Frank Wood Plumbing, Inc.

I had a technician out to do an estimate for replacing the water heater. Our water heater is located outside the house with a small building around it (barely larger than the heater itself) to protect it from the elements. I provided detailed instructions for how to access the heater by removing the screws in a panel on one side. The technician admitted he was rushing and didn't want to removed the screws. He ended up snapping this panel in half and leaving my water heater exposed to the elements. I have called repeatedly asking for the damage to be repaired or compensation. The technician admitted fault, apologized, and assured me it would be fixed. 2 weeks later it is still not fixed. The owner didn't even apologize. He never reached out to me. I had to call twice before he even returned my call. I am so disappointed because we have used this company in the past and planned to use them for our plumbing needs in the future, but I will never do business with them again.

Called Frank Wood Plumbing at 8:00 AM and spoke with Jeff concerning water running into my garage. Jeff showed up at 8:30 AM, tore into the garage wall and located the problem. Aaron then showed up with the necessary repair parts and my water was restored and running at 10:30 AM. Can't say enough good things about this service. I highly recommend Frank Wood Plumbing to anyone desiring quality work done in a timely manner.

Really disappointed today because I used them last year and they were great and I love supporting good local business. However, this time I called a week in advance, asked them what times were best for them, and they told me what days they could get me in (keep in mind all I asked for was a quote for the pipes under our mobile home which have to be fixed due to hurricane Michael, it’s the last piece of info we need to send in to insurance so we can actually start fixing things. It’s been over 30 days since the storm and we’re in PCB so the roads are pretty clear now.) Anyways, the day they had available wasn’t the best for me, but I understand they’re busy so I took that day off of work. They told me they couldn’t give me an exact time, but they made me an “appointment” for that day. Well, that day is now tonight, and I made myself available to them from 7am - 8pm when their hours are. No one showed up. I even called at 11am to double check and they said “yep, you’re on the list and someone will be there after lunch around 2pm-3pm.” So, it’s passed their business hours right now and no one showed up or reached out. I’m a contractor who usually makes around $300-$400 on an average day. Not even a phone call to tell me they’re running behind and to reschedule. Nothing. Radio silence. I didn’t even do laundry all day because I didn’t want to be using the pipes so they could see the water pressure. I didn’t go to the store for stuff I needed so I wouldn’t miss them. I didn’t do anything except wait for 13hours for them to show up and NO COMMUNICATION! They said they have my number. I understand delays come up, but please keep me in the loop so I don’t waste 13 hours of my life and $300-$400 of work for something that never comes! Now we’re another week behind on our Michael repairs. I feel like we just got forgotten about because it was just a quote and not an actual job that we would’ve paid them more for. You’d think being only 2 miles from their building would make it easy for them to swing by. If you’re from the company and you’re reading this I’ll take it down if you contact me in a timely manner and try to make it right somehow, if not, I’m just going to go somewhere else. I could understand if I’m asking for same or next day service, but not if I call a week ahead and choose a day that YOU said you could get me in. Extremely disappointed. Maybe in this case going corporate would’ve been better....

unknown

After numerous calls to set an appointment for an estimate for "whole house" drain cleaning, installation of clean outs, some new plumbing, and relocation/installation of a new water heater with no success, I concluded that this plumber didn't want my business, or didn't have the time to give me an estimate and complete the work that I needed done.

We went with another plumbing company and spent more money with them that we would have had we used Frank Wood Plumbing, and we were not satisfied with the results. Frank's price was reasonable, especially after we'd seen the other company's work. The one we used took way too long and charged more than we'd expected. Frank has done our home, as well.