Power Home Remodeling

"Thank you for taking the time to write this review. We apologize for any frustrations we may have caused you. When a customer requests our sales team to come out and inspect their home our team inspects the area of immediate concern as well as any other potential areas that we service. Once we have a full picture of the health of the home, we present our findings to the customer and they decide on how to proceed with their project. When it comes to pricing our goal has never been to be the cheapest product on the market. While we agree that price is certainly an important consideration, we provide relief with our high-quality products and lifetime warranty. With over 30 years in business and 1 million installations, we've found that the healthy partnership we maintain well after the installation is valued and appreciated deeply by those who've worked with us. If you have any other questions or concerns please reach out at (888) 736-6335, option 1."

"Thank you for taking the time to write this review. We are sorry to hear that one of your family members felt pressured into working with us. I can assure you that it is never our intention to make homeowners feel uncomfortable during our encounters. Our objective is to inspect the health of their home, present all of our findings, and give our best recommendations so that they can make an educated decision on how to proceed. Our goal is to create only positive interactions with homeowners, so we regret that we missed our mark during this encounter."

"Thank you for taking the time to write about your experience with us. We are happy to hear that you are satisfied with the quality of our windows, however we sincerely apologize for all the frustrations you have encountered. While looking into your file, we can see that our team has been in touch with you in regards to the issues listed here. If you would like to discuss any of this further, please feel free to call our Warranty Service team at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our customer's concerns regarding the quality of our work extremely seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project. After looking into the details of your project, we can see that since this review was posted we have run a service appointment and resolved the installation issues to your satisfaction. We sincerely regret that this level of follow-up was required as it is beneath our expectations of quality and service, however we are glad that the end result of your project satisfied your expectations. If you have any more questions or concerns please reach out to our Customer Care team at 888-736-6335, option 4."

"Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Your time is valuable and it is never our intention to overstay our welcome while delivering an estimate. Our number one goal is to make sure you have all of the information necessary to make the right decision for your home. We aim to be thorough because our customers must have a good understanding of what to plan for and expect during each step of the process, along with an awareness of all the various styles and options we offer. Being on the same page about these items can oftentimes be the difference between a great experience and a poor one and in our 30 years in business, we’ve found our customers value that thoroughness in the long run. Regarding price, our intention has never been to offer the cheapest products on the market - because that involves cutting corners that impact quality. We do, however, intend to deliver a world-class remodeling experience and offer a premium product and service that provide long-term value to you and your home. Power has exclusive partnerships with manufacturers that allow us to offer unique products installed with expert care - and we stand behind our quality of service with a warranty that is amongst the strongest in the industry. This means we will service nearly anything we are responsible for that happened during or after installation. As a whole, the remodeling industry carries an alarming 68% complaint rate. We’ve always believed this to be an unacceptable standard for service expectations, and after over 1 million installations were completed, we’re proud to say that our customer satisfaction rate sits at 96%. If you would no longer like to receive communication efforts from Power, we would be happy to facilitate that process. Please email [email protected] with your contact phone number, so we can flag it in our system to stop all future communications."

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our service promise very seriously and we are glad that since the time of this review we were able to get in contact with you and resolve all of your outstanding concerns to your satisfaction with your project. Regarding the timeline of your project, unfortunately our manufacturing partners are still working through some of the difficult circumstances brought on upon us by the pandemic and current economic situation, resulting in longer than expected deliveries for products. We are working aggressively with our manufacturing partners to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience we sincerely apologize. After looking into the details of your project, we can see that a service appointment was scheduled for you on 6/6 to resolve your outstanding concerns. While we regret any inconvenience that you experienced during your project, we are glad that we were able to address all of your concerns with follow-up service visits. If you have any additional questions please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."

"Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. We're sorry to hear you have concerns regarding your recent remodeling experience. The satisfaction of our customers throughout the entire remodeling process is our top priority, so rest assured that when you partner with Power on a project, you are partnering with a company that will work with you for the lifetime of your home. We'd love to know what we could do, if anything, to turn your experience into a 5-star one. Please contact our Warranty Service department directly at 888-736-6335, option 2 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve."

"Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Your complete satisfaction is our top priority, and we’re so sorry to hear you have concerns regarding your recent remodeling experience. We would like to look into the details of your situation and help facilitate a resolution. We'd appreciate it if you could email [email protected] with your contact phone number or home address, so we can identify your profile in our system and look into your concerns in greater detail. We truly appreciate your feedback and hope to speak with you soon."