American Bath and Shower Corp.

"We've reached out to you on daily basis to address your concerns and all attempts have been ignored aside of a few text that you sent to our designer. At completion of your project you stated that you didn't like the white trim around your window which is what you requested and informed our designer that now you're unsure of the color you chose. All of our products come from our reputable factory that's over 100 years old and all of our products are UL certified and approved which exceeds the plumbing and building codes and requirements. To clarify our first technician that was assigned to you has resigned after over 2 years of employment with our company and was not terminated as you stated. Unfortunately after this experience he didn't feel comfortable continuing due to the language pressure that was on him. Being from a Latin country he goes to English classes on weekends to learn but regardless he was a hard working and pleasant individual. All our employees have to pass a background check, driver license record check and drug test. Unfortunately finding a perfect English speaking, competent employee that will pass the above mentioned and our training program is very rare and hard to find. We've communicated with you all along your project and our production team is here to help and answer any of your concerns. We completed your project as per your contract which you've signed for so we encourage that you return our calls at 1-800-832-2227"

"We've reached out to you on daily basis to address your concerns and all attempts have been ignored aside of a few text that you sent to our designer. At completion of your project you stated that you didn't like the white trim around your window which is what you requested and informed our designer that now you're unsure of the color you chose. All of our products come from our reputable factory that's over 100 years old and all of our products are UL certified and approved which exceeds the plumbing and building codes and requirements. To clarify our first technician that was assigned to you has resigned after over 2 years of employment with our company and was not terminated as you stated. Unfortunately after this experience he didn't feel comfortable continuing due to the language pressure that was on him. Being from a Latin country he goes to English classes on weekends to learn but regardless he was a hard working and pleasant individual. All our employees have to pass a background check, driver license record check and drug test. Unfortunately finding a perfect English speaking, competent employee that will pass the above mentioned and our training program is very rare and hard to find. We've communicated with you all along your project and our production team is here to help and answer any of your concerns. We completed your project as per your contract which you've signed for so we encourage that you return our calls at 1-800-832-2227"

"Thank you so much for your kind words! We strive to keep all of our customers up to date with the latest progress of their permit status. We are so very happy that you have had a positive experience with American Bath and Shower. We look forward to completing your special project."

"Thank you allowing us to address your concerns. The city that controls the permit process has their own process that must be followed. sometimes it takes longer than expected, we try to keep all our valued customers up to date with the current status of their permits. The city in your case had many delays which were completely out of our control. Please see comment above!"

"Thank you so much for your review! All our installers love to hear from all of our valued customers! To see your name as an installer on a job well done is extremely rewarding and a sign of the pride all of our installers take with every special project we are entrusted with!"

"It's always great to hear the comments of all our customers! It really shows how at American Bath and Shower the Difference is Clear! you can see the pride that goes into the workmanship of each and every one of our loyal employee's. This is the core of what makes ABAS Great!"

"Thank you for your comments. We strive to make sure we are always looking for ways to improve our customer service and all our customer experiences. We are not perfect but we are sincerely looking to improve the overall customer experience and will always be here to back your special project."

"Thank you for your honest review. We will always strive to become better in all aspects of our customers experience! We will continue to improve in providing the very best of customer service and value to all our customers special projects."

"Thank you for your feedback! Our installers love seeing their names being recognized for the hard work and pride they take in a job well done. Comments and reviews like these help encourage and motivate them to work on every special project they have the opportunity to work on!"

"Thank you for taking the time to write such a glowing review. Both your designer and the installer that got to work with you on your special project take such pride in their work that this is the outcome we strive for! Thank you so much!"

"Thanks for the kind comments All of our designers and installers are dedicated employees and we are very proud to have them on a daily basis out performing there task to the very best of their abilities to provide this level of customer experience. Please don't hesitate to offer us any comments that would help us to provide the best customer experience possible!"

"Thank you for your honest review. Please don't hesitate to let us know what we could do to have made your customer experience with us better1 we are always looking for ways to improve our customer overall satisfaction. Your comments are always welcomed."

"Thank you for your review. Please let us know what we can do to improve your overall customer experience with ABAS. Its your comments that will help us to provide the very best customer service possible!"

"Thank you for your kind comments. We are always looking for ways to improve our customers experience with us1 If you have any comments that would assist us in improving our customer experience please feel free to reach back out to us!"

"Thanks for the Great review! Keep them coming!"

"Thank you so much for your kind comments. From design to install we continue to strive to provide the very best customer service. We love to complete all of our customers special projects. American Bath and Shower Simply the Best! It's nice to see that things that don't always go as planned but in the end we will always make sure we do our very best to provide you with the best experience possible."

"We are very happy to hear that you love your new American Bath and Shower bathroom, Maria. Thank you for taking the time to share your positive experience with us! Our staff will definitely be excited to read what you wrote."

"Thank you so much for sharing your experience with us, Mark! We are happy that American Bath and Shower made such a difference. Customers like you make our job a pleasure."

"We are very sorry that you feel this way and our contracts includes parts, labor, shop supplies and taxes which are directed from our factory so unfortunately items are not separated. Also, when we presented our product to which you signed an agreement, we clearly explain that there will be a 4-to-8-week turnaround period that is indicated on the front of your contract until we receive the materials and schedule your installation to which we have fulfilled. Our product carries a factory Lifetime Warranty by American Standard that also was explained and is indicated on your contract which gives our customers peace of mind Patrick felt that you were unhappy with our product and had gotten the approval to give you a full reimbursement if you wish to go with someone else with the removal of your custom shower floor but unfortunately, we cannot give you half of your money back in order to satisfy this review We also welcome that you to contact our customer service at 1-800-832-2227 who can also discuss if any other options are available in order to fully satisfy you"

"We are overjoyed to hear that American Bath and Shower exceeded your expectations and provided a 10-star experience, Stacey! Thank you for your business and your kind review."

"Mr. Obermyer has signed an agreement with us on February 16th, 2022 and all product was received and in our warehouse on March 4th, 2022 and since then we have been trying to get the customer to sign his permit applications which he refuses to do and had informed us back in mid of March that he will pull his own permits with the city as he states having his own contacts Unfortunately as explained we cannot proceed without the 2 permits required and we even offered that our permit processor go and meet in directly at his home in order to eliminate any further delays which he refuses to do. Our customer service dept. Have been leaving him messages twice a week since the beginning of April to rectify this situation in order to get this project completed and all email correspondences, letters sent to him directly and phone messages have all been ignored which we document and log every attempt through our recorded call center. We invite Mr Orbermyer to call us directly at 1-800-832-2227 so we can proceed and complete his project"