Lindstrom Air Conditioning & Plumbing

The service I received from the Lindstrom technician was spectacular. He explained everything he did step by step and made recommendations for future service. The technician was very friendly and respectful. I highly recommend him and the company.

Run as fast as you can to another AC company. Lindstrom was gutted of their former high quality service when they were bought by a private equity company last year. If you read only this - know this wrecked their 'family run' business into a profit only oriented company (who cares about the customer?!?). I scheduled Lindstrom to have a tech come do their $129 annual service appointment, which quickly turned into a HARD SELL for a new AC system even though mine is functioning I just wanted a piece of mind. No actual service was done. After the appointment, I tried calling for help at their office, after 4 times being told I'd get a call back and never got one I contacted my Credit Card company and they opened a dispute. A few days later, magically Lindstrom called me, apologized and offered a refund and the dispute was closed out. Great... then the H*** started. A month and a half later they sent me to collections for the unpaid, refunded, service that was not completed. Lovely. I tried calling them 1, 2, 3, 4, and 5 times to get ahold of someone over a weeks time to sort it out. "We'll have a supervisor call you" never to get a call. After doing some searching online asking leadership names at the company I got someone to call. And once again, I got negotiated to pay for the service I didnt actually get... again. Fine, I paid the bill and they promised they'd sort out the collections and I could move past this insanity AGAIN. Nearly 2 months later ANOTHER collections notice, they never informed the company (per them) that the account was paid up. Another 5 calls to lindstrom, promised call backs, over a week no go. The collections agency finally stepped in, after a plea to them, magically Lindstrom calls me and closes it out. Needless to say, unless you're buying a new AC from them, they don't care about the customer, good luck getting ahold of anyone, and generally they are just terrible to deal with. Oh and as a customer just looking for service, be ready to get sold something you dont need. Finallly, please hope you don't land in a viscious h*** like I did going in circles with them, wasting 10-15 hours sorting out phone calls to close out a bill for a service not even rendered. Please, I wouldnt have written this if I didnt care about the next customer, please try a different company, they are not the same company as they were a year ago. They do not care about you as the customer.

They came to do maintenance on a perfectly running unit. The unit stops working when he does maintenance. They made me pay for replacement part that he broke. I will never hire them again. This is how they treat a 13 year customer.

Had some water leaks at the hose bibbs. Kevin, came quickly and was able to take care of the problem. He was also very helpful in providing advice. Would definitely recommend them.

Lindstrom’s’ tech’s are efficient and knowledgeable about what repairs need to happen. Lindstrom is company that I trust to repair my equipment when needed. The company is awesome!!! S. Dukes Miramar, FL

This was a semi annual service call. I have a service contract for 2 maintenance visits per year. The technician Chad, was very professional and friendly and even educated me on a few items. The visit was pleasant and very efficient. I think Chad did a great job.

Lindstrom recently serviced one of our two HVAC systems for non-functioning AC. The tech who initially visited for the assessment was polite, professional and explained things to me without being condescending. Lindstrom sent 3 service people for the actual repair a few days later and they worked about 5 hours outside during chilly rainy weather. They too were professional and courteous. Turned out that what was repaired was not the actual issue--it was something actually much more simplistic. I truly felt bad for all the work the service team provided and their time here. The actual issue (a seemingly functioning but still problematic thermostat) was fixed in 20 minutes. Lindstrom did not charge me for the unnecessary work that was initially done. I continue to highly recommend Lindstrom--mistakes do happen and they made it right.

'Got the job done...courteous, respectful, and with VALUE...quality costs money...and Lindstrom lets you know the details to make you understand what's happening...I am somewhat knowledgeable of HVAC work...Lindstrom cares to do the right job at the right price...Lindstrom techs. care about your property and treat you as a valued customer always to be won....

I have been a long-time customer of Lindstrom AC & Plumbing, have trusted them with my AC system, and have been very satisfied with their installation and service work. They installed my AC system 11 years ago and that went well. Since then they have done semi-annual visits to maintain it. Also they have promptly responded when it had some operation problems, and resolved them quickly and thoroughly. Recently, the system’s cooling function failed; a service technician arrived shortly afterward, determined the cause, and gave me an estimate of the cost to repair. I decided instead to have them install a new system. I highly recommend them to everyone who wants a company you can depend on.

