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HeavensBest Carpet, Upholstery & Surface Cleaning

Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Wood Flooring Repair or Partial Replacement,

About us

We are family owned & operated. No bait n switch games. We use the best all natural non-toxic cleaning solutions that are available,the exclusive Dry in 1 Hour process is exclusive to Heavensbest. This is NOT dry cleaning, this is low moisture cleaning. Never leaves any sticky residue. How long your cleaning holds up is what sets us apart from the competition. We use heavy extraction if absolutely necessary. 100% money back guarantee. We provide a maintenance program with every surface we clean. Same day service available. Our process has been rated #1 Five years in a row

Business highlights

Emergency services offered
42 years of experience

Services we offer

Area Rugs, Carpet, Linolium, Tile, Upholstery, VCT, grout, hardwood floor detailing. Carpet Restretching & Repairing, stone cleaning & sealing

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.998 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%
Showing 1-25 of 98 reviews
Eric L.
Apr 2018
5.0
Yes, I recommend this pro
$1,800
This is the 2nd time I've used Heaven's Best. Both times the work has been exceptional. This time around I had 6 rooms of carpet and a sofa, love seat and ottoman cleaned. I also went all in and selected some of their other options for treatment. They also cleaned my tile and grout and sealed it in my kitchen and breakfast nook. Jim and particularly Keith are very professional and punctual and answered all of my questions that I had. I hear that they are a little higher price-wise but as far as I'm concerned, you get what you pay for and they do a great job. I will definitely be hiring them again.

Sandra E.
Jan 2018
1.0
We really can’t say how it went because they never showed up on time on the day that they were supposed to and didn’t even bother to call. When we tried to call them both their work number and personal number in boxes were full and not excepting any messages. When someone finally called us back they told us they had us for the wrong day, even though we had just talk to them the day before. I would not recommend this company to anyone because of the unprofessionalism and incompetence that we experienced.
Response from HeavensBest Carpet, Upholstery & Surface Cleaning

"As a small family business we take pride in offering firm appointment times and making sure we do a great job every single time, we sign our name to these jobs. On two different occasions we were informed that the appointment times had to be rescheduled with us last time you rescheduled it was less than 24 hours from the agreed appointment time and date. I am the only one that answers the phone And as a small family business you cannot afford to make mistakes booking times and dates so I am certain that we booked the correct date and time as February 6, I'm very very sorry for the mixup. Sincerely, Jim Wilson Owner/Operator Heavens best..."


Patti K.
Aug 2017
5.0
Yes, I recommend this pro
They are very good. Their response time and the job they do. I could have gotten it done cheaper, but I know they do a good job.
Response from HeavensBest Carpet, Upholstery & Surface Cleaning

"Thank you for your feedback,we work very hard at every job to offer you 100% unconditional satisfaction. We offer great value and how long the cleanings holdup is how we try to set ourselves apart. We take pride in being a family business."


Louise K.
Jun 2017
5.0
Yes, I recommend this pro
Heaven's Best was very responsive, coming out the very next day after I called. He was very courteous and professional and the carpets have never looked better. It's a different process than steam cleaning so the carpets were ready to be walked on in a short time. The only issue is that I am allergic to many scents and a sweetly-scented, slightly cherry-ish scent was used that did not agree with me. I don't know if you can request unscented or not but next time, I will be asking if that's possible. Otherwise, the service was great.

Jamie J.
May 2017
5.0
Yes, I recommend this pro
Very good. They showed up the day I called and made the outdoor carpet look like it was newly installed. Highly responsive, excellent work.

Rick W.
May 2017
5.0
Yes, I recommend this pro
$700
.

Marcia S.
Apr 2017
5.0
Yes, I recommend this pro
They looked brand new after the cleaning. Did a wonderful job.

Wendy O.
Mar 2017
5.0
Yes, I recommend this pro
$550
Excellent service and very professional

Karen B.
Mar 2017
5.0
Yes, I recommend this pro
$500
Professional employees, very satisfied with their work.

Cindy P.
Jan 2017
5.0
Yes, I recommend this pro
They did a very good job. They set the expectations on timing, they were very thorough and we were very pleased with them. The guy was very personable and gave a solid estimate in writing. I was very happy with it.
Response from HeavensBest Carpet, Upholstery & Surface Cleaning

"This job was done January 25, 2017"


Linda I.
Jan 2017
5.0
Yes, I recommend this pro
Excellent. weeks later the carpet looks great! stains are not reappearing. I am telling everyone this is the best I have ever used.

JJ M.
Jan 2017
5.0
Yes, I recommend this pro
They were good to work with. They did a pretty good job. The price was reasonable and they were responsive. They came out when they said.

