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Pilot Pool Service Inc

4.4(
18
)
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,

About us

MICHAEL PILOT STATE CERTIFIED POOL/SPA CONTRACTOR SINCE 2000: CPC057199. 10 EMPLOYEES. NO SUBS. COST IS DETERMINED BY TYPE OF REPAIR AND POOL SPECIFICATIONS. ANGIES'S LIST DISCOUNT: 10% OFF LABOR.

Business highlights

35 years of experience

Services we offer

POOL REPAIR & MAINTENANCE; LEAK SEARCH & REPAIR; GAS HEATER REPAIRS.

Accepted Payment Methods

  • CreditCard
Reviews
4.418 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
17%
2
6%
1
0%
Write a review
Showing 1-18 of 18 reviews
SANDRA T.
Feb 2017
5.0
Yes, I recommend this pro
unknown
Michael S.
Jun 2016
5.0
Yes, I recommend this pro
$90
unknown
Ralph L.
Oct 2014
5.0
Yes, I recommend this pro
$75
Well, it went great.   Allan arrived on time and listened to my problem.  He then carefully checked and tested my entire system including the inground pool cleaner.  I need to say right now, there are very few people in our area that know anything about inground pool  cleaners especially ones that are 20 years old.  Just to find a company who is geographically close and can fix these things is wonderful. 
Allan is just the type of person you want to show up at your door.  He arrived on time, listened to the problem,  asked questions and then checked the entire system to see what was wrong..  He fixed the problem and explained how I should maintain the system in the future.  I couldn't have been happier.
The cost was very reasonable - Based on this experience, I believe Pilot Pool is an honest business - I'm sure some companies out there would have come in and told me I needed a new this or  that but not this company.  
I will certainly call them with all future pool problems and  equipment needs.
And, by the way, I got a 10% discount because I was referred by Angie's list.


Katherine W.
Mar 2014
5.0
Yes, I recommend this pro
$100
We had them install a new filter unit and a new variable speed pool pump. Very good customer service.
Response from Pilot Pool Service Inc

"Thank you. We're happy that you were pleased with the quality of our customer service!"

Steve P.
Feb 2014
5.0
Yes, I recommend this pro
$120
Very good job, very knowledgebal  will use again.
Response from Pilot Pool Service Inc

"We're pleased that your experience with us was a positive one! We look forward to serving your pool repair and maintenance needs in the future."

Gail C.
Jan 2014
4.0
Yes, I recommend this pro
$85
did what was expected
Response from Pilot Pool Service Inc

"We're happy we've met your expectations over these past few years that we've done your pool maintenance, but from here on out we'll do our best to EXCEED your expectations!"

Leonard S.
Oct 2013
3.0
$85
I still have them; we have had some issues with them that we are trying to work out. They are regular about being out here. I live in two different places and I was having a problem with water evaporating and then not filling it up, they are filling it up now. When they get here, it does not take them long and the pool stays clear. They clean the pool. I would not use them again.
Response from Pilot Pool Service Inc

"We have been doing the weekly maintenance at this member's pool for the past five months. I am sorry to hear member feels she wouldn't want to use our service in the future. While we did have an issue regarding the proper water level in this pool(as the skimmer is set in such a fashion that it is tilted backwards), we have since resolved this issue--the way we always try to resolve any issue a customer brings to our attention."

SANDRA T.
Oct 2013
3.0
Yes, I recommend this pro
$85
I have used Pilot for almost 15 years.  While they are not the least expensive you can be assured they will show up every week.  They let you know if there is a problem with your equipment and then they call you and let you know the cost and order the part and then repair.  I do wish there was more attention paid to the cleaning of the tiles when they say they brush the steps and sides, but they do add chemicals and check the pool weekly.
Response from Pilot Pool Service Inc

"We were pleased with [removed members name] acknowledgement of our dependability and our attention to proper chemical balance and equipment operation. We were,however,sorry to hear [removed members name] hasn't been happy with our brushing/cleaning of her pool tiles. We immediately sent a service person to her pool to do a thorough cleaning of the tiles and made a commitment to brush them properly on a weekly basis.We followed up with [removed members name] and found her to be quite satisfied with our attention to this matter."

Daniel S.
Jun 2013
5.0
Yes, I recommend this pro
$99
Fantastic service from every aspect.  They scheduled an appointment for the day after i called and they showed up when they said they were going to.  The technician was great and fixed the mistakes i made trying to install it myself the day before.  The cost was also very reasonable.  I would definitely use them again.
Response from Pilot Pool Service Inc

"Thanks for the great review! It's rewarding to all of us at Pilot Pool Service to have satisfied customers!!"

Bill R.
Apr 2010
3.0
so-so
Richard C.
Mar 2010
5.0
Yes, I recommend this pro
$138
Allen checked pump pressure and found a leaky valve, he repared the valve and cleaned the filter. Another gentleman vacuumed the pool and balenced the chemicals and shocked the pool. Pool looks great and plenty of water movement
Sophia S.
Mar 2009
1.0
$500
It didn't go at all, overall, as it was impossible to even get a quote.
Larry T.
Oct 2008
5.0
Yes, I recommend this pro
$100
During that time we have had the same service technician and he has been outstanding. The pool is always clean and sparkling, ready for use. He has notified us when the in-pool cleaner needed repairs and suggested options for that repair. We have never had any problems with their service.
ZOLMAN C.
Jul 2008
5.0
Yes, I recommend this pro
$65
They always show up on time to do the work. They clean up everything when they are done working. They are very courteous when they are their working.
Homeowner
Apr 2006
4.0
Yes, I recommend this pro
$70
PROMPTLY ARRIVES EACH WEEK ON FRIDAYS UNLESS WEATHER PROHIBITS - OFFERS SUGGESTIONS FOR REPLACEMENT OF PARTS BUT NOT OBLIGATED TO BUY FROM THEM.
Embree J.
Jul 2005
2.0
THE ROUTINE WAS OK. THE REPAIRS WERE A GRADE 'F'. INSTALLED A NEW SPA BLOWER. THE TOP BLEW OFF. THE REASON THE TOP BLEW OFF, IS THAT THE TOP WAS NOT ATTACHED BY SCREWS OR ANYTHING ELSE, FOR THAT MATTER, WHICH SHOULD HAVE BEEN. INSTALLED A NEW CHLORINATOR, THE PVC PIPE WHICH WAS INSTALLED LEAKED CAUSING A GREAT DEAL OF WATER TO BE LOST FROM THE POOL. THE POOL PUMP PVC BEGAN TO LEAK AFTER THE PVC REPAIR TO THE CHLORINATOR BECAUSE THE PERSON WHO REPAIRED THE PVC PIPE ON THE CHLORINATOR TURNED THE POOL PUMP BACK ON WITHOUT CHECKING THE WATER LEVEL. HENCE A LEAK IN THE PUMP. COMPANY BILLED US FOR SERVICE CHARGES WHICH ARE THE RESULT OF FAULTY WORKMANSHIP ON THE PART OF THEIR STAFF. WE ARE TERMINATING OUR RELATIONSHIP WITH THIS COMPANY. WE DO WANT TO ADD A SPECIAL NOTE OF APPRECIATION FOR THEIR POOL MAINTENANCE CREW, ESPECIALLY JEFF, WHO IS AN EXCEPTIONALLY NICE AND PROFESSIONAL PERSON.
Response from Pilot Pool Service Inc

"IN RESPONSE TO CLAIMS OF POOR REPAIR WORKMANSHIP ON OUR PART: RE: BLOWER INSTALLATION- AS PER STANDARD MANUFACTURER'S INSTALLATION GUIDELINES, A BLOWER IS PLACED DIRECTLY ONTO THE PVC PIPE. GLUE IS NOT TO BE USED, AS GLUE FUMES CAN CAUSE AN EXPLOSION WHEN THE BLOWER IS STARTED. A SCREW CAN BE USED OPTIONALLY, BUT IS NOT REQUIRED.IN THE 15 YEARS PILOT POOL SERVICE HAS BEEN IN BUSINESS WE HAVE ALWAYS FOLLOWED THESE GUIDELINES AND NEVER HAD A PROBLEM. RE: CHLORINATOR INSTALLATION- WHEN WE RETURNED 3 WKS AFTER THIS INSTALL FOR A PVC LEAK, WE REPAIRED THE LEAK IN QUESTION AND BILLED OUR STANDARD RATE, BECAUSE THIS LEAK WAS AT PVC IN A TOTALLY DIFFERENT AREA AND NOT AT PVC THAT WAS PREVIOUSLY CUT TO REPLACE THE CHLORINATOR. RE: PUMP LEAK JUST A FEW DAYS LATER-THE PUMP WAS NOT TURNED ON BY OUR TECHNICIAN IMMEDIATELY AFTER OUR PVC REPAIR BUT CAME ON WITH THE TIMER. THE TECHNICIAN REMEMBERS THE WATER BEING AT AN APPROPRIATE LEVEL AT THE TIME THE PVC REPAIR WAS MADE. MORE THAN LIKELY THE PVC AT THE PUMP FAILED AS A RESULT OF THE PRIOR OVERHEATING INSTANCES (THE PVC LEAK THAT HAD JUST OCCURRED)-THUS CAUSING THE WATER TO RECEDE IN THE POOL. BECAUSE THIS COULD NOT BE CONFIRMED, WE DID THE PUMP REPAIR AT NO CHARGE TO THE MEMBER. THE ABOVE WAS EXPLAINED TO THE MEMBER, BUT UNFORTUNATELY THEY STILL SEVERED TIES WITH OUR COMPANY. THIS WAS REGRETTABLE, AS WE HAVE ALWAYS TRIED TO SATISFY CUSTOMER NEEDS TO THE BEST OF OUR ABILITY, AND WISH THIS INCIDENT DID NOT END WITH AN UNHAPPY CUSTOMER."

STEVEN W.
Aug 2004
5.0
Yes, I recommend this pro
$55
unknown
Barry B.
Apr 2000
5.0
Yes, I recommend this pro
unknown
Homeowner
Dec 1999
5.0
Yes, I recommend this pro
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pilot Pool Service Inc is currently rated 4.4 overall out of 5.
Pilot Pool Service Inc accepts the following forms of payment: CreditCard
No, Pilot Pool Service Inc does not offer free project estimates.
No, Pilot Pool Service Inc does not offer eco-friendly accreditations.
No, Pilot Pool Service Inc does not offer a senior discount.
No, Pilot Pool Service Inc does not offer emergency services.
No, Pilot Pool Service Inc does not offer warranties.

Contact Information

6039 PINE HILL RD, Port Richey, FL 34668

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