Superior Fence & Rail of Treasure Coast Inc

Just terrible. I used this company in 2015, and will never, ever use them again. It is a very long story, but suffice it to say, that I stopped payment on my final check. In 2019 I am having to have another fence company correct the many errors in installation by Superior. They had just one guy putting in a 180 foot fence in my backyard. I found many of the posts had not been cemented, many of the side rails never screwed in, the gates too short in width, and horizontal pieces were too small to fit into the posts, each gate had a different height, and neither were automatically closed as the springs were installed incorrectly. God Angie, why are you allowing this company an A rating. Or have you become like Homeadvisor, and not care about professionalism????

I hired Superior Fence to install a 6' PVC privacy fence. They didn't complete the permit paperwork properly which delayed the installation. However, Mel (the installer) was awesome. He arrived on time and did an excellent job and we're very happy with our fence. I would hire them again.

unknown

Everything that could go wrong did go wrong. The site foreman and the manager did not get along. The cared more about getting paid than making sure the job was done right. They had the audacity to install planks over the hardware a. The wood they sold me on was supposed to be high grade treated but was splitting within 24 hours. I could have done a better job myself! The alignment is off on the gates. The hardware is crooked. And they did not fix it!!

Overall, I'm very displeased with the entire process of working with Superior Fence & Rail.  After having read excellent reviews here on Angie's list, I was happy with my decision to use them to install my fence - until I signed the contract. 
The sales woman (Judy) came out on 1/28/15 and walked me through the process and all my options.  She wrote up the contract, we signed it and we were good to go.  There was a little delay because I had to submit all my paperwork and request approval from my HOA - which I received on 2/13/15 - and IMMEDIATELY called Judy to let her know we had the "go ahead" to move forward with the work.  At that time, she let me know we were looking at 6 weeks.  I was shocked.  Probably my fault for not asking for a time frame before I signed the contract, but I was still surprised we'd be waiting that long.  To me, her telling me "6 weeks" meant I'd have a fence up and installed in 6 weeks.  That was not the case. 
About 4 weeks went by, and I emailed Judy on 3/12 asking for an update on the timeline.  She had no news for me.
On 3/27, I emailed her again to see if we had a date for installation.  Her response, "Getting there, but not yet".
At this point, it has been 6 weeks since I gained approval from my HOA and gave Superior the green light on the project.  6 weeks and still no date for installation.
I let another week go by, and on 4/6, I called the main office asking to speak to a manager.  Tom called me back and finally told me they expect to get to me by 4/17 or 4/20.  That's about 9 - 10 weeks from the date I gave them approval for the project.  
4/20/15 - I called Tom again for an update.  I was told we were on for this week - probably the end of the week. The project is expected to take 2 days, and they won't know for sure when they will be here until the day before.  
4/22/15 - I called Tom again for an update.  I was told the truck was backed up and will probably be on site for Tuesday 4/28.  Apparently because we ordered "pewter" it takes longer to get the supplies, and there was a delay in shipping.  
4/27/15 - I called Tom again.  (Do you notice the trend here - I'm always calling them, THEY NEVER CALLED ME!!!!).  I left a message - he called back stating yes, we were on for tomorrow and to expect the workers mid morning.  
4/28/15 - Workers showed up around NOON.  The weather was horrible - thunderstorms and pouring rain.  They couldn't do much, but they did take some measurements and laid a bunch of materials.  I can't blame them for the weather. 
4/29/15 - Workers arrived around 8:00 and got right to the job.  In the afternoon, I realized they were not installing one area properly, but I was lucky to catch it in time for them to fix it.  At this point, they also gave me some bad news - My 3 gates were not shipped with the materials.  Because we ordered pewter, remember, it's special order - so it's going to take at least a week to come in.  The guys doing the work were great - they worked hard and got as much done as they possibly could.  They were polite, on time, and excellent to work with. 
5/5/15 - I called Tom for an update on the gates.  The gates were in Orlando and he expects the guys to be back to finish the job on Friday. 
5/8/15 - Well, I never thought this day would come.  The fence is finally installed.  There were a few minor issue - they did not send enough gate posts, so they had to use the other posts.  So now the posts have holes in them.  Honestly I'd love for them to rip them out and fix it, but is the hassle working with this company worth it?  Probably not.  I told him to leave it as is.  There's also an area where we had a gate installed that is installed kind of funky - because apparently Judy (the sales woman) should have noted in her contract that there was a slope in the area for the gate - as special materials needed to be ordered. The bottom line:  Would I use this company again?  No.  Would I recommend anyone to ever hire these folks for anything?  No.  Their price was in line with what everyone else quoted me, and the quality of the actual fence seems fine.  They just literally finished installing it about a half hour ago though, so I can't comment on it's longevity.  In rating them on responsiveness - it's definitely an "F" - they never once picked up the phone to call me or sent me an email in all the time I was waiting for the job to get done.  Do not expect them to contact you for any reason.  You'll never talk to them unless you do the heavy lifting.  Punctuality I give them a "F" - The actual workers were on time and great.  As far as the main office having a clue about how to schedule jobs, they get an F.  At one point I was told "This is construction, we don't know how long the job is going to last".  Are you kidding me?  You should absolutely have an estimate of how long a job should last in the construction industry!  You should know if a job is going to take a week vs 2 days and be able to make some kind of plan for jobs that you have lined up.  
Professionalism - I give them a "D" - because again, the guys who did the actual work were excellent, and I'd hire them again.  But the professionalism in the office - from sales, all the way up to "Tom" was horrible. I never felt important, and a customer should ALWAYS feel important - no matter how big or small the job is.  And a $6,000 job is not a small one - at least not in my books.  
I did get $100 credit for my "hassle", but only after having to ask for it 3 different times.  The entire experience has been exhausting, expensive, frustrating, and disappointing.  This is our first major project on our new home, and I certainly hope the rest of the vendors we work with treat their customers better.

