All Event Rental and Design

The company sent two "installers" to my house who could not follow a diagram or full color photos from the same setup they did earlier the same year. They started making their own design based on their incorrect assumption of available utilities. I.e. they didn't bother asking me or their company how the same setup was done before at the same place. Duh! The installers broke a strand of lights and glass splinters from the broken bulbs went all over the pool deck. Said they would sweep it which I doubted would do the job. I called the owner and he said they would send a blower down to blow the glass splinters into the lawn after they finished all their installations i.e. at their convenience. So now the problem is in the lawn instead of the pool deck. I had to argue with the owner who became indignant when I told him that the deck needed cleaning right away and not at his convenience after they finished all their other installs and "would come back later". Grudgingly he sent a van over with a blower to blow the shards of glass into the lawn saying they couldn't use a shop vac I suggested. The installer with the blower got surly when I told him there were broken pieces he was missing because couldn't see from the glare of where he was standing. Basically, he was just going to leave my house if I didn't say anything. Of course, they were not thorough and I ended up having to sweep the deck some more personally to get rid of the glass. I picked up a large chunk and put it in the hand of the installer for him to see as if that would buy any humility from the man... not a chance. The light strands they installed had 8 burnt out bulbs. I told them two times to replace them which they did separately having to go back to the truck each time for the ladder. They never bothered to re check all the strands thoroughly. Their installer attempted to stand on my resin lawn chairs to replace burnt out bulbs on the light strand because it was too inconvenient for him to go back to the truck to get their ladder. I had to force them go get their own ladder rather than risk breaking my chair. While they were getting into the truck to leave, I had to run after them and ask them for 4 more bulbs which they missed and which I replaced myself with my own ladder because I had had enough of trying to get them to do their job. As of this writing, my house guests are still sweeping the pool deck with a shopvac to get rid of the glass. This lackluster and extremely irritating performance is the reward I got after the owner refused to give me, a repeat customer, the same discount I got 8 months ago citing that the demand was too high for new years eve for him to do that. Then they wanted a favor from me to pick up their equipment days later at their convenience instead of mine. Is this nitpicking? Go ahead, hire these guys and see how you like babysitting and talking to an owner who has air of superiority. In my experience from two transactions with them and in my opinion, this is a company that hires incompetent installers and when they make mistakes or compromise the customer's property, the owner has to be badgered into doing the right thing at the customer's convenience. In my opinion, the owner is arrogant, ungrateful and deserves a competitor that will shame him into doing the right thing because he doesn't genuinely have his own moral compass without being threatened; I will NEVER EVER use All Event Rental again. Thank God for Yelp, Angie's list and Trip Advisor. I will make it a career to get my money's worth from this company on social media.