You really want my review? Here goes. I’ve had Lyndstrom maintain my ac for several years. I bought and installed this unit in 2015. 6 months ago, during my biannual maintenance they noticed the coil was very dirty. Reasonable, since I have been doing some construction work in my condo for the last year. So I asked them to clean the coil. They said no because the unit is 10 years old. Well everything else is good, but they refused. Because my final construction work is painting, I need my ac unit cleaned so dust and dirt are not blown into fresh paint. I called them a couple days ago to schedule my biannual maintenance. They said no again. I had paid for the 2 maintenance sessions for the year. But I called another ac company, who came and said no high risk in cleaning the coil in place since the unit is still functioning properly. Next day lyndstrom comes to do their biannual maintenance and saw the coil was cleaned AND the drain line was immaculate. Not much to do since to clean the coil, even in place, the other company’s tech made sure the unit was functioning properly. So Lyndstrom does good work but they refuse to clean a coil if the unit is over 6 years old. So my advice is make sure the company you choose to maintain your ac doesn’t have this policy of not cleaning coils if unit is over 6 years old. Lyndstrom wants to make your unit work harder through a dirty coil so you are forced to buy a new ac. Sorry Lyndstrom, but you lost a long time customer. Pictures of dirty coil 6 months ago Lyndstrom refused to clean as part of maintenance and picture of coil cleaned by another company yesterday.

I purchased a Trane AC from Lindstrom Air Conditioning & Plumbing in 2018, and from the very first day, it’s been a constant source of problems. The initial installation was poorly executed. The base they designed didn’t even fit the unit properly, and as a result, the air filter media couldn’t be installed correctly. It took three separate service calls before they finally resorted to an improvised fix. Despite investing in their annual maintenance plan and having my unit serviced twice a year, I’ve encountered issues every single year. The most recent experience was the tipping point. The first technician who came out blamed a strange noise on a vibrating pipe, and when I asked him to investigate further, he actually said it was “above his pay grade” and did no diagnostics. Unsatisfied, I called the company back and they sent a second technician who did address the issue, but only after he’d completed the work did he inform me there was a $225 charge. When I questioned why this wasn’t disclosed upfront, they told me I could either pay it or use up my second annual maintenance visit to cover the cost. The maintenance done in August was clearly subpar—apparently the drain wasn’t cleaned properly—and now I’m stuck footing the bill for it. Lindstrom was recently bought out by another company, and it seems like they’re dismissing my concerns and any notion of taking responsibility for the unit or the quality of their work. I cannot recommend Lindstrom Air Conditioning & Plumbing. My experience has been nothing but frustration and unexpected expenses from a system that should have performed reliably and been installed correctly in the first place. Steer clear and find a more reputable company for your HVAC needs.

Your company is a joke, fake advertising, I was charged $670 for a leak test and freon, with the promise that my house would cool down, and never did. I called within two hours of service, no answer, I texted, I emailed, then I called again and the women said, "we aren't coming back out, we don't do 24/7 anymore, so you are fake advertising on your website, and you don't back up the work that you claim that performed

DO NOT HIRE THIS COMPANY. Unprofessional and sloppy work, dangerously careless and they do not correct or admit to their errors. They are deceptive and extremely overpriced.

On 8/4/2022 we purchased and had installed a brand new AC unit for $7,000. We are snow birds who only visit Pompano once or twice a year. Every time we come the unit leaks inside the condominium. We have called and called, and had technicians come over at least 4 or 5 times since then to have this fixed. Not one has been able to do this. On the third time the technician said the slope was not correct so water was not draining and instead pooling, he "corrected" the slope and it worked for maybe two days. By the time it started leaking again we had to leave Florida. Every time we pay a fee and nothing gets fixed. I find it unacceptable that after spending all that money for a unit that is less than 2 years old, i still don't have a functioning unit.

Thank you to LIND3554 for being thorough and finding the problem.

Broke the Nest thermostat and not reliable

Cannot believe that they charge $99 “dispatch fee” to send someone to give me a quote for a new water heater !!! Makes me wonder how much more they charge to actually install a replacement new water heater definitely will not use them No other company charges customers to give a quote

My wife and I called them out, because of a plumbing/toilet issue. They service person Arny was very polite and professional but that was the EXTENT TO GOOD SERVICE FROM THIS PLACE. He told us that we needed a new toilet and gave us a price. the toilet alone was over 3xs more than the same toilet we bought from Home-Depot. That's just OUTRAGEOUS of a mark up. Then when they came back to install the toilet, they broke 7-tiles on the floor and couldn't do anything. They wanted to charge use a service charge for their fault. The REAL KICKER WAS THE MANAGER MR. FRANK PALMERO didn't even have the GUTS to even get on the phone with us to come to a RESOLUTION. He had the POOR TECHNICIAN go in and out of the house to tell him what to say. WORST CUSTOMER SERVICE EVER!!! I will never recommend this company to anyone. They really need to change their LOGO TO I HATE THESE GUYS. At the same time my neighbor had a/c problems and they wanted 1,600.00 more than Air around the clock for same UNIT. AVOID THIS COMPANY AT ALL COST..