It was great. The price was better than the one that I used on Angie's List.

In my mind, getting an ?A? rating is easy: 
- Charge a fair price.
- Perform the work at the agreed date.
- Take pride in your workmanship.

Unfortunately, Superior fence failed on all the above criteria. Without getting bogged down in details (job started way late, fence installed 180 degrees backwards, damage to the house, etc.), this is a summary of what we learned by dealing with Superior:
1) No communication between office and sales
2) Cannot hit commit dates
3) Fair workmanship

 

I firmly believe this was due to the lack of professionalism/communication by the salesperson, and her failure to follow up once she had the deposit in her hands. 
We have used Angie?s List many times in the past, and have given ?A? ratings to 99% of the folks that had performed work for us, but Superior (Fence) is nothing more than adequate. We highly recommend shopping around before settling on doing business with this company.

I AM WRITING THIS REVIEW, SO THAT OTHER PEOPLE OF GOOD FAITH, NEVER, EVER EXPERIENCE WHAT THE OWNER AND TWO MEMBERS OF HIS STAFF PUT ME THROUGH. I AM FILING A SMALL CLAIMS CASE AGAINST THIS COMPANY TOMORROW, AND PLEASE DO NOT BELIEVE THE SALES PEOPLE TELL YOU. Being a retired executive vice president having operated a $700 Million dollar company, I know incompetence, dishonesty, and a complete lack of leadership in conducting business. This company, and its leader, Tom Paroline, fit all of the adjectives described above. Try calling there office, and 9 out of 10 times you will get a voicemail from Marsha, the alleged secretary, who does not exist, at least, never answering the phone. The owner, Todd states that Marsha is sometimes overwhelmed!!!Next come the operations' manager Tom, who never returns phone calls. This contract was signed on September 11, 2014 (saleperson Judy puts the wrong year on the contract as 2013. Tom has never, ever returned any of my phone calls and then tells his boss, Todd, that he never received the message. Try finding Tom, the alleged owner, as he does not provide a contact number, except the office phone, whereby he becomes insolated from ever having to actually do business with his clients that provide him a hefty profit, yet he offers excuse after excuse, when a person does find him.So, after finally reaching Todd, he sends one man, Mike, out. Never finished the job. after many promises, and then no show...Mike the construction manager, and laborer, showed up on I believe Wednesday or Thursday, w/e 12/13/14, working completely alone, as he stated that he terminated two of his helpers earlier in the week. He unloaded his entire truck, lugged all materials to the site of the fence erection, and apologized for the way I had been treated by TOM, and Todd, with a few choice words as to Tom's performance as the company's operations manager. No one showed up for Superior, and no one ever came to the site. The system was disorganized, uncoordinated and simply a poorly run company. Everyone, except Mike had more and more excuses, nor did I ever have a customer follow-up. Then the job was delayed due to damaged pieces, missing pieces, of the fence. Finally Mike finished what he could, and I felt bad for his one man show, and then he told me that 14 caps for fence post were missing and a child-proof lock was being delivered that day, Friday, December 14, 2014, and that he would be back on Monday, December 15, 2014 to install the fourteen caps and the child=proof lock, as the CO inspection was due for Wednesday, December 17, 2014. Mike even offered me his personal number so that I did not have to phone the office voicemail. Monday passed...no show, Tuesday...no show. I thought Mike would at least call me, especially after I gave him a $100 tip for his hard work. By Wednesday, being the day for final inspection of my pool and fence, I finally made an attempt to contact the office, whereupon Marsha answered the phone. Upon explaining my dilemma, her response was incredulous and absurd, when she stated, "Why would you schedule an inspection without the fence being done. I responded telling her to have either Mike or owner Todd phone me, as was not going to deal with her attitude. Todd phoned me, and told me that he had the child-proof lock and latch in his vehicle, and he would make sure sure it was installed, today. Well, it is now 7:00 p.m., and I have an open gate without a child-proof latch. And, Todd, stated that Mike did not know I was having the inspection today. I was so flabbergasted by these I don't give a d*** excuse, I did not respond, although as with all other promises from Superior Fence and Rail, its owner, its operations supervisor, its secretary, and its installer, continue to ignore any promises that they made, but there must have been a miscommunication. Please fellow consumer, beware of this unscrupulous group of people who want you're money, and will do anything, make all sorts of false promises and deliver you heartache and daily misery. Especially the owner, who need to find another career. He truly -----as an owner, and he does not give a d*** about you as a consumer, except when he counts his money from the poor consumers, like myself, who believe in people, even the most disingenuous. I am correcting the name of the owner, as his name is Todd Paroline, and Tom Borer is the construction manager. I want to make sure that the consumer knows their names. I believe the owner has several locations, with his base office at 1730 Baldwin St. Rockledge , FL and The Port Saint Lucie location at 1053 SE Holbrook Ct ct-D-1 Port Saint Lucie. Thank You For listening to the truth, yet I expect Todd will attempt to discredit my complaint, yet I have the truth on my side, and I will show this truth to a justice of the small claims court.

