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Entrusted
Water Removal Recovery Service, Major Home Repair (General Contractor), Bathroom Remodel,
About us
Additional Address - 951 W. 15th Street, Riviera Beach, FL 33404.
Business highlights
Se habla espanol
Emergency services offered
29 years of experience
Services we offer
colorizing and sealing, emergency water removal and restoration & drapery re-freshening, hardwood, mold remediation, re-coating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.215 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 7% | ||
| 7% | ||
| 20% | ||
| 0% |
Showing 1-15 of 15 reviews
Debra M.
Aug 2016
unknown
Lina T.
May 2015
Went well, the staff came ontime, very polite and did the job well. This is the second time we use this company.
Dianne M.
Apr 2015
I found Steam a Way on a professional cleaning website along with Angie's list. They were very responsive to setting up the inspection and subsequent dates to do the cleaning of carpets and marble floor. Angel was very diligent to confirm all the days the crew were to come to the house. Though the service took much longer than I was told at the beginning ,it was finished the same day and done well. Their technicians were very knowledgeable about marble cleaning and was ready to inform me all about the care of marble floors. There was a miscommunication about the job done and price but after hearing about it, Daniel the supervisor, was willing to resolve the issue completely and professionally.
Nancy P.
Apr 2014
.Steam-A-Way may be a good carpet cleaning company but they apparently do not have the equipment needed to detect moisture behind tile. I would not recommend them for any type of bathroom leak water extraction
Benjamin J.
Mar 2014
Again, AMAZING!!! The talked with my insurance and handled that entire process for me... John " the owner " Darron, Dallas , Reid, and Arron are all very professional and i would recommend this company to anyone..
Response from Entrusted
"[member name removed], We are so thrilled that you loved our service! We are also so thankful for your kind words. We here at Steam-A-Way strive for 100% at all times, and we're so glad we got the opportunity to show you that."
Danielle D.
Mar 2014
We were told that the company would take care of the water damage by removing and disposing of the wet carpet. They would remove the base boards and bring in fans to dry out the walls and also be our advocate with the insurance company. They did come in quickly with the fans and removed the base boards. They did not act as an advocate with the insurance company and they did not remove all the carpet and they did make a mess of the baseboard which they left behind. They told us that they would be in touch with us at least every other day. We have not heard from them and they have not responded to phone calls or text messages. They do have a good sales pitch but at the end of the story they do not carry out their promises. They did provide the proper equipment to dry out the walls and did drill holes under the baseboard for air flow but that was the extent of their services for $2400.
Response from Entrusted
"[member name removed], We are so sorry your service was less than 100%. I've talked to the Water Mitigation team, and they have informed me that they did reach out you, but to no avail. Here at Steam-A-Way, we always strive for 100% satisfaction for our customers. Thank you for your review and we appreciate the A in punctuality!"
Jose M.
Mar 2014
Our waterline broke to our washer/dryer flooding our laundry room. My plumber (separate) came very quickly and solved the problem - then steam-away showed up very quickly soon after as well. Set up the drying equipment and came in to check in the work every few days. All in all very good. The only ding I would give them is they sounded somewhat pushy on the phone in regards to lining up on the insurance. Would call them again because I think the pricing was fair and the service/responsiveness was good.
Response from Entrusted
"[member name removed], We are so happy that you were pleased with our service. We are sorry that we might have come off a little pushy. We just want to make sure that you're well taken care of in this unfortunate event. We truly appreciate your review!"
Sharon Y.
Nov 2013
unknown
Response from Entrusted
"We're so glad to hear that you were taken care of! :)"
Ann G.
Nov 2013
They did everything they said they were going to do and they were on time. Scheduling went well and they were able to come to my home right away. I was able to get an estimate beforehand and then two technicians came out to do the work. They came out every day to check on the progress of the damage and they were very responsive. The work was completed in four days. The person that came out did not speak good english and it was hard to communicate with him on what I needed.
Response from Entrusted
"Thank you so much for your review. It's very important for us to know not only that we're doing our jobs, but also where we need to repair. We always want to provide 100% customer satisfaction!"
MONIQUE G.
Nov 2013
unknown
Response from Entrusted
"We're so sorry that your service was less than 100%. Please call us if we can resolve any issues to make your service experience turn out better than before."
Sheila B.
Nov 2013
unknown
Response from Entrusted
"So encouraging to know we're doing the best job we can do for you! :) Thank you for your kind words."
Marie C.
Nov 2013
I am not in the home at the moment, and the contractors have called to tell me they did not do a good job. The maintenance man called the company to have them do the work, I did not. I have heard their pricing is a little high also.
Response from Entrusted
"Here at Steam-A-Way we're truly sorry that you had any service less than perfection. We pride ourselves on always giving 100%. We would like to correct any of the wrongs we did. Please call us if we can resolve any issues to make your service experience turns out better than it was."
Cynthia G.
Oct 2013
They were out within 2 hours and began extraction and clean up. We really felt like they had protected our property and stopped any further damage. They cared about getting things taken care of and kept in contact with us (they had to leave blowers & a humidifier)... are carpet and padding was a mess and could not be saved so they were able to help us find and install new carpeting. They made a rough situation less rough. Good people.
Response from Entrusted
"We're so glad to hear everything was taken care of! Here at Steam-A-Way we pride ourselves on 100% customer satisfaction. :)"
Karla H.
Sep 2013
Steamaway has cleaned upholstery, antique rugs,etc for me. They also have a non-toxic sealing process that is wonderful. All their employees are professional and pleasant. They are not cheap, but they are worth it!
Response from Entrusted
"Thank you so much for the wonderful words! We're so glad you were taken care of! :) Here at Steam-A-Way we strive to make sure you have the best cleaning experience."
Lauren F.
Jun 2013
Jason is very good. He did a beautiful job. The client was not well and her brother was directing the work from Pennsylvania and he did a wonderful job despite not having anyone there on site. He was really nice and very pleasant. I just thought he was a great guy. I had a great experience with him.
Response from Entrusted
"That's so amazing to hear! So glad the client was well taken care of! :)"
Licensing
Licensed*
Trade License Number
CGC028737
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Entrusted is currently rated 4.2 overall out of 5.
Entrusted accepts the following forms of payment: CreditCard
Yes, Entrusted offers free project estimates.
No, Entrusted does not offer eco-friendly accreditations.
No, Entrusted does not offer a senior discount.
Yes, Entrusted offers emergency services.
No, Entrusted does not offer warranties.