Marble & Granite Connection, Inc.

"Dear Mr. [Member Name Removed], We tried our absolute best to work with you according to your schedule. However, we were not able to do your repair before the month of January, being that it is our busiest time of the year. Since the first day that you called looking for an appointment our representative mentioned to you that it would not be any time soon. The moment she spoke to you of when we could perform your repair you impolitely hung up the phone not giving us the chance for alternative options. It is very unfortunate you feel this way. Please contact us if you'd still like to have us do the repair in January, we would love to assist you with the repair of your project."

"Hello, We are sorry you feel this way about our company. It is our goal to continue providing 100% satisfaction to our customers and achieving a higher level of competence as it has been established for 19 years of business. When you contacted our company and described the service needed, we asked for basic information from you in order to write a contract. I was questioned the need for a contract considering the amount to be charged. Yes, we write contracts for every job to be performed regardless of the amount, as it is an agreement between both parties. The word "mess" was not used in the conversation but we felt the importance to make you aware that dust could be expected. An appointment was scheduled after that and the contract was sent by e-mail. I'm glad you were able to find the service you needed in terms you were more comfortable with. Best Regards,"

"Hello [Member Name Removed], We as a company feel that as much as we strive our best, sadly sometimes we can't fulfill every customers expectations, we feel very unfortunate it didn't workout. Several different proposals were made as requested, in the final conversation we made sure yourself and Mr. [Member Name Removed]were free to return should you want to proceed with us or not. We wish you the best of luck with your project. Best Regards."