Aqua Plumbing & Air

Description of Work: We had no hot water in the shower of the second bathroom. In fact, the faucet wouldn't turn all the way. In addition, the lever that allows the tub to fill up wasn't working. We also needed the plunger in the main bathroom fixed. The serviceman (Mike V.) showed up on time. He was extremely professional and took the time to explain everything he was doing and why to my husband who likes to hover when we have any work done, but Mike was patient throughout the process. I would personally recommend Mike V. for any plumbing work you need done.

Description of Work: Replacement of kitchen faucet, water filter system and garbage disposal.

Description of Work: I had a water leak in my garage that turned out to be a broken whole house water filter. I called monday morning and they were there by 10am. They didn't have a whole house filter in stock, so they fixed the leak and returned about a week later to install the new water filter. They were prompt and communicative. All fees were discussed before hand- there were no surprises. I definitely plan to use them again if needed.

Description of Work: Non-emergnecy Sunday inquiry email was answered on Sunday. Arrived by 10:00 Monday. Problem was a frozen retainer nut on a faucet that needed to be replaced.

Description of Work: did a great job on a broken pipe

Description of Work: Garden was dug up, broken pipe identified and replaced.

Description of Work: The problems were with the sink in the bathroom. The "stop" device that holds water in the sink had come apart and fell on the floor under the sink. In addition, water in the sink had become difficult to drain. It appeared that it was going to stop completely. In my younger days, I would have ignored the tight space under the sink and corrected the problem. But, at my age, it was time to let a plumber do the job. The plumber arrived on time and quickly solved the problems.

Description of Work: They provided plumbing services.

Description of Work: Fixed hot water leak in tub and shower head, replaced tub drain gizmo (whole thing), replaced toilet flapper and handle, and replaced whole faucet pets.

Description of Work: We hired Aqua to replace our old sewer lines. This included replacing the main sewer line with a brand new line, and running all new waste arms from outlets inside the house. This required digging a new line outside our house, and cutting up our Terrazzo floors inside the house. It also include some demo of walls and existing vanities.

Description of Work: There was a improper wax ring installed a few months prior by a different plumbing company and replaced with the proper one by Aqua Plumbing. The serviceman checked to be sure of no leaks before he left.The hourly rate charges were exactly what was quoted when I first made the call to the office who explained what the charges would be.

Description of Work: We have been using Aqua Plumbing for almost 6 years. They usually come out the same day I call. We have them repair all sorts of things as well as replace hot water heater.

Description of Work: I used Aqua Services Inc probably a year ago. They did some rework in my house that was not done properly by the contractors.

