Family owned business with over 10 years experience.Our services provide repairs on all home major appliances: Refrigerators Ranges Dishwashers Microwaves Washers Dryers We also work on most major brands like: Whirlpool/ Maytag Frigidaire General Electric Kenmore L-G Samsung Bosch Viking MIELE ... and more Service calls Charges Hillsborough / Polk County areas $60 Pinellas / Pasco $60
To begin with Omar was trying to troubleshoot any mishaps over the phone beforehand . I found that to be so unusual as everyone is always out for a dollar. He is very respectful, kind and even helped me move the washer forward so I could clean the area. My washing machine is running like new. Haven’t had any issues and have recommended him to my family and friends. If you want someone in your house repairing any appliance and not feeling like you’re going to be ripped off call Omar. He’s your man. Thank you, Omar!
Description of Work: The washing machine wasn’t draining the water as it should.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Pamela C.
02/2023
1.0
small appliance repair
+ -1 more
I would give the a -10 if I could. Called on a Friday in the morning to see if they could come look at my dryer. It was not heating. Omar stated that he would be able to come at 6pm. Didn't show up until 7pm. Was there for 1/2 hour and replaced 2 small parts and charged me $248 and sent me a text that said "3 month warranty for parts and labor. Thank you and have a blessed day". The dryer worked for part of a load and then stopped heating. Contacted Omar several times and he did not show up. Requested a written copy of the receipt for the repair and he will not provide one. Reported him to the BBB.
Description of Work: Dryer was not heating.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$248
Martha U.
10/2022
5.0
appliance repair
+ -1 more
Highly recommended, very professional, great prices, great job 👏. Thank you so much Omar.
Description of Work: Samsung gas stove
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda L.
09/2021
5.0
appliance repair
+ -1 more
Excellent, the service provider was professional and he was on time
Description of Work: He repaired your washer
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert D.
04/2021
1.0
appliance repair
+ -1 more
Not very well. Refrigerator was leaking water when he left and the next day every time we requested water from the refrigerator the water leaked out of the bottom of the refrigerator. I called Mr Guerra 3 days in a row before I could speak to him. He said he would be out the next day. That was a week ago. He still has not called me. This was the worst experience I have had with an Angie’s List contractor. I am very disappointed with Guerra Services and disappointed with Angie’s List as well for listing Guerra Services as a preferred vendor. I would not recommend this appliance repair service to anyone
Description of Work: Repair refrigerator water dispensing system
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$160
Response from Guerra Services
Client contacted me to inspect 4 appliances. I told client that there was a fee of $60.00 per appliance to get inspected. Client agreed on price prior to visit. I asked client what was wrong with the refrigerator, client stated that it was leaking from the back. I stated to client that the line needed to be replace or she could opt to put a shark bite. Client decided shark bite was the better option. Client never stated that there was any issues with the freezer door. I never inspected freezer door. The total for the inspection was $240. Client stated that was too much for her to pay so I reduced the cost to $120. I spent 2 and a half hours there. I didn't charge client accordingly and gave her a 50% discount. I don't feel there is anything else I can do for this client.
Scott L.
01/2021
5.0
appliance repair
+ -1 more
Service was helpful and professional.
Description of Work: Fix on/off valve for gas ovem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Janet G.
01/2021
5.0
appliance repair
+ -1 more
Omar’s was very kind and I believe it went well. My gas dryer is brand new therefore so far the conversion from natural to propane is working.
Description of Work: Change natural gas to propane gas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
James H.
12/2020
3.0
small appliance repair
+ -1 more
He repaired 3 leaks on my washer. I had to go find a spring clip since he did not have any parts with him. I finished putting the washer back together. The washer is still leaking. I'm not going to waste any more time or energy fixing this Samsung washer.
Description of Work: Washer was leaking.
Rating Category
Rating out of 5
Roberto L.
