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JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING

Founded 2000 • With Angi since January 2012

4.8

(6) Verified Reviews

Business Details

Phone Number

Address

600 Sawgrass Village Dr

Ponte Vedra Beach, FL 32082

Description

A PREMIER CLEANING MINISTRY - Call 1.877.CLEANING or 904.716.0112: We are a 20-year, Christian, and A+ rated family local business. We are Jacksonville's trusted house and carpet cleaning experts. We offer premium residential cleaning services. For 20 years, Jessie has set new standards of excellence within the residential and commercial cleaning/maintenance industry by offering a variety of efficient, flexible, and adjustable, cleaning solutions. When it comes to top cleaning/maintenance services, Jacksonville has a limited number of top performers. Our cleaning quality is supported by superior customer service solutions focused on customers' needs and preferences. We offer a customized cleaning/maintenance service experience based on reliability and trust. To learn more, read 100s of positive reviews and watch our vast gallery of 100% satisfied customer video testimonials to understand why some of our customers have been with us over 15 years! Although we offer many services, each service is a different department. Each department specializes in one single service, with its own distinct expert technicians, cleaning supplies, equipment, and vehicles. Therefore, If you need more than one service, you would also need more than one service appointment. But you have nothing to worry about because we are experts at job flow coordination. Jessie offers a wide range of service solutions, from single services, such as home cleaning, carpet cleaning, upholstery cleaning, pressure washing, office cleaning, commercial carpet cleaning, water damage restoration, pressure washing, and painting services, to fully Integrated Property Services (IPS) that combine all of your service and support functions into one single solution. This combination of services (IPS) is particular applicable in commercial and some residential settings....

Verified Reviews

A few reviews for this pro...
5.0

12/13/2019


Cathy S.

I’ve used many cleaning services as well as single housekeepers throughout the years, & struggled to find one who didn’t let quality slip after the first few months. Well, I found them, & they are Jessie’s. I’ve truly never been happier & can’t say enough about the level of detail they reach - my husband even notices (! 😄); the team is always polite, thorough, responsive, thorough, professional, thorough, sweet, thorough...you get the message. They are all the things on your “wish list” & then some! They always want me to check to see if anything was missed or if I want something done differently, but there never is anything missed & nothing ever has to be done differently. From baseboards to the insides of windows (on rotation) - & the insides & outsides of glass doors (!) - to washing down every kitchen cabinet to scrubbing my cooktop to like-new, to reaching every speck of dust, to even washing the glass I left in the sink (!!), my house really does SPARKLE after they’ve been here. Yes, this company is more expensive than others...but after all my decades on earth, I’ve learned that you really do get what you pay for. And with Jessie’s, that’s miles past any other housekeeping company out there. THEY ARE SOOOO WORTH THE PRICE! Oh! They can also do more! They can send someone to clean your carpets, help you move large items, get you ready for a garage sale, pressure wash, and on & on & on. Truly full-service. I can’t say enough good things about them. My dogs even love it when they are here! 😊 If you need your house deep-cleaned & then kept this way, hire Jessie’s & you will be very happy you did.

Description of Work
House & Carpet Cleaning Services

Category carpet cleaners, house cleaning

5.0

06/27/2018


Linda H.

Always do a great job.

Description of Work
Cleaned home

Category house cleaning

Service Provider Response

Thank you for your review. We've cleaned your Jacksonville home for over 7 years on biweekly basis. We appreciate you taking your time to write a review concerning our services. Thank you once again.
5.0

03/27/2017


Melinda B.

It went well and they were able to schedule the job very quickly.

Description of Work
Rental house needed deep cleaning once it had been emptied out. Refrigerator, oven, tiles, and carpet included in cleaning.

Category carpet cleaners, house cleaning

Service Provider Response

Thank you for your taking your time to write this review. We provided house and carpet cleaning services to your Middleburg home. We're glad you liked our services. We look forward to hearing from you whenever you may need home cleaning services again in the future. Thanks.
5.0

12/10/2015


Mike M.

Description of Work
They do house cleaning and they have also done carpet cleaning.

Category carpet cleaners, house cleaning

Service Provider Response

Thank you for your taking your time to write this positive review. We provided move-out house cleaning and carpet cleaning services to your Jacksonville home. And, also provided recurring house cleaning services for approximately 4 years, until you moved out of Jacksonville. We're glad you liked our services and enjoyed the benefits of having and keeping a clean home.. We wish you the best in your new location.
1.0

12/03/2015


Ashley H.

Description of Work
We scheduled service approximately 3 weeks prior to our 11/14 appointment date. We were quoted a price of $450 for a team of 3 for 3 hours of cleaning and organizing. Husband advised them that due to the $150/per hour price, we would ask them to leave after 1 hour if services were unsatisfactory. They agreed to this and scheduled the appointment. We received several confirmation/reminder emails and texts. On 11/13, we called to confirm our appointment for the next day and were told that they would not come because we did not promise to pay for a full 3 hours not matter what. We told them we would pay for however long they worked and a full 3 hours if their work was satisfactory, but they advised us on the 13th that they would not be coming. Very poor customer service.

