At Floors To Go we are here to help you. Customer services and satisfaction is our number one priority. We supply flooring and perform installation for all types of surfaces. Our showroom is 6,000 sq ft. and is a one stop shop for all flooring. We have a wide range of Wood, Tile, Laminate, Vinyl and Carpet flooring ranging from entry points to high end luxury. We also perform installation for all floors and install bathroom and kitchen tile mosaics. We specialize in floors for residential, business, and commercial properties. We also provide flooring and install for gyms, boats, yachts and planes. Again, Customer service and satisfaction is our number one priority as we are assisting with your vision of transforming your personal and professional spaces.
WE HAVE A 6,000 SQ FT SHOWROOM LOADED WITH TILE,MARBLE,WOOD,LAMINATE,VINYL,AREA RUGS,CARPET AND COMMERCIAL SAMPLES. WE OFFER PROFESSIONAL INSTALLATION.
WE DO NOT DO CARPET CLEANING
Yes
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
87% | ||
0% | ||
4% | ||
4% | ||
4% |
"Thank you for stopping by the showroom and the kind words, [Member Name Removed]. It was a pleasure talking with you. I'm hopefully we can do lots of business in the future!"
"Thank you for stopping by, [Member Name Removed] , and bringing your developer client. It was great working with you both. Looking forward to future projects together!"
"Thank you [Member Name Removed]. It was a pleasure speaking with you!"
"we contacted Mrs [Member Name Removed]. that the delivery service damaged her drive [Member Information Removed]. she had the delivery services company's name and phone number to resolve. This was a company that Mrs [Member Name Removed] hired to deliver her tile. she insisted that it was our hand truck that did the damage ,but it was actually the delivery service because they have a electric hand truck which was not designed to go up drive ways , but more to be in a flat surface like in a warehouse..Our hand truck has air filled tires and has nothing metal dragging at the bottom of it. unfortunately, the customer was not home at time of the delivery and we arrived after the tile was delivered. All we did was hand truck our setting materials safely to her car port, as we do all of our jobs.. we have never been accused by any other customer, because our hand truck does cause damage.. sincerely, Philip"
"Hi [Member Name Removed], we would like to thank you for your business and it was great dealing with you..if you have any issues with your floor, we will be there for you to resolve.. thanks again.. Philip"
"Customer ordered a flooring that was a non stock item and it was a special order. After we ordered her product, we were notified that her molding were on back order and they ship what they had on hand. Customers material is here in our warehouse and ready for pickup , except her two moldings, in which she was notified of the back order and she agreed to wait on the missing moldings. customer decides after her flooring has arrived to cancel the special order. A special order, is a special order. Customer did not want to talk about a resolution and started yelling and storm out of the store. on the next business day, I took it upon my self to reach out to the distributor and due to our good relationship, they are willing to take back the order and give the customer a full refund..the lesson to all of this is not to loose your cool and communication is priceless..."
"ON 3/11/2016 CUSTOMER GAVE US AND A+ REVIEW (PLEASE SCROLL DOWN TO VIEW PRIOR REVIEW) CUSTOMER IS UPSET THAT WE HAD HIM SIGN A WAIVER DUE TO THE ABNORMAL PRIOR INSTALL FROM ANOTHER COMPANY.. CUSTOMERS EXISTING TILE THAT WAS TO BE REMOVED , WAS INSTALLED BY ANOTHER COMPANY. THE OTHER COMPANY USED CEMENT INSTEAD OF THINSET WHICH IS THE CORRECT SETTING MATERIAL. WE TRIED OUR BEST TO REMOVE THE TILE AND WE DID NOTIFY THE CUSTOMER THAT THERE WILL BE TILES THAT MAY CRACK DUE TO THE CEMENT AND THAT THERE MAY BE UN FORESEEN ISSUES THAT MAY ARISE DUE TO THE CEMENT . CUSTOMER SIGNED OUR WAIVER AND ASKED US TO PROCEED. UNFORTUNATELY, THE ISSUES AROSE AND CUSTOMER WAS UPSET THAT THE TILE WAS NOT LOOSENING FROM THE CONCRETE SLAB DUE TO THE PRIOR COMPANY USING CEMENT AS A SETTING MATERIAL.."
"Unfortunately, As we are growing, we must hire and train new staff. The tile work performed by Floors To Go came out perfect and correct , as all our jobs. Our baseboard and trim employee error'd on Mr. [Member Name Removed]'s job. We at Floors To Go have offered Mr. [Member Name Removed] several ways to resolve this, including a full refund for that scope of work. He had his painter fix and paint the baseboards, we also offered to pay for the service of the painter and he refused. So we offered a full refund for the baseboard service,we also offered to pay his painter. In the service industry there is always a possibility of error, we are all human,but when a company stands up and is willing to correct , pay, or fix the issue and the customer does not want either options, then we as a good faith-ed company have done all we could do to resolve the matter to make our customer happy.. this is our first unwarranted light neg. review out of 43 A+ reviews. We have hired another team to replace, the team that error'd. Sincerely, Managment"
"Thank you for selecting us. It was a pleasure to serve you and we hope you enjoy your floors.... please give us a call if you need anything else... Management"
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
Sunday: | Closed |
Monday: | 10:00 AM - 5:30 PM |
Tuesday: | 10:00 AM - 5:30 PM |
Wednesday: | 10:00 AM - 5:30 PM |
Thursday: | 10:00 AM - 5:30 PM |
Friday: | 10:00 AM - 5:30 PM |
Saturday: | 10:00 AM - 4:00 PM |