"Hey [Member Name Removed] thank you for continuing to work with us from previous owner experience, your loyalty means a lot to us and we try to accommodate any circumstance you might be having related to your air conditioning system, we will continue to do everything we can to keep your system working at maximum efficiency? Thank you"

"Hey Mr. [Member Name Removed] it has been 2 plus years we installed your ac system and we know anything can happen at any time, the issue you had with your disconnect I’m glad we were able to rectify the problem right away as we focus on keeping your ac on top conditions throughout the year, thank you for your loyal decisions to keep using us as your maintenance, service provider air conditioning contractor"

"Hey [Member Name Removed] , I’m really sorry you felt that we did not do a good job for you, you must have been going through something that you did not even reached to us about what you had experienced, we guarantee all of our work and you never reached out to try to have us go back and see what was going on, it was really poor communication that you did not let us know that the system was still acting up, we truly believe that this review was very unnecessary as we have a customer satisfaction guaranteed on all of our work with customers, if there was something you did not like about the technician please let us know , which was the owner of the company that went out there ."