Ed S.
Jan 2017
5.0
Yes, I recommend this pro
$400
cleaned carpets - not upholstry. Person who showed up actually looked at the tags on upholstry and realized it was dry clean only. could have ruined my furniture if they had cleaned it - kudos for checking - I had no idea - I will use this company from now on to clean my carpets - hard to find honest businesses these days.

James P.
Dec 2016
5.0
Yes, I recommend this pro
$480
Very quality work

Elaine L.
Nov 2016
1.0
Awful. I was in the process of moving out, and was not ready to have the carpet cleaned at that time. On the phone immediately before the appointment, Jim mentioned something about getting his equipment in, which surprised me, because I was only expecting an estimate. I said, "But we haven't come to an agreement yet." He assured me that it was no problem. Jim walked in the door, saw that the place wasn't ready to be cleaned (no other provider minded), and said "Oh, you're not ready. Are you just getting estimates?" When I replied that I was, he walked out in a huff, said that I'd wasted his time, and slammed the door behind him. Needless to say, I won't be contacting him again.
Response from HeavensBest Carpet, Upholstery & Surface Cleaning

"We are very professional & would never ever treat anybody like the way this lady described, I went to her home fully understanding that this was just an estimate, The only thing I said to her was we would be willing to move the boxes off the carpet to clean them if that was her wish and then she started ranting that she just wanted an estimate, I Said great I gave her an estimate wished her a good day and left the home, I in no way was disrespectful or slammed any doors."


Louise C.
Oct 2016
5.0
Yes, I recommend this pro
Great job!

Tracy D.
Oct 2016
5.0
Yes, I recommend this pro
$175
Good/ great

Susan L.
Aug 2016
4.0
Yes, I recommend this pro
unknown
Response from HeavensBest Carpet, Upholstery & Surface Cleaning

"It is A pleasure having You as a customer, the reason we charged you more, we had to heat transfer some speciality stains out of the carpet"


David A.
Aug 2016
5.0
Yes, I recommend this pro
unknown

Roger R.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Brian M.
Apr 2016
5.0
Yes, I recommend this pro
$1,500
I recently moved to a new home and due to the previous owners leaving the carpets and tile in a rather filthy state, I needed the entire house deep cleaned before I was comfortable allowing my children to crawl around on it. From the initial call to Heaven's Best through the end of service this company was fantastic! Jim the owner was extremely helpful with me on the phone during the estimate, taking easily 20 minutes to explain everything in detail and talk about the services that could be performed. I was having trouble deciding exactly what items I wanted to do, and ended up changing my mind twice right before the actual date of service, and surprisingly Jim was really patient and understanding with me and still met all my requests, despite the scheduling nightmare I probably put his team through.
On the day of service, the team arrived ahead of schedule and got right to work. Keith, Jeremy, and Don were all very friendly and professional, focusing h****** the job at hand while also answering questions and talking with me throughout the process. In the end, the tile and carpet look terrific and the team absolutely met my expectations on quality. It literally looks like I have new tile and carpet installed. I will definitely use Heaven's Best again.

John H.
Jan 2016
5.0
Yes, I recommend this pro
$125

Called company originally on Friday.  Both of us had phone issues. Re-contacted early Monday morning.  Jim mentioned that he had a cancellation over the weekend and could take care of us on Monday.  The company came late Monday afternoon and treated the couch.





Dara W.
Jan 2016
5.0
Yes, I recommend this pro
$150
I submitted an inquiry on their site and got a call back a day or so later. (It was a holiday week) I was able to schedule the cleaning quickly and they showed up on time and were very professional.  The couch is cream and was VERY dirty from pets and kids.  Other companies have tried to clean it and have never done a great job.  HeavensBest made it look like new again!  I was very pleased.  It did take a lot longer to dry than they indicated but I think it's because they had to clean it so thoroughly.  I would definitely use them again!

Kathleen H.
Nov 2015
5.0
Yes, I recommend this pro
$300
unknown

Linda E.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 98

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

HeavensBest Carpet, Upholstery & Surface Cleaning is currently rated 4.9 overall out of 5.
HeavensBest Carpet, Upholstery & Surface Cleaning accepts the following forms of payment: CreditCard
Yes, HeavensBest Carpet, Upholstery & Surface Cleaning offers free project estimates.
No, HeavensBest Carpet, Upholstery & Surface Cleaning does not offer eco-friendly accreditations.
No, HeavensBest Carpet, Upholstery & Surface Cleaning does not offer a senior discount.
Yes, HeavensBest Carpet, Upholstery & Surface Cleaning offers emergency services.
No, HeavensBest Carpet, Upholstery & Surface Cleaning does not offer warranties.

Contact Information

152 Shelby's Cove Court, Ponte Vedra Beach, FL 32082

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