1-800-FLOWERS COM INC

Still have to find flowers for my neice.

Viewed various choices of floral arrangements online; found one I liked, took down its order number, then placed the order by phone. The Customer Rep. was very courteous, helpful, and effecient. My daughter called to tell me the arrangement that arrived was beautiful, and right on time. I have done business several times before with Flowers.com and have been pleased with their service. They deliverd nice flowers to the correct addresses, on the requested dates, billed me correctly, and always were helpful and friendly. This is important to me, and why I will be a return customer.

They are good at getting back to you but that's where their support/service ends. I contacted this company about 1 month ago via email to inquire why I had not received a coupon that this company was supposed to issue to me. My email inquiry was returned with a response to call their 800 number to resolve the issue. I called the 800 number and the woman that I spoke with didn't really know what I was talking about and ended up closing our conversation by saying that I should be receiving the coupon in the next couple of weeks. No such luck. I've since contacted this company via email on over 5 different occasions and they have given me the run around or tried to pawn the problem off on another company. They do not take ownership of the problem, rather hope that you'll get frustrated in the process and give up. I've yet to order flowers from this company, but after this experience have no reason to. The quality of their flowers could be fine, but the issue of how they treat their customers (and potential customers) is not good.