It was a pleasant experience! We had the fence installed to secure an inground pool! Our previous HOA president recommended Superior Fence and Rail because they too had a fence installed by Superior! We invited Superior's sales representative Judy Wargo to our board meeting and she gave a nice presentation about Superior and explained why their fencing was superior to other fencing.
Judy was my salesperson and I must tell you that she not only sells their product but also helps with coordinating installation dates and any other questions that we may have had! She is very knowledgeable of their product. I had to call Judy 4 different times in one week to  reschedule the fence installation because of delays by the pool company which was caused by the weather!
I must tell you that Judy (sales representative, Lewis (installer) and Tom (supervisor) were very courteous, helpful and flexible to my needs! I highly recommend Superior Fence and Rail to anyone who is looking to hire a company to install a fence! Every aspect of the job was top notch from start to finish! Definitely and A plus with respect to quality, professionalism and service!

unknown

My first contact with Superior Fence was about June 17th or 18th. I called and requested a cost estimate to enclose my back yard and parts of my side yards with fencing. I received a call back the same day from Judy Wargo, the estimator for Superior Fence. We made an appointment for 6/20 in the morning. She called in the morning of 6/20 and stated she was ahead of schedule and would me at my house early if that was alright. Ms. Wargo was very helpful and professional. I had never installed fencing before so didn't really know what to ask her. She explained everything in the process of installing the fence. When she left I knew exactly what Superior Fence would do and what I needed to do to get ready for them. 
I had a couple more estimates from other companies but Superior's was not only the lowest price but the most complete process. Everyone I had contact with from Superior Fencing was polite, professional and thorough. I signed the contract with Ms. Wargo on July 1, 2014, with the understanding that it would be 4 - 6 weeks before the fence would be installed. This was fine with me because I needed to clear the back property line and part of the left side property line of yard materials. 
Sometime the week of 8/4/14, Louis, an installer from Superior Fence came by to see exactly where the gates would be installed so he could order the large gate. I asked when he thought they would start the installation and he stated probably the following Monday. Louis was at my house late the morning of 8/11/14. I was getting ready to go away but showed him a couple of places I had concerns about. When I got home he had finished putting in all the posts. On 8/12 he returned with another installer and put up all the chain link and gates. They did a terrific job and the yard looks great. Louis and the other man, whose name I did not get, were professional, friendly and hard workers. They were working in temperatures  way in excess of 90 degrees both days.

We found this company online search and we contacted.
After that "Ms.Judy Muller" called me and asked what I want?
Next day she came my house and she explained about fence(Vinyl, Wood and Chain-link) etc. 
She is the best sale consultant. I never seen before like her. She is the best.
We did the contract agreement with her company. And we have to wait about a month she said because she have to apply permit to city wait for the schedule for installer.
The installer guy "Mr.Louis" he did the great job. I can't believe he did by self about 2 days.

Judy, the estimator, came to the house  the day after I called for an estimate.  She took the measurements, sat down with me to determine what quality and style that I wanted.  All the necessary permits were pulled by Superior and I didn't have to worry about a thing.  Their employees were courteous and efficient.  The job took two days and looks great.  I would definitely hire them back if I ever moved to another home that required some fencing!

After checking out numerous fence company reviews and public records search, I requested quotes from four companies.  Two provided quotes by phone / email, and two came to my house.
 