The job was scheduled professionally and punctually. The plumber was friendly, pr, competent and worked efficiently. Great job.

Mr C Bowes was professional and did a great job. He listened to my concerns. I was alerted as to when he would arrive.

Very Disappointed in Linstrom. We have a 4 year old new unit that stopped working on a Friday morning in July. We called immediately to make an appointment for someone to come out. They did not have an available appointment for 5 days until the following Tuesday. We understand that they are busy but 5 days to visit a home to assess the issue and diagnose is not favorable in 99+ heat in South Florida. We called daily hoping for an opening sooner and were able to get a Monday appointment. The technician came out and the unit needed a part to move forward to get our air conditioning working. It took another 2 days before they could confirm they found the part and then we were told it can be another 3-5 business days for it to arrive. Our AC was fixed after 12 days of AC in heat advisory weather. My disappointment in Linstrom mostly is from the customer service. Amanada "the manager" showed no compassion, she was defensive and not accommodating. We received a call from her telling us the part will be here in two days...We asked to make an appointment for the 3rd day and she said No it's the POLICY of the company to have the part in before they make an appointment. We continued to ask for the appointment in case the part comes and we have to wait another 4-5 days for an appointment and she was VERY RUDE and told us that we have a problem not her because we do not like their policy. We are the consumer that has been without Air Conditioning for over 10 days. There is NO leadership in the manager department with Linstrom. I asked at least 9 times over the week to have a manager call me and NEVER received a call until AManada called to be rude about the "The Policy" I left a message with a manager named"Buddy" never called me back. I do have to say the technicians that came to our house were GREAT. I did speak to a woman on the phone several times named Violet and she was very professional and helped as much as possible. We felt TRAPPED having a warranty with Linstrom and having to wait 12 days in the middle of JUly for service. We would have paid out of pocket to another AC repair but doing that would lose out on our 6 year warranty. I do NOT recommend getting an AC UNIT with this company for this exact reason. My family bought into Lindstrom 4 years ago because of the feeling that they would "take care" of our family in times like this. Never once did we feel like they were trying their best. AWFUL, UNPROFESSIONAL....DO NOT RECOMMEND THEM! AManda needs training to be in a manager's position.

Great job and fixed the issue quickly

Total rip off!! I never leave bad reviews but I feel like I’ve been completely ripped off and want to warn others. I spent over $1700 for about two hours of work. They initially told me it would be an extensive project that would require cutting my cabinets and then the tech told me good news, he didn’t have to cut the cabinet and he was finished in about two hours. I thought that would mean a reduction in my estimate but nope! I asked if parts were expensive and he said no (I think I needed one or two valves and a little bit of line). I tried to speak with a manager after the job was done but of course I didn’t get a call back. My tech was good and got the job done but I do not feel the pricing was remotely fair for the size of the job.

You dont call a 92 year old woman, 2 days after service and yell at her that if she does not pay the bill by COB today, they will never service her again and then hang up. My mother is 92. When service was complete, she wanted an invoice in order to pay. Lindstrom is paperless. They want payment immediately. Lindstrom emailed the invoice to me, her son. I called and asked if they could send her an invoice via mail, as she is 92 and does not have any internet/computer. They will not do that and stated, they are paperless. They need payment immediately. I offered my credit card and paid the bill over the phone. However, I am ticked off at Lindstroms lack of customer service skills. How do you call a customer, yell at them and then hang up. Shame on you Lindstrom. Even worse, I was told it was the manager who called and yelled at her. Shame on you.

I made an appointment for an emergency plumbing service on their website and their online system accepted the appointment. Today, I called to confirm the appointment only to be told they do not service Miami Dade County. When I tried to explain that the appointment had been confirmed in the system for 3pm on Tuesday, two different individuals in a very condescending way told me that they do not go to Miami Dade. It came across in both instances as if Miami Dade was beneath them…I asked then to speak to a manager only to be told none were available and that someone would call me back...no one ever called me back. They pride themselves in being in business for 45 1/2 years servicing 'Southeast Florida' but they seem to have forgotten that Miami Dade is within Southeast Florida. Their site alleges "of our two convenient locations in Pompano Beach and Port St. Lucie, we've been able to expand our coverage area. If you need service and don't see your community listed, contact us. We may have already expanded into your area. If not, we can refer you to one of our local partners that can help. We have been serving Southeast Florida with quality you can count on…… one customer at a time. Well you have lost one customer and will most likely lose many more if you do not teach your employees phone etiquette and the importance of customer service. I see now why you get a 2 in your reviews