Lakes Electronics

Not good.  Serviceman was supposed to come on Monday.  No show. I had to call the company to find out that he could not come until Tuesday.  The serviceman could have contacted me to at least let me know he would not be there until the following day.  I took the day off for this service on Monday!  Serviceman came on Tuesday.  He seemed very nice however it seemed all he was concerned about was getting paid and kept asking how are you going to pay for this over and over.  I can understand paying for a service, but this was a bit ridiculous.  He supposedly replaced the ice maker, we paid him $400, he left and come the next day, the ice maker was still not working and still is not.  I called to advise the company.  They said he could not come back until a week + later.  I did not find this acceptable, nor good customer service.  I asked to speak with the Supervisor and he sounded nice like he wanted to help and promised that he would call me the next morning.  I did not receive a call back from him at all.  I waited all day and I then called to speak to him, gave my name, and I was told he was on the phone.  I called back 3x and again was told the same.  It was very apparent he was avoiding my calls.  I have not heard back from them.
I read some poor Google reviews on this company after the fact and now understand why those reviews were posted.
This company is very unprofessional and apparently their customers do not come first.
I absolutely would NOT recommend this company to anyone for appliance repair.

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When I brought the TV in they told me it would take 2-3 days to give me a repair quote. I left the TV there but I told them if they couldn't call me that day I'd come back the next day and take the TV elsewhere. The called me back in a few hours and I authorized the repair. They were to call me when it was completed. I called 2 days later and at first they had no record that my TV was there. Scary. After about 15 minutes they told me the repair was complete. They didn't call me; I called them. They did fix the TV.

They did a good job of installing the new door, but it took several months for it to be ordered and shipped.  Regardless, I am satisfied and would use the company again.

unknown

They called me to make the appt for the tech to come out. They arrived on time and took less than 20 minutes from
start to finish.

I called this company eight days ago as they were listed as the only Samsung Authorized Service Company in my area. The first time I called, I was transferred to second person based on my location to schedule my service call. The woman asked me for my telephone number and told me she would call me right back. After two hours and no return call, I called again. This time I was transferred back to the same woman who then told me she was not the right person for my area and transferred me to a third woman. This woman took all of my information about the appliance and the problem and told me she could schedule me for service eight days
later. She told me that I would receive a call on the day of service to let me know the window of time for my service.
The day of my service, I made sure to be able to be home all day not knowing when they were going to come. By 1pm, no one had called so I called to see what the schedule was. I was told that there was no record of my call, no record of my request for service and that no one was coming to my home today. No one could tell me why this was and that the soonest that they could send someone was the following week.
Everyone that I dealt with there was rude and unhelpful and I would never recommend this company to anyone. I see that I am not the only person who has had a bad experience with this company and can only hope that this review and my vigorous complaint to Samsung will keep others from having the bad experience that I and others have had.

i  called samsung on a saturday and was told they would call lake.  never heard so i called on monday and they set up an appt. for thurs and took all info.   iwas informed the tech would call thursday and give me a 2 hour time schedule.   Thursday morning i called to check and was told they had no record of this.  After telling me she was not there on monday she finally found all records but said it was too late to get a tech to come out, but i could wait till the foliowing thursday and be on their list  the woman explained that they have no parts so they order them from the description i gave of the problem.  if lucky, they got the right parts or they would have to order again.needless to say i would never use this company.

Harmon Kardon ST-7 does not track.Technician estimated $300. I excluded recommended services not related to the symptom,but did ask if this repair would be considered permenant or temporary.I was assured it would be permenant.Due to home construction I put the turntable on a shelf for 8 months after the repair.Turntable never played one album. Still not tracking.Due to the time I paid a $60 checkout fee for the tech to RECHECK his work.He did whatever he did and told to bump the tarcking adjustment if it fails to track again.I did a directed and it still never played one album,Took it back again and they refused to help me.Refunded my checkout fee and said adios. I asked about the $200 I already invested, but, of course it had been over the 30 days.

Lakes was recommended as an in-home repair vendor through the Samsung site, so we called and set up an appointment.  The first visit came 1-2 weeks later, where a technician came in-house and diagnosed the issue.  He returned 1-2 weeks later and replaced it, and the TV worked for about 2 days.  That's when the trouble started.

After that, our experience tanked quickly.. when the TV went out again, we called and relayed the issue, and another visit was scheduled.  All in all, this process repeated about 6 times (sometimes for diagnosis, sometimes to install parts).  It took about 3 months.  Overall, we ended up paying about $1000 in increments of $200-400, replaced multiple parts, and ate up most of my vacation days repeatedly waiting for the technicians (who didn't show up multiple times, wasting a vacation day).  The company swore up and down that each part had needed replacing and wouldn't refund previous installed parts that didn't fix the problem.

 As you can see, I gave an F in every area -- that's not just anger, I truly had multiple incidents in every area that were poor.  By category:

Price:  The prices per visit were not unreasonable, but as the number of visits grew, the overall price got very high.  Unsuccessful repairs (where the TV worked between 1 and 48 hours after the technician left) were not refunded or discounted, even though the part replacement did not fix the problem.

Quality:  It took multiple visits over three months to fix the issue, and many different parts were replaced during that time.  I got the impression that they just kept trying random things to see if it would work.. which is fine, but I was charged for each unsuccessful test (labor AND parts), and had to wait weeks between visits for each test.

Responsiveness:  Multiple times I struggled reaching them on the phone, during normal business hours (9-5).  When I did get through, I was often told that the person who handled my area wasn't in.  One time I was told that they didn't get in until 10, and another time I was told that they left by noon.  The other people there would not handle the account if that person was not in.

Punctuality:  It took about 1-2 weeks from initial call to visit.  However, at least twice I took off work and the person never showed up, and when I called (multiple times, see Responsiveness) and finally got through, I was told they accidentally weren't scheduled, or the schedule had changed and I wasn't notified.

Professionalism:  All of the above add up to extremely poor professionalism, from customer service to actual technical expertise and billing practices.  Overall, I can say without hyperbole that this is the worst company I've ever had the misfortune of dealing with.

I went back and forth with this contractor to fix this TV. First it was the capacitor. They kept it two weeks and returned it after fixing this. The problem was still there. Then they took it back and two weeks later after fixing the power supply, the problem still remained. This went on for about 6 months without getting the unit fixed. After taking a long time to finally get the man on the phone, I told him to keep the unit and return my money I spent. They did so and kept the unit. I felt the man who responded during this entire episode was very evasive. I will never go back to them again and definitely don t recommend them.

They damaged the cabinet and are not taking responsibility for it. They were very rude and nasty.