I called Superior Fence to request a quote, and Judy came out to my house within a couple of days.  She took the measurements, but more importantly spent a bit of time going over the product options, the quality levels, and installation quality and process.  I elected to go with their premium product.  The premium product fence panels were actually 6 feet from the bottom of the panel to the top.  The other quotes I received were for fence panels that were actually 5' 8" (claiming the 6' was to the top of the post) or 5' 10" (claiming the 6' was from the ground to the top of the panel).  Also, the premium product had tighter lattice work for more privacy than the other options.  The price was slightly higher than the other quotes I received; however, none of the other quotes actually had the full 6' panel with the aluminum brace and tight lattice.  If they had quoted the exact same fence, I believe it would have been just as much if not more.  I signed the contract and gave a 50% deposit.  Judy took the paperwork (survey, HOA approval, etc.).  I noticed that the building permit was applied for the next day.
 
The building permit was issued and I contacted Tom to schedule the installation.  I was disappointed to hear that the product had not yet been received.  This was a bit of a concern to me.  I assumed that the product would be ordered immediately based on the 50% deposit and the building permit took about 3 weeks.  They may have waited until the building permit was issued, but I don't know.  I do understand that I ordered the premium product, which has less demand than the standard product.  The product arrived about two weeks after the building permit was issued, and they called to say they would be installing it the next day.
 
I met the installer who made quite an impression on me.  This was the most professional, respectful, and courteous installer you could imagine.  I went over a couple items with him, and he simply said yes sir.  I had 100% complete confidence that it was going to be installed exactly the way I wanted with all my concerns addressed.  So I left for work.  He worked all day (a long day) to finish it.  My wife said he didn't even take a break for lunch.  This guy was intelligent and had a tremendous work ethic.  The fence looks beautiful.  The gate is smooth, closes automatically, and has a tremendous fit and finish.  They called it in for final inspection the next day, and of course it passed.
 
I highly recommend Superior Fence and hope you are able to get the same installer I had.

unknown

..The project went very well.  I am extremely pleased with the outcome and would highly recommend them to anyone thinking of installing a fence,  I worked my pxroject through Home Depot knowing that Home Depot only contracts with the best in the area. I highly recommend this company.

Awesome!

I had gotten several quotes from several company's Superior was the most, but was assured there quality was above the rest. 1st talked to them in beginning of  Nov, they said they could have it done by Thanksgiving, took 1/2 $ up front for deposit, then never heard from them.  Had to call several times.  They came 2 days before Thanksgiving to put up the fence but only had some of the posts and could not even put them all up.  Then over a wk later they show up again, and again do not have all the parts.  This went on and on.  Then they started calling for the rest of  the $, with out the job completed.  I  had to flat out tell them no way till the fence was done.  They ran the bottom wire on the outside of the fence so it does not hold it very tight when a dog pushes on it and they only put 2 ties on the bottom of each section so the dogs were out the same day they finished.  Called again, and another few wks, they stop by and wanted to put only one more tie,  I insisted on 4 for each section.  The fence was not totally completed until beginning of January.  Then the permit inspection,  They failed to call and let me know , I was not home,  came home to a big red tag that the fence failed, (do to them not having access the the paperwork)..  Had to call them yet again.  They did not even know what was going on.  Now there is a fine (which I did not pay!)  They have to pay and make another appointment.  Several more phone calls,.  I ask if someone will call me and let me know when the inspector was coming.  Again no answer.  I ended up haveing to put the paper work in a plastic bag to hang on the fence for another 2wks.  Finaly called and asked if it was done.....
What a nightmare I will never use them or recommend to any one I like.

I had a fence installed.  The installers were punctual and did a great job.  Fence is just what I wanted.

It all went pretty well. I contracted them for community pool fence repair.  The estimate included 6 auto-close hinges (3 on each gate) as he said he want to ensure they would close.  Actual installer only used 4 auto-close hinges.  When I called about the price difference they said their was no adjustment.  "They just brought out the extras if needed".  
Overall, community is happy with the work.

first off the craftsmanship is excellent. but. .. communication not so hot. they tried to cut some corners and then had to come back 3times and now today the city inspector failed the fence.

We went out of town one day to Orlando and the fence was up when we got back. They communicated well and the price was very good. We love the fence and it has held up well. They were able to do everything needed and to do it according to our HOA regulations. The quality was top of the line. The representative that came out took measurements and she gave us the quote. One person came out to do the installation and they both did a great job.

The service was good. They were on time. The professionalism and the quality were excellent.

They were respectful to my house and they were very responsive to me, they bought everything to me.  We talked about what we wanted over the phone.

The salesman was very professional and worked with us a great deal.  We had almost 200 Linear Feet of wooden privacy fence (not sections each 4 inch slat was put up one at time) a side gate and a double gate on the other side of the house.  The workmen were on time (in Central Florida that is rare) and seemed to actually care about their workmanship.  I would recommend them anytime.  I also may need to add an extension added onto the fence and I will certainly call them.