Dennis and his crew did an excellent job, but I feel he overcharged me a bit for the chimney cap installation. The cost of installing a chimney cap in the Tampa Bay area runs from $175.00 to $250.00. Dennis charged me $250.00 to install a $40.00 chimney cap. When I asked Dennis why the installation cost was at the top of the price range, he said: There are fees associated with running the operation: shipping, consumables, labor, transportation, fuel, payroll, and the list goes on. My price is right in line with the chimney sweeps in the area. His crew certainly knew what they were doing, and I would probably use his services again. My only objection is that the cost of installing the chimney cap was at the top of the high range for that job. Dennis could have chosen to install a more expensive chimney cap for what he charged me.

Fine, he was very nice and on time.

Did great job. Took about an hour. Tech went over everything afterward.

The inspector came, and charged one hundred and forty dollars for the inspection. He said everything was ok, I could use it. In November we were moving and tried to use the chimney. The chimney wasn't safe to use. We called back. The guy who came didn't work there anymore. They charged me one thousand to fix it. I asked why did the inspector, the guy said it was ready to use, and now you charge me a thousand dollars. That lost points with them. I will never call them again. Fortunately, they were on time.

ON TIME, CLEAN, NO MESS. TOOK TWO DAYS

unknown

Really well and the technician was extremely friendly and professional. I would hire again!

Based on Chimney Cricket's recommendation I had it repaired instead of replaced. Bad decision on my part. The repair itself appears to be functionally ok, but it is obviously repaired. The work does not blend in to existing stucco even after painting.

they always do a good job.

The service person did not have a camera and didn't examine the inside of the chimney with one after cleaning. A written report was never made. Also, the company never responds to phone calls in a prompt manner, but have to be called several times. I have never had a call back from these people. They charge for services never rendered, and left my chimney in an unusable condition.

Very well.

They did a good job

A braggadocio's young woman showed up and announced that she was going to inspect and clean the chimney. I asked her how she was going to do it and she Said that she intended to clean it from the top down. I thought that was a little odd because the chimney cap is about 3 x 4' in dimension is made out of galvanized metal and is extremely heavy. Also, the spark arrester is riveted to the top of the galvanized flue. Anyway, she completed the job said everything was perfect and I gave her the check. She said that we should have no further problems with setting. Well we did have continued problems with setting and I brought the gas company over that installed the new burner and gas log set. He diagnosed that there was no updraft it all through the chimney. One thing led to another and going up in the attic it was discovered that the flu was in two separate pieces in other words not connected. So all this time we had been pumping smoking so it into our attic through this disconnected flu pipe and she somehow did not discover it when she did the cleaning. It would be physically impossible for her to clean the chimney from the top. The spark arrestor is riveted in place. This company subjected to my family to fire danger and health hazards and I am extremely angry. My advice would be don't touch these people with a 10 foot pole. They absolutely have no clue what they are doing. Oh, and by the way when I tried them tried to get them back to have a look at the problem again they gave me some date in the distant future and said that they were too busy over Christmas to take care of it right away. Duh, that's when we want to use the fireplace.. Now it's all fixed up now safe and sound no more soot and we're back to normal just don't touch these people with a 10 foot pole.

Cancelled order

I was to receive confirmation emails with date and times and never received.

Work went well. A lot of material came out of the vent and was immediately vacuumed up by the service provider. The washer and dryer were put back in place when the work was completed.

It was great. They came out immediately.

The guy showed up on time, it felt like he was a sales man in work gear! He broke the handle to open the flue then try to have me purchase one for $250. If it was flemsy, he should have said that there is a possibility it might break before he touched it. Not break it and then try to sell me one. He said he was going to use the camera even though it was not included in the package. All he did was put a shop vac and left without me knowing if I could use it or not. I received a proposal about a week later of all the repairs needed approx $1,500.00 - I was better getting someone to de-glaze my fireplace because I would think they clean and de-glaze I would not recommend these guys, I'm happy to update my comments after someone else reviews my fireplace... Example If I hired someone to pressure wash my driveway, they don't charge me extra for the chemical....

Given the reviews I was very disappointed. The original representative who came to the house and told me what needed to be done no longer worked for the company. In addition, there was a new boss somewhere in the chain of command. Company problems should not become the customers problems. Communications were poor and I suffered as the customer. Also, no one seemed really sure of what needed to be accomplished, which did not help my confidence in the work completed. I asked for a break on the price to compensate for the inconvenience to me and the value of my time but the "new boss" said no.

Chimney Cricket completed cleaning my dryer vent. It was needed and afterwards my clothes is drying better (and our home is safer). They were on time, pleasant to work with and gave me tips on how to clean it myself to extend the time in between cleanings.

With a leak already existing, the flashing repair and the siding placement was necessary. With a hurricane on the way, this work was essential! Chris came late in the day after checking with me about the wind and rain. As the conditions were still good, he made the outside repairs. Afterwards, he came inside to sweep the chimney. All was clean and tidy when he had finished.

not well, missed appointments. Overpriced. Would not recommend.

The job went very well, the workmen did a great job. They had to cut a hole in the back wall of the chimney from the outside and when they were finished you would never know they did anything. They cleaned up all the mess made and hauled the old parts away. I will say it took a long time for them to get the parts and schedule the work, but since it was spring time and I had no need for the fire place for many months I was in no rush so I didn't push them.

unknown

The person that did the work was very professional and did an excellent job.