Category house cleaning, home & garage organization

Service Provider Response

Hi, We tried to provide a top notch service like we always have for the last 15 years. We sincerely apologize for the inconvenience this may have caused you. We would do our best to explain to you why your service was turned down. However, keep in mind we do not turn anyone down unless there is substantial evidence concerning an unacceptable working environment (physical or psychological). Just to clarify a point before we begin, we want to make it clear that we are a solid Better Business Bureau accredited company with 100s of positive reviews and video testimonials to prove our claims. And, some of our clients have been with us over 11 years! Now, back to the story, your husband setup this appointment and he said during the conversation that his wife would tell our cleaning consultants to leave upon arrival if they don't "look like they are qualified". In his own words, "My wife is very picky. My wife will send them back if she does not think that they are qualified after she sees them." After such statements we decided not put it on the schedule. However, after persistence from your husband, we tentatively put it on the schedule contingent upon management's approval. Your husband was informed at that time that we would tentatively put it on the schedule but we were not committing to the job until management had approve such unusual request. He was clearly advised that management would contact him if approved. Management never approved or contacted him. The day before the service your husband called our office and he was informed management had not approved such appointment. He responded with anger, threatened to write bad reviews, and hung up the phone. Although we did not err in any way, we felt the tension from him and we decided to assign one cleaning consultant (which is all we could do at that last moment). We called him five minutes after our conversation to setup the appointment and he did not answer. Under no circumstances would we commit to service any place with these unrealistic expectations from any client. We understand you may have had some bad experiences with other cleaning services in the past but that does not give you grounds to treat us as guilty without first giving us the opportunity to show you why we are Northeast Florida's best cleaning service. Additionally, in every email you received, our five-page policies information is included and clearly states that we reserve the right to refuse any job (in particular, if you have violated our rules and policies by your statements). Putting the above described pressure on our cleaning team on a Saturday is clearly a violation of our rules and policies. You should be glad we offer night and weekend service, not many companies in the region offer such convenient schedule. We are not going to wake up early on a Saturday morning ready to work, just to run the risk of "being sent home" by the client. We just don't work like that. We approach every job with 100% effort with the intention to do the work to the best of our ability, your situation was no different. By any means, we did not plan on ruining your day but try to understand where we're coming from. We are just here to provide the best service in Jacksonville period, not deal with any drama from past experiences. We have made a 100% effort to explain this situation as accurate and sincerely as possible and to the best of our ability. We hope you find a good cleaning service that can accommodate you. Thank you.
5.0

09/17/2015


bob B.

Description of Work
They have been cleaning our house for 6 years.

Category house cleaning

Service Provider Response

Thank you for your taking your time to write this positive review. We apologize for the late response. Fast forward to 2019, we have been cleaning your Jacksonville home for 10 years! That is eternity in the cleaning industry. We strive to do a good job and create customer loyalty. Doing a good job benefits both sides, we grow our client base and customers do not have to waste time in trial and error concerning the hiring and firing of cleaning services. But most importantly, we try to do an excellent job because we have a passion for cleaning. Recurring house cleaning services are essential to any home. We're glad you liked our services and enjoyed the benefits of having and keeping a clean home. It is an honor to Jessie's House & Carpet Cleaning 1.877.CLEANING, to be your choice of cleaning services for 10 years. Thank you.

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    No

    Services Offered

    I. HOME & MOVE-IN/MOVE-OUT CLEANING & JUNK HAULING - II. OFFICE & COMMERCIAL CLEANING SERVICES - III. CARPET, UPHOLSTERY, & TILE & GROUT CLEANING - IV. PRESSURE WASHING & PAINTING SERVICES - V. WATER & FIRE DAMAGE RESTORATION & WATER EXTRACTION

    Services Not Offered

    We reserve the right to deny any service not acceptable by our standards.

    Frequently Asked Questions & Answers about JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING

    How is JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING overall rated?

    JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING is currently rated 4.9 overall out of 5.

    What days are JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING open?

    JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING is open:

    Sunday: 7:00 AM - 7:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 PM - 7:00 AM

    Wednesday: 7:00 PM - 7:00 AM

    Thursday: 7:00 PM - 7:00 AM

    Friday: 7:00 PM - 7:00 AM

    Saturday: 7:00 PM - 7:00 AM

    What payment options does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING provide

    JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

    Does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offer free estimates?

    Yes, JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offers free project estimates.

    Does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offer eco-friendly accreditations?

    Yes, JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offers eco-friendly accreditations.

    Does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offer a senior discount?

    No, JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING does not offer a senior discount.

    Does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offer emergency services?

    Yes, JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offers emergency services.

    Are warranties offered by JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING?

    No, JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING does not offer warranties.

    What services does JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offer?

    JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING offers the following services: I. HOME & MOVE-IN/MOVE-OUT CLEANING & JUNK HAULING - II. OFFICE & COMMERCIAL CLEANING SERVICES - III. CARPET, UPHOLSTERY, & TILE & GROUT CLEANING - IV. PRESSURE WASHING & PAINTING SERVICES - V. WATER & FIRE DAMAGE RESTORATION & WATER EXTRACTION

    Are there any services JESSIE'S HOUSE & CARPET CLEANING 1.877.CLEANING does not offer?

    We reserve the right to deny any service not acceptable by our standards.