Sure Clean Professional Services Inc

"Good day, Mr. [Member Name Removed]. We cleaned your 2 bedroom, 1 office, 2 bathroom house, which was extremely dusty, to which you agreed, for $160. It took four people 3 hours! I was a part of that team. That was a total of 12 hours. I underestimated the cleaning time and operated at a loss. We never asked for additional payment and your mother never thought of giving us any extra payment since we overstayed our time. You and your mother were excited about the cleaning so much that you called us back to clean another time. We agreed on a regular cleaning fee to be about $115/120 per cleaning after the initial cleaning. At the second cleaning, the ladies that were dispatched cleaned your house in a little over 1.5 hours (3+ hours) Your mother refused to pay the agreed fee and called you at your work. Both of you agreed that since we did not stay very long we should not ask for that payment. The check your mother gave us was for $115. Two people cleaned the house for a total of near four hours. We give a set price for our jobs. Our workers all work at a different pace. For this reason we do not charge by the hour as clients will sit and count the hours and behave like you and your mother did. The job was done well, with the exception of the bed being made. Now, because you are not happy with the price, you chose to say very bad things. You called my office and called me names, such as rip off artist. This is a democratic country and we all can choose different service providers. Some people are more expensive than others and we provide quality service. Your mother has a cleaning lady that does her house and she pays her very little and compares that rate/fee to ours. Please bear in mind that this is a company and we have cost of business to maintain, such as operational costs. It is amazing that you did not write a review after the first cleaning which you all loved and of which you were very under charged, but you wrote one when you had to pay what you believe was too much. Your mother wanted to pay $60/80 to clean a 2 bedroom, 1 office 2 bathroom house with 2 workers while we provide all the cleaning supplies. I don't even know how you arrive at $80 per hour when 2 people cleaned. That's very unfair. Regarding the arrival time, we gave you an arrival window and explained that we would be coming from another job. Sometimes, jobs take longer than expected and traffic can be an issue. I am sure you would not want for a company to leave your job incomplete, hence we had to complete the job we were at before arriving to your home. Sevice jobs have to be given an "arrival window". You seemed to be very upset with the price so much that you decided to rate us poorly on every other category, even though that was not your original feeling of the initial cleaning. We appreciated the opportunity to provide service to you and are sorry that you were not happy with our price."