Air Around the Clock A/C & Appliance Service
About us
Additional DBA - Around the Clock A/C Service, INC, ATC & Air Around the Clock. Additional phone - (954) 742-5544. Additional contact name - Mike Lang. Additional email - [email protected]. Financing available.
Business highlights
Services we offer
Residential & commercial A/C sales & installations, appliance repairs, duct cleaning, residential & commercial maintenance agreement.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 8% | ||
| 3% | ||
| 4% | ||
| 9% |
The techs that arrived during installation were very professional and speedy. They confirmed that no additional construction was needed, and agreed that trying to redo the ducts was more risky than it was worth. They finished the job in a few hours, and the units worked perfectly.
A couple of months later, I was having trouble with one unit not shutting down and a tech came out to replace a circuit board. Again, he was prompt, professional, and did the job at no charge.
Everyone from this company was very professional and I was very pleased with how quickly they responded to my request to contact me early in the morning.
Finally I asked around the condo for companies that have been used here and then I checked them against angies list and went with another company.
I just called to confirm my appointment (it's there), supervisor is "still busy" which makes me think I'm never getting that call.
Folks that answer the phones there always make it sound like you're bothering them. Not friendly, not welcoming. Maybe they're upset because customers are upset, but every time I call, it seems like I'm bothering them.
I'll keep them around until the end of my service plan but I'm changing "Would you use this company again" to a "NO."
I'd used ATC for years before and had never really had a problem - when I was paying them to come out for the call. They were supposed to come out yesterday to do an annual cleaning and tune-up on the unit that I had installed in 2010. I received a call at 7:50 AM saying they were cancelling the appointment. My wife made that appointment weeks ago as she knew she would be home this week. To make this clear, this appointment was made weeks in advance so neither she nor I would have to miss work. Further, the general maintenance calls are only scheduled on certain days/at certain times so getting an appointment can take weeks. The voicemail I received said "we have to cancel your appointment because we're overbooked with people that have no AC at all."
Now, I've been in that position and it sucks, but I had a standing appointment weeks in advance. Further, ATC already has my money, so they dumped me for a call that would make them money (a revenue call). I understand that to a certain extent, but when I complained, the best they could do was schedule me for a Saturday 2 weeks away. Oh - and they couldn't give me a time. They said they'd call me first thing Saturday morning to give me a 2-3 hour window but they'd request the morning. So, now instead of my scheduled appointment, I get to receive a phone call at 730 AM on the only day I get tp sleep in. Then, with any luck I'll be early on the list so I can get on with my day. I guess I won't bother making plans for that Saturday. Maybe I should just schedule for a day where I'll be home anyway... Oh wait - I ALREADY DID.
Oh - I almost forgot why I decided to write this review! I asked to speak to a supervisor (if for nothing else, to make my complaint to someone further up the chain) and was told that s/he was busy and would call me back shortly and it would be within the hour. That was yesterday, 26 hours ago. Still no call. Sure, they probably don't want to hear me complain, but the fact that I have something to complain about at all is their own fault.
Overall, their service has been great in the past and their techs seem to be pretty knowledgable and personable. Will I use them again? Maybe, but there's no "Maybe" selection on Angie's List!
ATC scheduled the appointment between 12-3 today. Repairman showed up at 12:40 or so. Had the issue diagnosed in 20 minutes, gave me the cost and then fixed it in 10 minutes. Pleasant experience (as good as it could be on a Sunday).Would use them again.
My husband didn't like his tone of voice or attitude and asked him to leave our property. When I called to speak to a supervisor all I got were excuses for the poor behavior. I explained I was a 12 year loyal customer who they were now going to lose to a competitor and he couldn't have cared less. I would never do business with them again. They are a horrible company with poorly trained, rude employees.
"I’m truly sorry the member is distressed by our company policy, but our policy of hours being Monday through Friday 8:00 am to 5:00 pm and Saturday till noon is our regular working schedule. Emergency service is available for after hour service, but at an emergency charge. This is not a recently created schedule; rather this policy has been in effect for years. After hours service has an extensive cost factor to us and we cannot go out for free. The member called our office at 11:00 pm and received our answering service and was advised she would get a call back in the morning. We do not send techs out at that late hour as their wellbeing is a priority. An air conditioner can always be shut off to stop the leaking until service is provided. End result, we showed up promptly the next day for a “no charge” appointment. As for the float switch I wish to express that we not a manufacturer, therefore, we do not make the parts, we merely install them. A float switch is a precautionary device to aide in the possibility of a leak or flood. This part does not guarantee the system not to leak or flood and does at times malfunction and/or requires adjustments. The system was leaking because the member's existing drain line backed up. Six months after the a/c installation her drain line needed to be blown out. We performed this service and at the same time adjusted the float switch. The a/c install date was December 22, 2010. The City of Coconut Creek performed their formal inspection and the job passed 100% in full on February 15, 2011. The leaking occurred on June 17, 2011. Only (1) visit needed since date of install and we took care of the problem. Again, we are sorry the member is not happy, but I must say we have upheld our obligations with her a/c installation contract. Respectfully Eric Pereira, President"
"I always find it amazing how many customers hear what they want to or forget the actual conversation or events that truly take place. July 5, 2001 customer called with no cool from her existing a/c system. Our tech found a freon leak in the evaporator coil. With this particular brand of a/c and the availability by the distributor there was an approximate 3 week wait for a new evaporator coil. We added freon for temporary cooling with the hope it would hold for a while but of course no sure way to determine how long the freon would hold. There was a substantial leak that could not be repaired and it was inevitable the freon would leak out. July 14, 2011 the freon leaked out and we recharged it again at a cost of $95.00. The service ticket clearly stated “no idea how long the charge will hold” . the member agreed, signed the work order and paid the $95.00. July 19, 2011 the freon leaked out again and once more we recharged the system and she paid $95.00 for this charge. July 29, 2011 the new evaporator coil finally arrived and was installed. Point of interest, we did not create her freon leak. It was too severe to repair therefore, the coil needed to be replaced. Another point, we do not manufacture the equipment, hence we do not have any control on the factories and/or distributors. Another point, this all took place during the peak summer month of July where the a/c system runs a lot more than out of seasonal months. The system runs longer and harder and the freon kept leaking out. Whose fault is that, certainly not mine. We came out every time she called us and kept adding freon (all with her permission) to give her some cooling during a hot summer month. What makes her think we would keep sending out a tech and keep filling with freon at no charge. The member was upset for the added expense of the freon but once again, she wanted cool air in the summer, she authorized the freon charges, signed the work orders and paid. The member was fully aware the freon would leak out, but none of us could predict how long it would hold. We were the good guys back then as we kept her cool and now she is complaining about the extra charges for the 2 extra freon fill ups. In my opinion that takes a lot of gall. Our world does not evolve around people having their cake and eat it too and it appears the member is trying just that. Thank you, Eric, President"
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