DAVID WALLER INTERIORS

Went to lovely showroom, lovely furniture, nice lady at front desk to get furniture for our new house and 2 guest apts. Sadly, after waiting a long time without communication for our table, one of the delivery men pounded on the table in our DR- he didn't know how to assemble it, wouldn't read instructions, or listen to the other guy who was personable & quietly trying to instruct him. They mashed the end of the table & said it was that way out of the box even tho we saw it happen. We sent it back to the warehouse where their false narrative continued: Designer Stephanie actually admitted they told the furniture manufacturer it came out of the box bruised. Stephanie didn't get us good pics of the matching dinette, despite several requests- we gave up/got one somewhere else. She didn't find the rug-which was right under the dining table in their showroom- said she had no idea where to order it & could buy the dirty one and have it cleaned, ew. In all, this young lady seemed too bored to sell us the things we wanted. We should have walked, but by then we want our table. Despite promising to keep us updated, we waited AGAIN for table #2 with no update. We thought we were being smart picking it up ourselves. There is the same guy & despite numerous protestations on my part to get a dolly and get help, he proceeds to push the 4'x6' box on end across the concrete floor, bangs it on the floor trying to wrestle it on a cart, & mashes my wife's hand against the car. I really lost my temper & loudly expletived him to just get away from us. Despite telling Stephanie what transpired, we got no sorry, no nothing, just this expressionless stare. Wow. A lovely show room can't cure poor customer service and complete lack of respect for us & our costly purchase- resulting in damaged merchandise.

David (the son) is a very nice guy but completely unreliable. We tried to buy our cabinets from him even though his price was higher, we like him. Estimates were always missing something or had major errors in them. Could not get him to layout the kitchen on the CAD program to see what we were buying. He wanted the money first and then we would get to see what we bought, huh?? Would tell us he would get back to us in a couple days and a week and a half would pass before we would hear another excuse. Obviously doesn't check his email or phone because we called a week ago to tell him we were moving on and he just called me to say he was spread too thin to do our kitchen. Maybe $20,000 isn't enough to get his interest, I don't know. I think they prefer clients that leave for the winter and want him to surprise them when they get back. Sorry, I prefer to make my own decisions. We went to John's Appliance and had a CAD layout within 15 minutes. So far John's Appliance has been great...better quality cabinets too! Avoid David Waller Interiors.....you've been warned. Update - 12/19/12 John's Appliance is only marginally better. Still waiting for them to finish our kitchen now 2 months after the original estimated completion date. Wrong cabinets, missing parts, etc.. Avoid John's Appliance as well unless you have a lot of patience and a stomach for excuses. See reviews for the same.

It was difficult getting the job done in a timely manner. However, when the work was completed, it was satisfactory.

It was very difficult to get wallpaper that was not discontinued. Even when she called the company to see if it was discontinued, it turned out that it had been discontinued. Worse yet, they will not give a refund on an unopened roll of wallpaper. They pass the buck from one person to another. I would not recommend dealing with this company for any reason. The sales receipt was illegible due to crossing out items and rewriting. A new receipt would have been better. Looks like they are saving on paper.