Simply Shutters

What a NIGHTMARE......Buyer BEWARE... Simply Shutters has an "F" Rating with Better Business Bureau This whole experience has been extremely frustrating, stressful, very concerning, and without a doubt the most unprofessional experience I have ever encountered. It's been 17 months and I have yet to receive my shutters. Without going into a long dissertation, I will provide my experience and frustrations in a bullet point manner....after you read this, YOU decide if you DARE have this company step into your home. *May 18, 2017 - Contracted with Simply Shutters-provided down payment for two panel Shutters for one opening in Master Bedroom *August 24, 2017 - First installation of Shutters - They were too wide and too short - Simply Shutters had to place a SECOND order. Also, during the installation process of the shutters my smooth ceiling was marred by one of the shutter panels which required professional repair to be made to the ceiling. *From August 24-May 10, 2018 Simply Shutter kept giving me a song and dance on status of my order, container issues from oversees. Did you know that their shutters are made in China *May 10, 2018- SECOND installation - this time they made FOUR panels instead of two and they were too short - Simply Shutters sent in a REORDER Because I was departing FL for the summer, Simply Shutters advised me that they would store my third order shutters once they arrived FL. They requested that I give them a week's heads up notice upon my return to FL and they would put me "first in line" for installation. September 16, 2018 - I advised Simply Shutters via email of my expected return to FL on September 24th September 17, 2018 - I received a email response from Simply Shutters that there was "an unfortunate delay in the order process" and "employee turnover" and I was advised that my order had "slipped through the cracks". A phone call was made to Simply Shutters advising them I no longer had confidence in them and that I request a refund of my monies. I was advised at that time that my request for reimbursement would be sent to their Accounting Dept. In the interim between this date and October 4th many phone calls were made to the office requesting status of my request for a refund....no calls were returned. October 4, 2018 - I sent an email to the main office requesting reason for no return call or status of my request. October 8, 2018 - received a phone call, not from the main office but from Dawn, same person who I have been working with and she advised that she is "working" on our refund. October 15, 2018 - another email From Dawn claiming she is "still working" on my refund From Oct 15, to Current date, Oct 30, 2018 I have yet to receive any responses to many numerous emails and phone calls. BEWARE-BEWARE-BEWARE-BEWARE-BEWARE-BEWARE-BEWARE