to 100% of reviews regardless if they are good or bad. And he will talk to any customer who wishes to talk."
Carlos R.
Sep 2016
unknown
Rich I.
Jul 2016
unknown
Walter J.
Jun 2016
unknown
Marge M.
May 2016
unknown
Gary B.
May 2016
unknown
Raksha P.
Apr 2016
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David S.
Mar 2016
I bought a contract which had them come out twice a year and it was the second part of the contract. It went very well. They were professional. They got it done quickly. Only one person came out.
Response from Custom Climate Concepts Inc
"It was a pleasure doing business with you and hope you consider us for your future HVAC needs."
Christopher F.
Feb 2016
unknown
Response from Custom Climate Concepts Inc
"Thank you for allowing us to service your home"
Barbara W.
Feb 2016
unknown
Response from Custom Climate Concepts Inc
"Thank you for allowing us to service your home"
Frank L.
Dec 2015
unknown
Response from Custom Climate Concepts Inc
"Thank you for allowing us to service your home"
SYLVIA G.
Dec 2015
unknown
Response from Custom Climate Concepts Inc
"Thank you Mrs. [Member Name Removed] for your business"
Brett S.
Nov 2015
unknown
Response from Custom Climate Concepts Inc
"Thank you for giving your feedback"
Gary B.
Oct 2015
Provided the PM as promised and the technician noticed I needed two important parts and I agreed to have installed. The technician was excellent but I feel the company overcharged. Chris installed a new float switch and a hard start kit and the cost of both items totaled $481. The float switch costs $32 and the start kit was $ 45 and so I was charged $400 in labor for about 15-30 of actual work. I called the company and I am still waiting to hear from the service manager.
Response from Custom Climate Concepts Inc
"Dear Member, Since posting this review you have spoken to our Operations Manager and accepted the pricing, with full understanding that we use flat-rate pricing. This means a customer 1 block away receives the same price for a repair as a customer 50 miles away. We do not charge any hidden transportation costs, or any other fees. We value your business and look forward to being of service to you again in the future!"
Pamela G.
Oct 2015
unknown
Response from Custom Climate Concepts Inc
"Dear Member, We are currently trying to reach you to discuss your situation Please call me at the office. Stephanie L. Customer Service/Social Media/Marketing"
Susan W.
Oct 2015
I originally signed up through Angie's List for a inspection/freon recharge deal. The day that I had scheduled for them to come out, they were running behind, and called to reschedule. Coincidentally, the unit quit working that day. When I told the woman on the phone that it had stopped, she was very nice and got a salesman to come out that evening. He told me that the unit was very old, and that it would just be a bandaid to try to repair it. At the time, I was under a great deal of stress from having just bought the house and going through a nasty divorce. Not to mention HOT. (I live in Florida)Chris (salesman) recommended that I replace the unit, and he did not offer any options other than the unit that he wanted me to purchase. Due to the situation, I went with his recommendation and had the Comfortmaker 3 ton installed the next day. Everything went very smoothly and I am not unhappy with the unit or the installation. All were very good. My problem is that I feel after doing some research, is that I grossly overpaid for the unit. When I called to tell him that I felt the unit was too expensive, he said that if I gave the company a good review on Angie's List, he would "do something" for me. I did give the review, but I never heard anything more from them, other than a text message saying he didn't forget about me, that he was sick. To date, I have neither heard from Custom Climate Concepts, nor received anything as promised. Although, he did try to help me get my home warranty to cover it, which they denied.Therefore, I feel that I was taken advantage of in an emergency situation and while under much stress, and was not given an opportunity to do some research on AC prices. I have since seen many deals that convince me I could have paid way less for the unit.
Response from Custom Climate Concepts Inc
"[Member Name Removed], First and foremost thank you for your business. No we are not the cheapest A/C company out there, nor are we the most expensive. There are many factors that go into pricing such as skilled workers, insurance, etc and as in all things in life you often get what you pay for. We would like to thank you for the compliment of a quality instalation, which we pride ourselves in as well as our speed of service. We wish you all the best in the future and hope you keep us in mind for your future HVAC needs."
Licensing
State Contractor License Requirements
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FAQ
Custom Climate Concepts Inc is currently rated 3.8 overall out of 5.
Custom Climate Concepts Inc accepts the following forms of payment: CreditCard
No, Custom Climate Concepts Inc does not offer free project estimates.
No, Custom Climate Concepts Inc does not offer eco-friendly accreditations.
No, Custom Climate Concepts Inc does not offer a senior discount.
Yes, Custom Climate Concepts Inc offers emergency services.
No, Custom Climate Concepts Inc does not offer warranties.