I wake up with pain in my shoulders and back. He is telling me that there is nothing he can do. He has offered to sell me another one at his cost. Now I am stuck with a mattress that they won't do anything about. He said the manufacturer won't reimburse him, so he can't do anything. 9/5/06 I did complain to the BBB and after my second written response Mr. Esposito contacted me personally and we have resolved the issue. (replaced the mattress with another and charged me $100 for freight and $50 for delivery)
Description of Work: I bought a mattress from them. I am very unhappy with them. I've called them regarding the mattress being unsatisfactory. I had a 10 year non-prorated warranty on the mattress. I paid the money for a more expensive product that should have less problems and has a better warranty. I would suspect that if the product is not performing satisfactorily within the warranty period, they should take care of it. If they had told me at the time that the 10 year warranty doesn't do anything for the customer, I wouldn't have bought the mattress in the first place. It's a worthless warranty. The problem is that the mattress gives me backaches. It sinks down and makes my shoulders elevated.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,200
CHERYL K.
11/2005
5.0
mattresses
 + -1 more
TONY WAS VERY KNOWLEDGEABLE ON MATTRESSES AND THE MATTRESS INDUSTRY DIRECTION. HE DID NOT RUSH OUR SELECTION, OFFERING US PROS AND CONS ON ALL THE ONES WE WERE TESTING OUT. HE ALSO MADE US AWARE OF WHAT HE CONSIDERED THE BEST DEALS, RESULTING IN US PAYING MUCH LESS THAN WE EXPECTED TO PAY AND GETTING A GREAT MATTRESS. WE HAVE A NEED TO PURCHASE ANOTHER MATTRESS SOON AND WILL GO BACK TO THIS ESTABLISHMENT. FINALLY, UPON FINDING OUT WE WERE NEW TO THE AREA, HE OFFERED HINTS IN MANY OTHER AREAS TO HELP INTRODUCE US TO THE AREA INCLUDING LETTING US KNOW ABOUT ANGIE'S LIST. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR A MATTRESS.
Description of Work: PURCHASE OF QUEEN SIZE MATTRESS AND BOX SPRING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$587
CAROL F.
04/2005
5.0
mattresses
 + -1 more
GREAT COMPANY TO WORK WITH.
Description of Work: TOOK DOWN THE OLD BED AND MATTRESS, AND ASSEMBLED AND INSTALLED NEW ONE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$526
JANE M.
04/2005
5.0
mattresses
 + -1 more
HE GAVE ME A WONDERFUL DISCOUNT, THEY DELIVERED THE MATTRESSES AND HAULED AWAY THE OLD; AND EVEN ONE OTHER AT NO ADDITIONAL CHARGE. THEY WORKED THEIR DELIVERY SCHEDULE AROUND MY TIME WHICH IS RARE THESE DAYS. HE WAS POLITE AND COURTEOUS. I WOULD HIGHLY RECOMMEND THEM, I CAN NOT RATE HIM HIGHLY ENOUGH. HE IS VERY PROFESSIONAL, AND FRIENDLY. I HAVE SENT FRIENDS TO HIM, AND THEY ARE VERY HAPPY ALSO.
Description of Work: I BOUGHT A KING AND A QUEEN MATTRESS FROM HIM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
HEATHER F.
01/2005
5.0
mattresses
 + -1 more
unknown
Description of Work: I WAS LOOKING FOR A MATTRESS AND TONY (OWNER) WENT OUT OF HIS WAY TO TRY AND FIND ME A MATTRESS. UNFORTUNATELY, EVEN WITH HIS HARD WORK HE JUST DID NOT HAVE A MATTRESS FOR ME. I HAVE A MEDICAL CONDITION WITH NERVE DAMAGE. IWOULD RECOMMEND HIS STORE TO EVERYONE. I WILL GO BACK IN THE FUTURE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LOIS A.
08/2004
5.0
mattresses
 + -1 more
unknown
Description of Work: DELIVERED MATTRESS, SETUP, REMOVED OLD MATTRESS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Scott L.
11/2003
5.0
furniture sales
 + -1 more
unknown
Description of Work: They were very professional. We didnt feel like we were under high pressure sales. The prices were reasonable. We are still looking but I thought that the customer service was great!
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Scott L.
10/2003
5.0
mattresses
 + -1 more
unknown
Description of Work: We looked in there for a mattress. They were very professional. We didnt feel like we were under high pressure sales. The prices were reasonable. We are still looking but I thought that the customer service was great!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mattresses,
Furniture - Sales
FAQ
PALM HARBOR MATTRESS AVE is currently rated 4.6 overall out of 5.
Monday: 10:00 AM - 10:00 AM
Tuesday: 10:00 AM - 10:00 AM
Wednesday: 10:00 AM - 10:00 AM
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Saturday: 10:00 AM - 6:00 AM
PALM HARBOR MATTRESS AVE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa