Aqua Plumbing & Air

We have a contract with them. They've taken care of us since we've moved here. We're very happy with them. They have kept us under contract and they honor their contract. We had our air conditioning break down totally and they honored it and they have replaced the unit because it just totally broke down. We have one of those units where it takes the moisture out of your house. Our house, we've got it so sealed up that we were actually growing mold. So, they got us that kind of unit. They take care of it and they maintain it on a regular basis. They let me know when it's time to come and take care of it. Everything is all taken care of. We like their services. When our air conditioning broke down, they came out that day.

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I know everything was in order. They did what they were supposed to do.

I know that everything was in order. They did what they were supposed to do.

Our first call to Aqua was for the AC system not cooling any part of the 3 zone house properly.  They determined that our AC unit needed additional Puron and that the system was leaking and recommended it be replaced for ~$14,000.  I paid their bill, but then hired another AC firm who correctly diagnosed and repaired the system at a total cost of $749.  Nearly a year later and the system has been running without a hitch.   

On a 2nd call to Aqua re: one zone not operating properly, they diagnosed a zone damper had a stuck solenoid and it cost $193 for them to unstick it.   Two weeks later, the same problem occurred and this time they charged $159 to repair "a sagging main line".  A third time, it happened again and air flow stopped completely.  The "repairman" they sent out did absolutely nothing to remedy the problem except to charge me again.  Another repairman was dispatched a day later and finally a new damper unit was installed.  So in total I paid Aqua ~ $600 for a new damper that should have been done on the first call for half that amount.

Mistakes do happen but what upset me most is that their Customer Service dept insisted that I pay them for the repairman who did nothing to alleviate a problem that they had ample opportunity to correct.  The least he could have done was to manually operate the solenoid actuator to open the damper and then pin it there.      

 

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The service was performed while we were not home. We assume it went fine.

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They were on the list of certified backflow testers from Sarasota County. We selected them because they were on Angie's list and while they had some bad reviews, they had many good ones. Justin came out on 2/2/16 to perform the test and didn't because the bushes were in the way. He "failed" us! This is the first year we are in this home and didn't even know where the device was or we would have realized there was an issue and made sure the bushes were trimmed. He charged $39 and told us to call back when the bushes were trimmed. I trimmed the bushes and called back the following day and was told there would be another $35 charge for him to come back and do the test. Really? So we were charged $39 for him to tell us to trim our bushes? Why would we hire them and pay them another $35? I would start with someone new at this point and give them my money. In addition I found out our neighborhood is looking to get quotes for someone to come in and do all 70+ homes at once. I'm going to tell them what happened so they know when they put together the list of who to get quotes from. This is not the way to do business and expect someone to call you back annually. We would think since we paid the full fee for the service and it was not performed, they would fit us in on another day when they had another appointment nearby. They are located VERY close to us. We were actually interested in this company because they also do HVAC and we know we'll need someone for that too. I even private messaged them on Angie's list to give them a chance to reconsider this second charge before posting this review. That was four days ago and I received no response.

Justin was very professional and courteous. I would high recommend Aqua to any of my friends.

dependable, good communicators, did a very nice job and cleaned up after themselves well.

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The tech diagnosed the problem quickly , ordered the covered warranteed  part and was able to return the next day to install it. Very professional.

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I have used this company 2 time in the last week.
I just have to say all the A ratings are for real. The first time was for a hot water tank issue. we started out our day talking with another company (CT) who tried to clean out our bank account selling us stuff; I promptly walked him to the door!  
Then I looked on Angie's List and found Aqua and read their reviews.  Aqua have a tech at my door with in a couple of hours.
The Tech actually trouble shot the problem gave us all our options. We chose not to fix an old water heater, we chose not to put in another water hear; we to upgraded our system to a tank-less water heating system. Let me just say the other company (CT) wanted to charge us $536.00 to install a part that I could buy $75.00 and wanted to charge us $5035.00 for a tank-less system....
Aqua's price was much more in line with reality of what it should cost.
To replace the bad parts $200.00 installed and their price to put in a tank-less was under 3K.
I also received rebates on top these prices saving me even more money. 
The reps Nate and Brian were proficient, professional, courteous and honest.
The water heater was easy to replace with the new system and completed it in a few hours.
The air conditioner was repaired in about an hour.
Neither of the technicians try to sell me on other products or try to replace my old air conditioner; they actually gave me a lot of advice on what I could do to help my systems last longer and both saved me money in the long run.
Thank you Nate and Brian it was a pleasure doing business with you and Aqua.

Excellent customer service. We purchased a home that unbeknownst to us had some plumbing issues. Two technicians, Fred and Justin, came out on separate occasions and did a great job explaining the issues and remedying the problems. Will definitely use Aqua again if necessary.

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Had a shabby pipe feeding a toilet shut off valve start leaking and couldn't repair properly ourselves.  Tried soldering but too tight and area for us to work in and being it's Sunday called several 24/hr services.  After being told it would be several hours or more, maybe later if schedule frees up, and not until Monday, it was great to get a call back from Troy saying he could be here in 20 minutes.  Arrived quickly and handled the situation efficiently and professionally.  Very good service and respectful, wearing protective shoe covers the whole time and cleaning up when done.  Was in and out in quick and repairs were perfect.  Very pleasant to work with and will definitely call again rather than attempting the "do it yourself" route with plumbing.  Highly recommended and many thanks to Troy!

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