Capitol Carpet & Tile - Palm Beach Gardens

The overall experience was very good. I started the project in late December of 2017 and the install was completed on January 9th, 2018. Installers were prompt and quick during install. Would use their services again as needed.

Excellant.

Pros: The store employees and experience was excellent during order and scheduling. The finished product is awesome. All defects/errors in installation were corrected to our satisfaction after about 3 rounds of work. Cons: Despite being assured by store staff that all installers were company employees, the installers told us they were contractors. There was a complete lack of professionalism in respecting our home by the installers. We were told to prepare the lower level of our home as if a road was being built through. We covered all cabinetry and furniture with plastic wrap and double tented off the upstairs. We have no problem with the dust created and left on surfaces, etc. However, the interior doors were filthy with dark-grout colored hand prints and do not come off even with Mr Clean Eraser, must be repainted. Woodwork is scratched and/or stained with the dark-colored grout throughout and must be repainted as well. Also, they did much work in our garage where we stored uncovered furniture from work area, our tools, holiday storage and grandchildren's toys. All items were completely covered with debris and dust from the tile cutting and mixing of grout and thin-set. We had to empty out entire garage, sweep & mop floor, then wash down all items to put back. Workers also used our expensive, upholstered patio furniture out back for breaks, lunch, etc. We found food wrappers and empty beverage containers littered around the area and dark stains on the upholstery requiring steam cleaning. Not a good representation of the vendor, Capital Carpet & Tile. When I did contact our sales representative, whom I was told was the store manager, regarding issues we were having with contractor, received no help. The owner did follow-up a week after completion and was told of issues. Apologized on phone and through email.

As planned

Not well. Salesman was very nice and did his best to rectify all the issues. I was never offered any financial concession for the multitude of problems. Management also never reached out to me to discuss our problems or offer real solutions. Problems included: 1. Blinds that were ordered were the wrong type and measured incorrectly. 2. Installer could not figure out which window treatment should be installed with a particular window. Installer ended up installing the wrong blinds on the wrong window then claiming they were measured wrong and cutting them by hand before realizing that they were installed on the wrong window. Replacement blinds that were ordered were also the wrong type and the length was measured incorrectly. They needed to be removed and re-cut to fit properly. 3. Valence that was installed in kitchen was fastened by velcro and fell down after two weeks. The replacement was ordered (different design) and when it arrived the installer opened the box and found that it was broken. No one ever checked the product after it arrived to the warehouse. Instead, they waited until the morning of the installation appointment to inform us. 3. Original contract was signed on 4/26/2016. On 9/26/16 we are still waiting for the replacement valance to be replaced and installed and this job to be completed.

We were really pleased with what they did for us. People showed up on time, they were polite. Price was high, but they did good work and they showed up on time and completed the job and everything.

Very professional experience and quality products and installation. Provided great service before during and after the installation

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The entire process went exactly as represented.  They were on time, very clean, did excellent work and were very professional. The amount of personal attention provided was exceptional.

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The tile removal was obviously very noisy and very dusty, but that was to be expected. The workers were very courteous, hard working and professional in every respect. They cleaned up as they went along, and hauled off all of the debris. They did a super job of laying out the wood prior to installation so that the resulting flooring was truly a work of art. The patterns and mix of different wood shades was just perfect and we were thrilled with the final result. If you arte looking for perfection, look no further!

We were pleased with the total process.  Carl was nice to work with and very helpful with the type of flooring we decided to purchase.  The installers, George and Angelo were excellent.  They were extremely conscientious in making sure the floor was installed correctly and did not rush the installation.  They were hard workers who did not stop, except for lunch, from the time they arrived until they left.  On top of this, they were punctual, nice and very polite.  I would definitely use Capital Tile & Carpet again.

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Very punctual, installers were great.  Can't see any seams!  The carpet is beautiful!  Criticisms: 1.  The salesperson never followed up with my quote and I had to call to find out the status; 2.  They measured incorrectly when they came to do the estimate so the installers didn't have enough carpet to do the job when they originally came.  They had to order more carpet and then come out a second time to finish the job.  3. They forgot to call me to tell me the additional carpet was in and to schedule the install.

Excellent service and products.   Very professional

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It went extremely quickly and well.  It cost a great deal as they charged to move each heavy piece of furniture.  I blame myself as I did not get any other bids -- had to decide and finish quickly -- and do not know if this was standard procedure. They did a great job of installing and very, very quickly.  Again, I should have studied the billing a bit more up front to see exactly what I was paying for.

Very smoothly. Though they should have sent two installers.

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All repairs made.  Lou Merano personally took charge of this project and all corrections were made.

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Grout was left in corners and on tile.
Carpet was installed incorrectly.  Was reinstalled and now has to be done again as it was installed incorrectly.

Excellent experience from all involved.  Carl Greene was outstanding as our inside sales person and helped with tile and grout selection, measurement and install set up.  Carl spent plenty of time with us making sure that we had exactly what we wanted for our home.
Eddie Bedoya and his crew did an exceptional job with the demolition and install. They showed up on time every day and made sure that they kept the job clean, organized and on schedule.  The crew worked around our needs to stay in the home during installation and they were cleaned up and gone promptly by 6pm each evening.  The job took exactly as long as quoted.  We were very impressed with the fact that Eddie called after the job was complete to be sure that we were satisfied.  We also received a call from Capitol Carpet and Tile asking the same questions.
This company understands customer service and they made it a point to let us know that we were valued customers.  We would absolutely use Capitol Carpet and Tile again in the future.