Air Around the Clock A/C & Appliance Service

From the time that Tiffany answered the phone to Waldo V. came out and checked out our AC the customer service was
perfect. After Waldo showed up early for my scheduled appointment, I showed him my coupon for $19.95 service call (which is why I called them) you can find this 19.95 coupon all over the Internet or just call them and say that you saw it and can't find it I'm sure they will help you get one. Waldo was in and out of my house within 30 mins. The work that needed to be done was all covered by the Rheem warranty.

Their price is lower than others and have excellent service. We have a service contract with them where come out spring and fall. They have repaired the units when needed and do the standard checks and inspections. I really enjoy the work they do and them as a company. They are just excellent and their technicians are very thorough. If you do need a repairs, the service contract gets you 10% off of the repairs

My A/C went out about 4 years ago and I had a service contract with these guys. They told me I needed to replace my entire system to be in compliance with the new regs. Gave me a quote that was way out of my budget. When I declined, they told me I might be able to get by for a few more years by just replacing the outdoor unit now, and then the air handler later. At the time, I had a Trane unit, and wanted to stay with the same brand. They told me that Trane was no longer being made, and that I could get an American Standard, which was a similar product. Probably because they sell American Standard units & not Tranes. Of course, now I know Trane is still in business and I was lied to , in order to make a sale. Now I feel trapped with this company because if I ever need warranty repair I will have to use them. Sadly, I was not a member of Angie's List back then. Today I would know better than to fall for this sales tactic.

Called ahead to tell what time they would be at our house. Showed up on time. friendly, professional
We had a coupon from a coupon mailer for $19.95 a/c inspection. I was kind of skeptical. I was
sure they would come out and find half a dozen things wrong, but the inspection was perfect. There
were no additional charges. They had installed our unit about 5 years ago-I was very pleased with them at that time.

I actually got financing on the unit for 12 months interest free. They are very good with respect to questions about the installation. I was concerned it was not properly installed at one point in time. I had them come out and they were very responsive. They very much seem to be holding to the warranty they are offering. They are very responsive in being on time with appointments. I have been very satisfied with their work.

What we appreciate is that they send the same technician out. All the technicians are very courteous, well trained and knowledgeable. They usually give us a 2-hr. window and if they're running late the office there will let us know. If they come out during normal business hours then there's no charge for the service trip because we're under an annual service contract with them. Their price are very reasonable and we get a 20% discount on parts. We have recommended their service many times.

Very pleased. Showed up when expected, got an early appointment that assured the system got replaced quickly. When the repairers came in, they worked professionally and efficiently.

They are a good air-conditioner person. They also take care of appliances if you need and they are very good. I have a yearly contract with them. I have four air-conditioners, so it really depends on how many air you have, and it also depends on the problem you have. It's a very big questions. I think the last time they came it was $300. They had to change something in my air-conditioner and I don't really know what. I've used them for 20 years. They give good service and they are reliable. They are a pretty big company. When I had to change my air-conditioner they gave me a pretty good quote on a new one. Everybody else is so-so. You know what happens is that you get used to people and they are not the best, but it's hard to change because you can't find anyone who is better and that is what happens.

Air Around the Clock A/C and Appliance Service are awesome. I've used them for years. They're really fantastic. They're very responsive and professional. Their prices are good. I've never had a problem with them.

Very good. No problems. I think it was general pricing.

We did not spend anything because it was an updated thing. It is done twice a year. We have a yearly contract with them. We are always satisfied with the work they do. We had them for years, and I think they are the best. Our air conditioner broke last year right before Christmas, and they came out that day I called them. The next day they replaced our air conditioner. I would not use anybody else. They fix what they fix, and it works out fine.

The service turned out very well. They cover labor for a year. The compressor is covered for ten years and they have a ten year limited warranty on manufacturer parts.

First off, the name of the business is somewhat misleading. We purchased our air conditioning unit, as described above, a Rheem, in July 2009. We also have paid these guys for a maintenance agreement.

If you break down on a weekend or a holiday, they charge a premium. And of course, every time this lemon has broken down, it's on a weekend, or just before a holiday. So even with a maintenance agreement, their service is only "Around The Clock" if you don't mind paying a premium above and beyond. Any service will do that.

So this last time, the system stopped working on a Sunday morning. I called that day during the afternoon, so that they'd put me on the schedule first thing Monday morning. No go. But they did come out during the afternoon on Monday. This was, BTW, in the middle of a heat wave. Temperature exceeded 90 degrees in here.

Guy came out, shone a flashlight behind the air handler and said it was frozen up. It would need several hours to thaw. But he'd be out the next day. Fabulous. One more night in suffocating heat. The person answering the phone couldn't have told me to shut it down in preparation??

The next day, the tech said the coil was shot. I was incredulous. This is the 3rd coil this lemon of a system has eaten. Almost one a year. He did install freon to get me through the next 2 days it would take to order the new coil.

This time, I didn't bother to complain to the supervisor, who the last two times essentially blew me off. He was not accommodating in the least, treated me like I was something on the bottom of his shoe. He was polite, but very cold and unsympathetic.Told me both times there was nothing he could do. "It happens," was his mantra. "Coils can be defective." Really?? That's your explanation? 3 times in 4 years?? They are warranted for 1 year, but not the labor. You're on your own for that.