Description of Work: The failure of “due diligence” on Aqual Plumbing and Air’s part in meeting the terms of the Gold service contract I purchased and duly paid for during the years prior to the total failure of the Carrier puron system I purchased in 1999 # 1. Aqua Failed to inform me that the air conditioner I bought was a previous year’s model. I recently learned that there was a recurring problem of corrosion in the coils in the late 1990’ s Puron air conditioners as the copper was too thin. They later corrected this corrosion problem by improving the coils. Failure to inform me of the fact that my system was not the latest model and, in retrospect, an assumption that Aqua, as the primary Carrier dealer, must have known that there were corrosion issues, and condensation issues and should have monitored the coils in my system before the corrosion and rust led to the leaking of Puron into my home. #2 The Gold Service Plan was an escalating cost contract, but, despite the growing cost of maintaining my air conditioner, I dutifully continued renewing the contract and expected Aqua to provide licensed, professional service and replace deteriorating parts before the system failed. I had become more wary of the servicemen’s reports, as they never spent the time other A/C companies did when servicing neighbor’s systems, and the various Aqua service men never opened the second inner panel (at least not when I asked how the system was standing up), and they always assured me all was “fine”). After the most recent service call in February, 2011, where, once again I was assured everything was “fine”, at the suggestion of friends, I decided that, before again renewing the costly Gold Plan, I would ask another company to inspect my system when I returned from the north. When the A/C stopped altogether in October, I did call in another company to service and inspect,,,,,,,,,when they opened the second panel they found the coils badly corroded and rusted,and large areas of mold - even on the ceiling above the system and showed me the extent of the corrosion, which was clearly visible. They spent several hours assessing the problem, tried pumping Puron into the system, but it just kept leaking into the airstream. Needless to say, all my recent asthma problems, my dog’s breathing problems, and the oily patches on the carpet outside the AC closet suddenly made sense, and I just wanted the AC OUT!! They came the very next morning and replaced the Carrier system with a 16 SEER Bryant. They also had to bring in someone to roto brush and treat the entire vent system with fungicides and clean and paint the closet interior with Kilz to treat the black mold. Having read Skip Stanton's reply I choose to respond as follows: #1.THERE IS NO WAY THE DEGREE OF RUST, CORROSION AND MOLD WHICH WAS EXPOSED WHEN ANOTHER COMPANY OPENED THE INTERIOR PANEL COULD HAVE ARISEN WITHIN A YEAR - IT WOULD TAKE YEARS TO DETERIORATE SO DRASTICALLY. TO SUGGEST THAT THE OTHER COMPANY WAS DECEPTIVE IGNORES THE FACT THAT I SAW THE MOLD, RUST, AND CORROSION WITH MY OWN EYES. #2 . AQUA'S LAST SERVICE CALL IN FEBRUARY OF 2011 WAS SCHEDULED BY THEM, NOT ME, AND WAS, ACCORDING TO THEIR SCHEDULER, WELL WITHIN THEIR "GRACE PERIOD" FOR CONTRACTUAL SERVICE AND MAINTENANCE, WHICH I HAD DULY PAID FOR. #3. ALTHOUGH THE WARRANTY FROM CARRIER DID NOT TAKE AFFECT UNTIL THE SYSTEM WAS INSTALLED, IT WAS A PREVIOUS YEAR'S MODEL WHICH I PAID TOP DOLLAR FOR, AND I WAS NOT INFORMED THAT A NEWER, IMPROVED MODEL WAS AVAILABLE AT THE SAME PRICE. WHO BUYS A YEAR OLD CAR AT THIS YEAR'S PRICE, EVEN WITH WARRANTY? AS TO MR. STANTON'S CLAIM THAT THERE WERE NO KNOWN PROBLEMS WITH EARLY CARRIER PURON SYSTEMS, PLEASE GO TO: www.consumeraffairs.com/homeowners/carrier.html AND THEM GO TO: www.americanheat.com/ahac_puron.html to read about the problems of Puron and the evaporation on the coils resulting from the fact that the denser transfer fluid required higher pressures than the coils designed for Freon could withstand. The oily residue on my carpet was clearly from leaking rusted, corroded coils RESULTING FROM EVAPORATION ON THE COILS. The earlier models were most subject to these problems, as Carrier kept working to improve the coils, hence, a year older model would doubtless be more inclined to these problems. IT IS DOUBTFUL THAT AQUA''S AIR CONDITIONING SERVICE MANAGER WAS NO AWARE OF THESE PROBLEMS #4. THE CLAIM THAT FLORIDA'S HEAT AND HUMIDITY CONTRIBUTED TO THE FAILURE IGNORE THE FACT THAT THIS WAS INSIDE MY HOME, WHERE THE AIR CONDITIONER AND HUMIDITY CONTROL THERMOSTAT WAS NEVER SET AT ABOVE 78 DEGREES/ 60% HUMIDITY. #5. THE BETTER BUSINESS BUREAU REPRESENTS BUSINESSES WHICH PAY TO BE REPRESENTED, AND ANY COMPANY WHICH IS NOT A MEMBER AUTOMATICALLY RECEIVES AN "F" RATING. TRASHING ANOTHER COMPANY IS UNPROFESSIONAL, AND NO WAY TO DEFEND ONESELF.

Description of Work: Drains cleaned out, some repairs/replacements.

Description of Work: Replumb of kitchen, 2 bathroom drains, replaced p traps and santees in 3 sinks. Repaired main line and 2 inch kitchen line for proper fall under home. Cleaned out main drain. Replaced tub, bar sink drains.

Description of Work: They came out Monday to replace the water heater.

Description of Work: Snaked virtually all our drains on a weekend night. Showed up promptly after a bad backup in our bath tub. Very thorough and found the clog. Also helped me locate our main drainage access cap to the pipe that takes waste away from house.

Description of Work: I had a leak under the pedestal sink in the guest bathroom. The plumber took care of it in about 15 minutes.

Description of Work: Set appointment

Description of Work: Had a clogged shower drain - unclogged the drain. Took about 10 minutes.

Description of Work: Had low water pressure issues in several shower heads and facets. Plumber cleaned out the shower heads and extender facets I was unable to clean out on my own.

Description of Work: I used Aqua Plumbing & Air for burst pipes in my apartment.

Description of Work: Needed to have my new frige hooke dup to a water line with the existing already there but could figure out why the way was not working.

Description of Work: Replaced two outdoor bibs for water lines.