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Marble & Granite Connection, Inc.
Acoustic Ceiling Tiles - Install, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
· Family Owned and operated · Over 20 years experience · Knowledgeable sales representatives · Friendly customer service · Affordable prices · Over 80 colors always in stock · Large remnant selection available for smaller projects · Completely customized work · Neat and Professional installers
Business highlights
27 years of experience
Services we offer
Natural & Man-made Stone Fabrication and Installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9190 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 190 reviews
Michelle C.
Dec 2024
The worst customer service. Do not use this place. First they cut the quartz counter tops incorrectly and wanted us to rearrange our cabinets to accommodate. Then when they couldn’t locate replacement counters they didn’t want in give us a refund for the less expensive quartz we ended up choosing. Within a month the counters were shifting and several sections were higher so they had to come and fix them. While fixing them they damaged our brand new stove top and dishwasher and refused to fix them. Our contractor was so disappointed and decided to no longer used this place. When we updated our bathrooms we used Galaxy. Much better customer service.
Murray K.
Feb 2021
Very clean job. From beginning to end very professional.
Danielle S.
Dec 2020
It went well. They had a website with their previous designs, and I was impressed. I went in person to their showroom, and was greeted immediately by Sirlene. She was honest, very professional and polite. She made this part of my kitchen remodel painless. They had an excellent selection to choose from. The granite slab was ready as promised. She helped me pick out a beautiful backsplash as well. The price quoted to me was perfect for my budget. There were no surprises. Sirlene kept in contact with me throughout the process, and kept me updated accordingly. The two gentlemen who came to install the backsplash and countertops were professional, punctual, and courteous. The work was completed to my satisfaction. I even got some bonus items, which I felt like, "wow, this company really set the bar"! Their work is superb! My kitchen was finished two months ago, and I am enjoying it! I would definitely recommend them to friends and/or family! If I had to go through this process again, I would definitely go with this company. I like that it's family-owned (as opposed to a retail giant). I'd much prefer to support "mom-and-pops" businesses.
Bruno P.
Nov 2020
bathroom counter tops
Eric K.
Mar 2020
Unexpected problems came up. Surrounding cabinets were distorted. These guys stuck around and resolved the problems, completing the installation.
Cindy B.
Jan 2020
Wonderful! It was just before Thanksgiving and Sirlene (so professional and kind) was able to fit us in. The technicians did a beautiful job. It was well worth the cost. I would definitely use them again and recommend them highly.
Vicki M.
Oct 2019
The repair was even better than I hoped. He was very diligent and worked until the repair was basically seamless. I would definitely recommend them to anyone needing any stone work.
Valerie D.
Aug 2019
This company is absolutely one of the best I've dealt with in a long time. Sirlene our sales lady was very knowledgeable and the people could not have been nicer pulling samples in the yard. The scheduling of the template and install went as scheduled and the workers showed up on time and left the job spotless. Our new grill looks beautiful!
Jay S.
May 2019
From the moment I set foot into Marble and Granite Connection, I was treated warmly and professionally. The staff went out of their way to assist me in my selection and to make certain that I was satisfied with my choices. Lili took as much time with me as needed and followed through on all aspects of the project. The installation was efficient and thorough. There are an overwhelming number of countertop and tile places in Broward County and I searched many. I made the right choice and would choose again .
Beverley G.
Apr 2019
Excellant work. Great company to work with. Would highly recommend them to anyone. Going to be using them again.
Robert M.
Feb 2019
Very well. From salesperson to installers, everyone was professional. Calls were returned promptly, installation was done when promised, and they accommodated our tight schedule. Can't imagine a better exoerience.
Jose D.
Nov 2018
This place is chaotic. They don’t get back to you. Claim the are busy with another client, as if you don’t count. Then all seem to be “message takers” waiting for a decision maker to come to the office. There are many good granite fabricators in this are to bother with the drama of dealing with Marble and Granite Connection.
Response from Marble & Granite Connection, Inc.
"Dear Mr. [Member Name Removed], We tried our absolute best to work with you according to your schedule. However, we were not able to do your repair before the month of January, being that it is our busiest time of the year. Since the first day that you called looking for an appointment our representative mentioned to you that it would not be any time soon. The moment she spoke to you of when we could perform your repair you impolitely hung up the phone not giving us the chance for alternative options. It is very unfortunate you feel this way. Please contact us if you'd still like to have us do the repair in January, we would love to assist you with the repair of your project."