12/2020
5.0
appliance repair
+ -1 more
Mr. Guerra was able to come on the same day. He was extremely professional. He fixed my dryer. The door sensor was broken, and he had a spare in his van. In less than 20 minutes my dryer was up and working again. Thank you so much. I will be recommending it to all my friends.
Description of Work: Dryer was not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Sharon C.
11/2020
5.0
appliance repair
+ -1 more
Great service, timely. Innovatine with a solution. Courteous.
Description of Work: Drain Pump in washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Regina W.
11/2020
5.0
appliance repair
+ -1 more
This is the first time I had to hire an appliance repair person, since my refrigerator was no longer under a service contract. I quickly realized that the bottom line for me was going to be trust, so I downloaded the Angie's List app (I know that they use reputable companies), which gave me 3 choices, and said that one would contact me soon. Omar called me within 15 minutes after that, and was at my house within 30 minutes after that (despite it already being dark outside). He quickly diagnosed the problem, and then used a steam machine to eliminated the huge ball of ice that was hidden behind the panel in the freezer. He returned the next day with the needed parts (one had to be ordered, preventing him from fixing it that night) and got us up and running! Omar proved to be trustworthy, as well as skilled and knowledgeable in his field. I am so happy to have a trusted person to call if I have problems in the future, or to recommend to my family and friends.
Description of Work: My refrigerator quit working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
normand S.
10/2020
5.0
appliance repair
+ -1 more
Super he thawed out the drainage plug and installed in less than an hour .I would highly recommend Omar to any one that needs to replace or fix any and all appliances.Norm st clair
Description of Work: drainage hose in freezer plug,and install new microwave
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
joan A.
10/2020
5.0
appliance repair
+ -1 more
Great job. Came out after 6 O'clock on Saturday.
Description of Work: refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Donna S.
10/2020
2.0
appliance repair
+ -1 more
Paid twice. Still not fixed. Would not come back and make it right. Waste of a lot of money
Description of Work: Refrigerator Repair
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
William D.
10/2020
4.0
appliance repair
+ -1 more
They are very fast and responsive for a project for a business. They were professional and did the job well, and even gave us a discount.
Description of Work: Repair fridge.
Rating Category
Rating out of 5
Yes, I recommend this pro
Karen B.
09/2020
5.0
appliance repair
+ -1 more
Great!! Omar was so nice! Got right to work, figured out the problem quick & fixed it! Would definitely recommend him!!
Description of Work: washer was fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
frank S.
09/2020
5.0
appliance repair
+ -1 more
Omar quickly determined what needed to be done. He didnt have the part with him but was able to get it within two days and installed the thermostat today. Excellent service and will use Omar again and would highly recommend Guerra Services
Description of Work: replaced refrigerator/freezer thermostat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Guerra Services
thank you [Member Name Removed],glad I could help.
Em L.
09/2020
5.0
appliance repair
+ -1 more
Omar is my go-to guy now. My dryer broke today. He came over and fixed immediately. What a great guy and my dryer has never been better. Highly recommend Guerra services. Thank you Angie for introducing us. Wonderful service
Description of Work: Fixed my dryer
Rating Category
Rating out of 5
Yes, I recommend this pro
robin L.
