AC Designs Inc

A/C Designs was the contractor our developer used to install the unit in our home. They provided a very reasonable rate for annual servicing of our unit and they recently performed their first service. Scheduling was a breeze. I was first impressed by the technician when he put protective covering on his shoes when entering my home. He explained what he was going to be doing and asked to be escorted to the unit. He spoke about the unit and did talk in technical jargon and was very thorough in his evaluation and cleaning of our system. His recommendations were reasonable and also quoted me a case of filters at a price better than I would find at local hardware stores. I am very happy with this A/C Designs and plan on continuing to use them for all my a/c service needs.

N/A

It was all pretty painless.  Each appointment was started on time or early and completed on time or early.  Installer was courteous and knowledgeable.  And he didn't mind the multitude of questions I had about the new system.  He checked and rechecked things to make sure they were right and how he would want them "in his home".   Cleaned up the work area upon completion and made sure I understood all the paperwork.  County inspection had a minor hiccup but was quickly and easily corrected.  Salesman made sure that I had all the information I needed to submit for the rebate with local power authority.
All in all, it was a great experience (even with having to replace the system at all).   I would heartily recommend A/C Designs to family and friends!!!

90 minutes

TERRIBLE TERRIBLE TERRIBLE Customer service.
We bought our home new and moved in September of 2009. That December when we turned on our heat, cold air kept blowing on us. This was our first home with electric heating/air. When I called A/C Designs, the woman behind the desk told me there was nothing wrong with the system; she told me that b/c I'm used to gas forced air, I didn't know that electric hvacs operate differently. I told her I knew what heat felt like and that this wasn't it. She got an attitude with me and asked if the temperature in the house went up. I told her it did, but it took a very very long time to get there and she told me I would just need to understand that it's fine and just works differently than I'm used to. After ridiculous JEA bills all winter long, I was able to keep the heat off for a couple of months. When I turned the a/c on in late April, only warm air came in and although I set my thermostat to 72, my temperature was at 80 degrees and climbing. I called back again and finally they sent a technician out. He told me there was a freon leak and said he just needed to replace the freon. I didn't know any better and my husband was on deployment so I assumed filling the freon would solve the problem. It did temporarily. We had to call them back out again a couple of months later b/c again, the house was pushing cold air when it should have been producing heat. At that time, the technician told us the coils had leaks and both units (upstairs and down) needed to be replaced. This technician also told us that they (A/C Designs) knew these units from the manufacturer were bad--there were about 10 houses in my neighborhood who got these units at the same time (new construction) and just about ALL of us have had coil issues. I asked to technician why the homeowners weren't notified if they knew there was a problem, and I was told that they would not say anything unless the customer complained of a problem. This made me so angry b/c months earlier I did call with a complaint and was dismissed by the RECEPTIONIST and then the first technician just put a band-aid on the problem instead of correcting it properly.
Both unit's coils were replaced. We initially had copper and the new ones were aluminum. These were replaced in 2010. We just had to replace them both AGAIN this year. Apparently, the technician did not clean or make sure all the copper residue from the initial coils was gone and that residue effected the new aluminum coils. At this point, we decided to use another company and not deal with A/C designs ever again, however, the manufacturer requested proof that the coils were replaced by A/C Designs in 2010 so I called and asked them to send me a copy of the invoice. You'd have thought I was asking for the moon! The receptionist told me that it just wasn't possible and that she wasn't going to do it. I asked her why and she told me that they are all in boxes. Unbelievable. I asked her if she had any type of documentation on her computer under our customer file and finally convinced her to fax me a copy of our customer screen which shows there were out in 2010.
I'm happy to say that our coils have now been replaced and a/c is functioning properly. STAY FAR AWAY from this company. They are dishonest and the front office is extremely rude. Sadly, mine is not the only horror story of my neighborhood dealing with them. Stay away!!!

The people that came were friendly and courteous.  They were right here on time, and came back until they finished everything.  Their service was good.  They did not do anything wrong.  Actually, I already have a yearly contract with them. 

Excellent service!