He said I'd have to take up any further complaints with Rheem. End of discussion. He would not stand by his product, leaving the customer to have to slug it out with the manufacturer. Seems if the coils are defective repeatedly, and are made by Rheem, common sense would dictate that they should stop handling Rheem products, right? No way. 4 years later, they're still selling and installing Rheem's systems and parts.

He was quick to tell me how lucky I was that AATC was comping the actual coil. All I owed was a mere $295 for labor. Each time. I'm supposed to be grateful for the cost and inconvenience. Not the way to gain customers. And not the way to keep them, either.


Update: Just got a response to a complaint I lodged with the BBB regarding this matter. Eric Pereira, the owner, "responded" with the same tired lines that I've always received in response, that I "need to understand" that they did not manufacture the system, so they carry no responsibility for its defects. How nice. He gets to just wash his hands, because he didn't manufacture the merchandise. I pointed out that in this country, the instances are quite rare where the point of sale is also the point of manufacture. Yet, almost every business you can name stands behind its product and will replace a seriously flawed item. Not at this place. They collected the money (plus hefty fees when you do have a breakdown, plus yearly monies for a maintenance fee) and that's the end of their accountability.


He enumerated all the various calls they made "for free," going so far as to name an unbelievably petty one when our system was whistling (because their tech had cleaned the system and failed to put things back properly) but neglected to mention we have paid them every year for a maintenance agreement, and that was covered under the agreement (plus, the reason that visit happened was their fault.) That little fact was conveniently omitted in his non-response. He also reiterated the position that they comped the parts each time (big deal. They sent them back to the manufacturer for reimbursement, so there's no "comping" involved) and I should be very grateful to have only been charged $295 for labor.


Interesting and significant footnote to that last $295 charge... When I spoke to Rheem about this several weeks ago, they said that AATC billed them and had received payment of the $295 for the labor charge. That money, according to Glenn Wilson at Rheem should have been forwarded on to me, since I had already paid them for the labor. To date, no one from AATC has either contacted me about those funds or returned it to me. So they got paid twice for the labor. So for Mr. Pereira to scold me about how ungrateful I am for how much they've done for me is more than disingenuous.


Bottom line, they're OK for routine service, but if they sell you an expensive system and it then has major breakdowns several times, too bad. You don't know it, but in buying there, you've assumed a very high-stakes gamble. This is a cautionary tale. Be advised that in the purview of AATC; they bear no responsibility for the systems they sell and install (they did, after all, not manufacture it,) and will have no problem telling you and the BBB quite bloodlessly that you're on your own. Caveat emptor.

I was very happy with them. They were very efficient and very helpful. They passed two inspections with flying colors. I would highly recommend them.

Air Around the Clock A/C and Appliance Service were very reliable. I originally bought my air conditioning from them last summer. Their price was reasonable. I got several estimates. They did exactly what they said they were going to do. They were very neat, in the way that they did it. I was very satisfied with their work. In fact, they had to re-do what the last air conditioner people had done, in terms of the closet that it was kept in was a disaster before. The walls cut into and everything. Air Around the clock fixed up everything.

They came in less than somebody else, when they said they were gonna be here, they were. The technicians came in yesterday, they're very nice gentlemen, cleaned up after themselves.

They have done a good job for me. I have renewed for three years for their service.

They did excellent work and were very professional. I would highly recommend this company!

Once they come out, it is handled quickly and I don't have to call them a second time. They are a 24 hour service and they do answer the phone late at night. I have never had a bad experience with them and always have been satisfied.

They showed up about 10 minutes late, ok not a big deal. They looked at the air handler and immediately started suggesting replacing the unit as it was 10 years old. I told them that I just purchased house and that was not on the top of the list of things to get done and I just wanted to repair AC. They went and looked at the compressor and said the fan was blown and it would cost over $700 to fix it. I told them I didnt want them to fix it. They took all their tools and left. It wasnt until later I went out and noticed that they left the compressor all open and just walked away without any resolution except to replace system. I called their supervisor and also got no resolution to what these guys had done. I am still unhappy with their customer service!!!

Very pleased with estimate. Got a few estimates from local companies and they by far were the best priced. They came on a sat. On time and worked through with an hour lunch in between. Took them like 10 hours to remove old unit and install new one. Finally we got a new a/c that works great to replace our 17 yr old unit. Also the techs removed all the old materials and cleaned up mess well when they were done. I highly recommend them for a/c installation.

thier follow up with inspections was not professional at all.

NIGHTMARE3076

I have not yet decided what company to use but my experience with this company was very positive. They came out on short notice and arrived on time; as expected. The technician seemed to be very knowledgeable and honest but they were a little expensive.

The installation crew was awesome. I felt they were reasonably priced. They also finance everything so there was no money out of pocket for me. I purchased a service contract with the company. The AC unit did stop working on a Sunday, however, within two hours a serviceman from this company arrived and fixed the issue. I was very impressed. I recommend this company to others.