AAA Insta-Move Inc Moving & Storage

They quoted me one price then tried to  charge me more when they arrived
Got that issue straightened out when I told them they would need to leave.
The damage they did was excessive. Most of it was negligent and very little was caused by an accident. For example
They tried to force my refrigerators through and opening that was to small and scratched and dented them. They dropped one completely. They folded my mattress in half to get it through the door. Damaged the beds inner workings.. The bed is now defective.
There was a safe opening at the back of the house which was wide enough. They were too lazy to use it. Excessive breaks and texting and telephone use displayed during the move
In addition they drug my white bedding on the ground. They partially wrapped the bottom of one after I complained. They put their dirty heads and bodies on my bedding as a result of it not being covered. Gross.
The owner refused to come out and investigate. They concealed other damage from me as well. The owner refused to supply me with Insurance certificates and workers comp certificates. The owner appeared he could care less as the state has an insurance policy of some sort that he must use. This policy appears to protect him from the negligent actions of his crews so he has no motivation to get involved
I had to hire another moving company to finish the job. Hired repair men to fix  some of the damages. some are not fixable and some are too expensive to fix.  He sent me a check for a fraction of the cost of damages and no apologies.

Movers arrived ready to work. Jay and Jerrod went over billing procedure with me and inquired as to how I wanted things done. They were agreeable and professional. They both had a great attitude and were polite. I will hire these movers again if the need arises. I am pleased with the work that was done.

Very well.

Very positive experience.   Would definitely use them again.

EXCELLENT!!!

The workers were experienced. They knew how to load the truck properly. They followed all of my requests. They also made sure everything was done before they left at night.

They were efficient, honorable and I took care of them and they took care of me. I will use them again in the future.

I wasn't happy with the move. They had given me an estimate and after being here all day they told me they couldn't fit it all in the truck. They told me this at 6 pm that evening so I couldn't really do anything else. They informed me that they would have another truck come and I would get the rest of my things in a couple of days and I would have to pay an additional $695. What bothered me was when I unpacked the boxes the majority of what was in the boxes was paper. They had used paper to wrap things up that were not even breakable. All these boxes took up space and it really upset me because I basically paid for a lot of paper and cardboard boxes rather than the actual moving. When they finally came with the second truck, their truck deposited a bunch of oil on my brand new driveway at my brand new house. I called them to let them know that I wasn't happy and he didn't offer anything. He just said that was okay. They didn't want to make any amends. They didn't even use new boxes. I thought their price was good until they jacked it up. They did come on time. The very first two men that came to load were so kind and nice. They went out of their way to load the truck. They were awesome. Charles was very nice at the beginning but his attitude was that he didn't care when I called to complain. I received a call on 1/3/2011 from Charles stating that he had sent a check for the oil that was deposited on my driveway and that it had been returned. I asked him why he did not say that he was doing this and he didn't give me a reason. he sent a check for 75 dollars for the oil spill which I appreciate. On the check it said something indicating that it was the final payment for any damage or claim against the company. Unfortunately I deposited the receipt in the garbage and cashed the check for fearb that it would be no good if they were informed I had complained. As you can tell, I do not trust the company. I just found the email from Angie's stating that I needed to completeb this by Wednesday. I have a new email that I gave to the person I spoke on the phone to but it was not recorded since I received the information about this process at my previous email. I have also discovered damage that I was not aware of and that I should have filed a report on but In was not here when the unloading occurred and my husband id not notice until I pointed it out. We expected bangs and some nicks but we have a scratch on our dining room table that there is no excuse for. Our dining room set cost over 10,000 dollars and the top of the table now has a scratch that occurred in this move. So, not only did we pay for paper and boxes that costs us an additional $695 plus the 40 dollar each tip my husband gave the men that delivered the 1st truckload...I now have a dining room table with a deep scratch that is clearly visible and looks awful. I do not know if we can get this repaired since the table was made in Europe and sent to us after we waited for 6 months. I would never recommend this company!

I almost didn't use these guys, as they had the cheapest quote, but after a reccomendation from a friend I did and was very glad. They were excellent from booking their service through to the actual moving day. Nothing was broken, they did not stop working from the moment they arrived at our door in Oviedo until they left Davenport and I felt all my belongings were in good hands. They were almost half the price of the other big mover in town - great value!