Nest Finders Property Management has provided stellar Jacksonville Property Management services for Jacksonville and St Augustine for over 14 years. We help owner and investors with single family homes, Apartments, and Condos including the marketing, videos, tenant screening, leasing, maintenance, and accounting. We offer no cancellation fees, A Tenant Guarantee Plan, An Eviction Protection plan and much more! We do not believe in nickel and dining our owners so we have set a very simple fee policy. We rent your property quick with great tenants, and manage all aspects of your investment. We belive in Property Management with INTEGRITY and TRANSPARENCY. Visit our site, or call us today https://www.NestFinders.com If you own a residential investment home or condo and are looking for a professional property management company in or around Jacksonville or Saint Augustine, look no further! We provide full property management services, including marketing, tenant screening, leasing, maintenance, and accounting. **We no longer are servicing Orange Park properties**
Description of Work
Vacation Rental Did Not Meet Expectations
Category property management
Description of Work
Rented a home The house we rented was a NIGHTMARE and First Choice FL vacation rentals ARE A COMPLETE JOKE!!!! I posted a review on their FB page and ten minutes later the entire review section was removed!! Let me start by saying, when we planned this vacation, there was a total of 8 of us and we were planning a trip for my friends birthday. The pictures were beautiful and we were all so excited about staying here. The pictures of this house are completely deceiving. The downstairs of the house, which is through the garage, has no staircase leading upstairs. You have to either go through the garage and walk up 20 stairs to enter the main part of the house or go outside and walk up the 20 stairs leading up to the deck and back door. That should absolutely be listed in the description. The room with the twin beds, or should I say “living room” is a complete joke. There’s one bathroom inside the bedroom and it’s the size of a cruise ship bathroom. The upstairs of the house was decent and well kept, no complaints there. Here’s where the Frogaritaville nightmare begins…. Chapter 1 – Broken air conditioning unit in downstairs bedroom. The air conditioning unit in the bedroom was blowing hot air from the minute we entered the home. We called Cindy, who works for the rental agency and she said she would send someone out to fix it. Our check in date was on Thursday and the maintenance guy, Jack, didn’t show up until mid-day Friday. My friend and I waited on him to arrive and when he came in, he was already irritated. He opened the AC unit and pulled out the air filter that looked like it hadn’t been changed in YEARS!!!!!!!! It was solid black with several inches of dust collected on it. He chuckled and said “well this is probably why the unit isn’t working”, as he put a new filter in. He went out into the living room area where the two twin beds are located and changed the filter on that unit as well, because it was equally disgusting. Jack started messing around with the ac unit in the bedroom and it shut off while he was working on it. He said “well this unit is shot, do you want this changed while you’re here?” and I said “yes, I can’t sleep in this room without AC, its miserable”. Well, he laughed and said “well it’s Florida, you’re supposed to be hot” and said he’d work on finding a unit to replace it. He was unnecessarily rude the entire time. All I wanted was to have AC in the bedroom where I was sleeping. I left a voicemail for Cindy to call me back regarding the situation and she never did!! From Thursday to Tuesday, I slept without AC and was sweating every single night. I barely slept at all the entire week!!! Chapter 2 – The Jeep in the garage On night 2, it was 2:30 in the morning and we were all sleeping. I was in the bedroom, in the garage, and all of the sudden a horn starts blowing nonstop. It was SO LOUD and was right in my face!! I jumped out of bed and my other friends that were sleeping in the two twin beds had jumped up. We were all in a complete panic! I opened the garage door and the Jeep was covered with a car cover and connected to a battery charger, was going absolute haywire. The horn was blasting so loud and would not go off. I had to go outside in the pouring down rain, run up 20 stairs and beat on the door to wake up my friends to try to ask for help. It was complete and utter chaos!! Finally, the horn went off by itself after about 7 minutes. The neighbors next door woke up also. There’s not really an explanation as to why this happened, maybe something to do with the battery charger being connected to it. Maybe ghosts? I’m not really sure. Chapter 3 – The hot tub The hot tub was great until we all realized that there was so much chlorine in it that it burned our skin and eyes. It also changed the color blonde in my hair. DO NOT PAY $100 TO USE TO THE HOT TUB!!!! ITS NOT WORTH THE BURNING ON YOUR SKIN AND EYES!!!!!!!!!!!!!!!!!! Ridiculous! Chapter 4 – Landscaping people showing up unexpectedly On Saturday morning at 9am, most of the house was still asleep, landscapers showed up for regular upkeep on the property and were so loud with their leaf blowers and equipment that it woke up the entire house. WE WERE NOT TOLD ANYONE WOULD BE SHOWING UP TO DO LANDSCAPING ON THE PROPERTY!!!!!!!!!!! Chapter 5 – Breathing in dirt, mold, and whatever else in that house. EVERYONE IS SICK! I’m not sure if this is a result of the air filters not being changed, but everyone in the house couldn’t breathe and was continuously sneezing while we were in the house. The minute we stepped outside, it cleared up for everyone. There needs to be some kind of maintenance done on the air filters or AC units in this house because it’s no joke. Maybe someone needs to also check for mold. I have asthma and had to continuously use my inhaler while I was there and THE ONLY TIME I ever have to use my inhaler is when I’m sick or am allergic to something. Chapter 6 – The broken, rickety sliding door on the upstairs deck The door is broken and won’t slid open very well and anyone who is downstairs would think a tornado has just hit the house. If you’re sleeping downstairs and someone upstairs slides the back door open, it shakes the entire bedroom and sounds like something is falling through the house. Chapter 7 – Dealing with the rental company Tuesday morning when we were leaving, we went by the rental office to drop off the keys. On the way home, we discussed all of the issues we had on the trip and were going to contact the rental company to see if we would be able to get a partial refund due to all of the troubles we encountered. To our surprise, they charged us $100 for damages because cigarette ashes were found in the garage next to the pool table. There were ash trays located all over the house, including two in the garage, so we all assumed smoking outside was ok. After calling to talk about all of the issues we had during our stay, they were so focused on making sure they charged us the fee for damages and were completely unsympathetic towards all of the other issues we had. $100 is nothing, that’s not the argument here at all. It’s the purpose of the whole situation here and how terrible we were treated during our stay, the fact no one cared that people were sleeping without AC and did not even bother to call us back, and these people do not care about any issue we had at all during our stay!!! AVOID ANY VACATION HOME THROUGH THIS RENTAL COMPANY! THEY DO NOT CARE ABOUT YOU, THEY ONLY CARE ABOUT YOUR MONEY!!
Category property management
Short term vacation rentals and full service management to owners of vacation rental properties.
Long term unfurnished rentals.