Ann B.
Sep 2018
After different quotes from 3 places found their price was very fair .Lots of granite slab colors to choose from and we got one pretty close to one we liked initially from another company but it was going to cost 1500 more because the color was an upgrade so that's why we choose marble and granite . you only pay for granite used not by the slab so if you need 1 1/2 slabs you only pay for that not the whole slab which is how they keep pricess reasonable I was quoted 4200-5100 very professional they were running late but we were in contact the whole time so we knew what time to expect them and they called during and after install within 15mins of them leaving my house to make sure install was satisfactory. would definitely recommend and use again .
Marc W.
Aug 2018
It all went very well. We met with Sirlene, our Sales Representative, and discussed choosing a nice piece of quartz for our countertop. She was very helpful in that regard and we made a good choice, which looks great. She also recommended Tops Kitchen Cabinet and Granite for our vanity. The also provided a nice product. All went well with the installation of the countertop. So, many thanks to Sirlene for her courtesy and professionalism.
Phyllis H.
Apr 2018
From beginning to end it was a most pleasant and professional experience. They were very responsive to changes I made and installation was punctual and professional. Staff is extremely accommodating and I am very pleased. I would not hesitate to use them again and to recommend them.
Jennifer M.
Apr 2018
This company was amazing! We are truly satisfied customers!
Ricardo L.
Nov 2017
Ricardo and Andre were very professional and did an excellent job. They took the time to explain to me the work they did and they also gave me some tips for maintenance. Highly recommended.
Simona R.
Nov 2017
Everything went almost perfectly well except for the estimate which turned out too low because of a mistake made by the employee. Otherwise the experience was great.
Jack W.
Oct 2017
Too incompetent for me to even consider using.
Response from Marble & Granite Connection, Inc.
"Hello, We are sorry you feel this way about our company. It is our goal to continue providing 100% satisfaction to our customers and achieving a higher level of competence as it has been established for 19 years of business. When you contacted our company and described the service needed, we asked for basic information from you in order to write a contract. I was questioned the need for a contract considering the amount to be charged. Yes, we write contracts for every job to be performed regardless of the amount, as it is an agreement between both parties. The word "mess" was not used in the conversation but we felt the importance to make you aware that dust could be expected. An appointment was scheduled after that and the contract was sent by e-mail. I'm glad you were able to find the service you needed in terms you were more comfortable with. Best Regards,"
Lauren M.
Oct 2017
They were an excellent company and charged less than other fabricators.
John J.
Sep 2017
Amazingly well quick and painlesd for a project that gave my kitchen a totally new look.
Teresa G.
Sep 2017
Excellent! This company responds in a very timely manner! We set an appointment, Havier took time to go over details, select a product, gave us a few optional prices, scheduled work. The employees that performed the work were excellent! We used a plumbing company they work with and the coordination was excellent! This company has a good selection of products to choose from. We had checked with 3 other companies and we feel good that we made the right choice!
Marilena S.
Jul 2017
Poorly. In our first visit at their location all seemed fine, therefore we returned few days latter in order to choose the stones. Then is when the problems arise. The person that assisted us at day was underqualified, had no clue of what she was doing about quotes, stone quality etc, the owner stated that we should go home, refresh our mind and she would send the quote via email the same day. No need to say that we never received anything from them.
Response from Marble & Granite Connection, Inc.
"Hello [Member Name Removed], We as a company feel that as much as we strive our best, sadly sometimes we can't fulfill every customers expectations, we feel very unfortunate it didn't workout. Several different proposals were made as requested, in the final conversation we made sure yourself and Mr. [Member Name Removed]were free to return should you want to proceed with us or not. We wish you the best of luck with your project. Best Regards."
Janet R.
Jun 2017
The job went very well. The company was competent, professional, and accommodating.
David L.
May 2017
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Licensing
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FAQ
Marble & Granite Connection, Inc. is currently rated 4.9 overall out of 5.
Marble & Granite Connection, Inc. accepts the following forms of payment: CreditCard
Yes, Marble & Granite Connection, Inc. offers free project estimates.
No, Marble & Granite Connection, Inc. does not offer eco-friendly accreditations.
No, Marble & Granite Connection, Inc. does not offer a senior discount.
No, Marble & Granite Connection, Inc. does not offer emergency services.
No, Marble & Granite Connection, Inc. does not offer warranties.