Specializes in Florida Vacation Home, Condo Rentals, Florida beach houses and Rental Propery Management throughout Ponte Vedra, Vilano Beach and Jacksonville Beach, Florida
IF you rent this property, just pray you don’t have an emergency after 5:01 PM. We chose this property because my elderly mother joined us on vacation and required a one story house with no stairs. We have rented this property in the past with no major issues. We rented the property for 10 days. On day 4, a major storm was encountered and we lost power to the property at 2 PM. I called the Vtrips maintenance line and informed them of the situation. They called back a few hours later and informed me the power would be restored around 8:30 PM. As we could not cook at the house, we all went out for dinner. When we returned around 7:30 PM, every house in the street in our immediate vicinity had power but ours. I called the Vtrips line again and got the on call secretary who took my information and said someone would call me back. NO ONE CALLED ME BACK. I tried called the power company myself, but they would not speak with me as I was not the owner of the house. I called the VTrips line 4 – 5 x over the next 5 hours only to speak with the same person with the reassurance that someone would call me back and no one ever did. As the house became hotter, with no update on when the power was to be restored, we had to make a decision about where we were going to spend the night. As the house became so hot, we all had to wait outside (with the bugs and mosquitoes) until the power was restored well after 10:30 PM. At that time, the temperature in the house was around 82 – 85 degrees (they have two thermometers for their separate air conditioners) and we had to leave and spend the night elsewhere. I understand the property has no control over the power company, but they do have control over keeping us updated about power restoration so decisions can be made regarding seeking other accommodations for the night especially with the consideration of an elderly parent. Upon returning to the house in the morning, we found that the TVs didn’t work and the screen in the living room wouldn’t even turn on. Again, I called the Vtrips representative “Whitney” who was uncaring, rude and very unhelpful. It literally took them until Friday late in the afternoon to resolve the problem with the living room TV and only half the bedroom TVs working. Try explaining NO TV for several days to your elderly parent, as it was her vacation too, only without Matlock and NCIS. I spoke with “Whitney” over several days with very little help or understanding but a great amount of rudeness and unprofessionalism. The bottom line here is if you have an emergency after 5 PM you are on your own. The responsiveness from the management company for issues that arise with the house is substandard and uncaring. I did purchase rental insurance for trip interruptions, filed a claim, and have not heard back from them or the Vtrips representatives. I strongly advise the owners of this property to look into their rental company, because the customer service (no service) is substandard and frankly, the owners should be embarrassed. Do not take the chance on your one weekly vacation a year to stay at this property. Do yourself a favor and stay somewhere else.
Description of Work: vacation rental Ponte Vedra Beach Florida
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Claire W.
07/2014
2.0
property management
+ -1 more
unknown
Description of Work: we are rental owners and we hired them as property management and they were terrible. they have a bad rep in town.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
3.0
Contact information
6233 A1A South St. Augustine Beach, FL 32080, Saint Augustine, FL 32080
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Service Categories
Property Management
FAQ
Vacation Rental Pros of St. Augustine is currently rated 1.5 overall out of 5.
Sunday: 7:30 AM - 10:00 PM
Monday: 7:30 AM - 10:00 PM
Tuesday: 7:30 AM - 10:00 PM
Wednesday: 7:30 AM - 10:00 PM
Thursday: 7:30 AM - 10:00 PM
Friday: 7:30 AM - 10:00 PM
Saturday: 7:30 AM - 10:00 PM
Vacation Rental Pros of St. Augustine accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Vacation Rental Pros of St. Augustine does not offer free project estimates.
No, Vacation Rental Pros of St. Augustine does not offer eco-friendly accreditations.
No, Vacation Rental Pros of St. Augustine does not offer a senior discount.
No, Vacation Rental Pros of St. Augustine does not offer emergency services.
No, Vacation Rental Pros of St. Augustine does not offer warranties.
Vacation Rental Pros of St. Augustine offers the following services: Property Management Company, Vacation Home Rental Agency, Condominium Rental Agency, Summer Rentals, Vacation Rentals
Contact information
6233 A1A South St. Augustine Beach, FL 32080, Saint Augustine, FL 32080