09/2020
3.0
appliance repair
+ -1 more
I received 3 contacts from Angie's List when I searched for qualified technicians to repair my old oven/range. The first two that I called declined meeting with me because they said parts were not available for ranges from the 1970s (range is original to my house which was built in 1978). I had a sense that a part might be found on eBay or a part warehouse and that possibly larger companies just didn't want to be bothered with the part search. I like to support small local family business, when possible. And I hoped that a part might be available, which is why I contacted this provider on the list, who has gotten good reviews. Initially, it was difficult to get through to the technician to describe my need because the person on phone managing technician's schedule had limited understanding of English. We worked it out and I texted her my address. I told her that I was working from home and that I could not be scheduled between 5 and 6 pm due to my work. She scheduled the visit for after 6 pm on Friday. The technician tried to call but I was working over the phone and could not answer the call. He arrived when I was working, so I felt stressed for time and had to keep our exchange brief. He used his phone to photograph the interior of the range and obtain the model and serial number. He recommended that I replace the oven and informed me that it was a 50/50 possibility that a repair would be effective since he would need to remove the oven to see the heating element electrical box. It was clear that he was knowledgeable but also a bit rushed. I asked for the repair price. The diagnostic fee would apply to the repair cost. The repair would not guarantee a usable oven. He said he would call me the next day before noon about the part and getting the work done before my work appointment on Saturday at 5 pm. I agree on the repair cost with an understanding of the outcome risks. He left me his business card and asked that I use the phone number on that card and that I NOT call the Angie's List phone number which is directed to an Angie's List scheduler. He asked if I would be paying check or cash. I paid cash for the diagnostic visit (which I realize is not advised). The next day, Saturday, I spent a couple of hours online searching for the heating element part associated with my model, without any luck. I waited to hear from the technician before noon as he had promised. Shortly after noon, I called and left a polite message asking for an update as to whether he felt he could obtain the part. I called again after 6 pm. I left my phone number both times. I did not hear back from this provider. I started to feel stupid as though I had put too much hope into this and perhaps set myself up for being scammed with the diagnostic fee. After 3 days, I decided this situation was a loss and started to seek help with finding a new range that would fit in my small galley kitchen. After more than a week had passed, I received a call from the technician who said he had the part and could come that evening. I let him know that due to his lack of follow up, I could only assume that he was uninterested in the job and had moved on. He had been paid for the diagnostic visit $60, so I felt no further financial obligation. I had grown suspicious and wondered even if he did in fact have a part, or was simply wanting to create a scenario in which I became the one to cancel the job. I should have listened more closely to the providers who said that my range was not repairable due to unavailable parts. This technician did apologize for not responding as he has promised. Nevertheless, while my interaction was solely diagnostic, I feel I cannot recommend this provider due to his failure to follow up when he promised to call and update me. If he had called and said," I'm still working on trying to get your part", or "the part is unavailable" those would have been acceptable communications. But, no communication is a red flag. Independent of whether he could obtain a vintage part, or not, my trust in this provider was damaged.
Description of Work: Diagnostic visit to assess range lacking a heating element: unsatisfactory follow up
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
3.0
jose S.
09/2020
5.0
appliance repair, small appliance repair
+ 0 more
Mr Guerra did excellent job. I will hire him again. Very professional
Description of Work: Refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve S.
09/2020
5.0
appliance repair
+ -1 more
He had repaired and was done quickly.
Description of Work: Washer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sheri O.
08/2020
5.0
appliance repair
+ -1 more
Excellent. He showed us how to maintain our unit correctly and did the repairs fast. He was friendly and professional. Two thumbs up!
Description of Work: Repair kitchen Aid dish washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$85
Stephanie A.
07/2020
5.0
appliance repair
+ -1 more
It went well. He was very respectful and he wore his mask and the part has a Warranty. I will use them again .
Description of Work: My Dryer was making a loud noise.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lillian M.
07/2020
5.0
appliance repair
+ -1 more
Very proffesional, courteous and proficient. Arrived the same day and on time. Would highly recommend.
Description of Work: Repaired refridgerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Kerri R.
07/2020
5.0
appliance repair
+ -1 more
It was wonderful. He answered my call right away, took 10 minutes to troubleshoot with me and walk me through what I needed to do and actually helped me fix the dryer without charge or even having to come out. They have a great knowledge and willingness to help. He will be the first one I call with any other needs I have. Thank you so much!
Description of Work: Our dryer stopped heating, wasn't sure if it was the sensor or what but he was able to help!
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*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Guerra Services is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Guerra Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Guerra Services does not offer free project estimates.
No, Guerra Services does not offer eco-friendly accreditations.