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Capitol Carpet & Tile - Palm Beach Gardens

Wood Flooring - Refinish - For Business, Wood Flooring - Install or Completely Replace, Wood Flooring - Install or Completely Replace,

About us

Complete Customer Satisfaction: Every customer receives a phone call from the Owner’s mother to ensure complete satisfaction Installation: Our installation teams are certified and trained to bring you the absolute best installation experience in the industry Experience: In business since 1985. Our sales team receives continuous education on products, design and installation methods. Value: Our great prices, our great selection, and our great service equal a superior value that cannot be beat Selection & Stock: A massive in-stock inventory with the latest styles from top industry brands In-Home Sales: Our experienced team will come to your home to ensure the correct product and design to match your lifestyle. Please see our website for our list of very convenient locations in: BOCA RATON (Shadowood Square), ROYAL PALM BEACH (Village Shoppes) BOYNTON BEACH (Boynton Lakes Plaza), PALM BEACH GARDENS (Promenade Plaza). Award winning.

Business highlights

40 years of experience

Services we offer

Blinds & Plantation Blinds & Window Treatments, Carpet Flooring, Ceramic Tile, Hardwood Flooring, Installation, Laminate Flooring, Limestone & Granite, Porcelain Tile, Sale, Stone & Marble Tile, Vinyl Flooring

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.879 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
10%
3
1%
2
3%
1
0%
Showing 1-25 of 79 reviews
Mildred M.
Feb 2019
4.0
Yes, I recommend this pro
$3,000
The overall experience was very good. I started the project in late December of 2017 and the install was completed on January 9th, 2018. Installers were prompt and quick during install. Would use their services again as needed.

Jeanette S.
Aug 2017
5.0
Yes, I recommend this pro
Excellant.

Jennifer K.
Jul 2017
4.0
$16,000
Pros: The store employees and experience was excellent during order and scheduling. The finished product is awesome. All defects/errors in installation were corrected to our satisfaction after about 3 rounds of work. Cons: Despite being assured by store staff that all installers were company employees, the installers told us they were contractors. There was a complete lack of professionalism in respecting our home by the installers. We were told to prepare the lower level of our home as if a road was being built through. We covered all cabinetry and furniture with plastic wrap and double tented off the upstairs. We have no problem with the dust created and left on surfaces, etc. However, the interior doors were filthy with dark-grout colored hand prints and do not come off even with Mr Clean Eraser, must be repainted. Woodwork is scratched and/or stained with the dark-colored grout throughout and must be repainted as well. Also, they did much work in our garage where we stored uncovered furniture from work area, our tools, holiday storage and grandchildren's toys. All items were completely covered with debris and dust from the tile cutting and mixing of grout and thin-set. We had to empty out entire garage, sweep & mop floor, then wash down all items to put back. Workers also used our expensive, upholstered patio furniture out back for breaks, lunch, etc. We found food wrappers and empty beverage containers littered around the area and dark stains on the upholstery requiring steam cleaning. Not a good representation of the vendor, Capital Carpet & Tile. When I did contact our sales representative, whom I was told was the store manager, regarding issues we were having with contractor, received no help. The owner did follow-up a week after completion and was told of issues. Apologized on phone and through email.

Richard R.
May 2017
5.0
Yes, I recommend this pro
As planned

Steve D.
Sep 2016
2.0
$6,600
Not well. Salesman was very nice and did his best to rectify all the issues. I was never offered any financial concession for the multitude of problems. Management also never reached out to me to discuss our problems or offer real solutions. Problems included: 1. Blinds that were ordered were the wrong type and measured incorrectly. 2. Installer could not figure out which window treatment should be installed with a particular window. Installer ended up installing the wrong blinds on the wrong window then claiming they were measured wrong and cutting them by hand before realizing that they were installed on the wrong window. Replacement blinds that were ordered were also the wrong type and the length was measured incorrectly. They needed to be removed and re-cut to fit properly. 3. Valence that was installed in kitchen was fastened by velcro and fell down after two weeks. The replacement was ordered (different design) and when it arrived the installer opened the box and found that it was broken. No one ever checked the product after it arrived to the warehouse. Instead, they waited until the morning of the installation appointment to inform us. 3. Original contract was signed on 4/26/2016. On 9/26/16 we are still waiting for the replacement valance to be replaced and installed and this job to be completed.

Ray E.
Sep 2016
5.0
Yes, I recommend this pro
We were really pleased with what they did for us. People showed up on time, they were polite. Price was high, but they did good work and they showed up on time and completed the job and everything.

Chris K.
Aug 2016
5.0
Yes, I recommend this pro
$40,000
Very professional experience and quality products and installation. Provided great service before during and after the installation

George S.
Jul 2016
5.0
Yes, I recommend this pro
$10,000
unknown

Mary H.
Jul 2016
5.0
Yes, I recommend this pro
$4,000
.

Robert S.
Apr 2016
5.0
Yes, I recommend this pro
$12,000
The entire process went exactly as represented.  They were on time, very clean, did excellent work and were very professional. The amount of personal attention provided was exceptional.

Bruce S.
Apr 2016
5.0
Yes, I recommend this pro
$1,800
unknown

William D.
Apr 2016
5.0
Yes, I recommend this pro
$12,800
The tile removal was obviously very noisy and very dusty, but that was to be expected. The workers were very courteous, hard working and professional in every respect. They cleaned up as they went along, and hauled off all of the debris. They did a super job of laying out the wood prior to installation so that the resulting flooring was truly a work of art. The patterns and mix of different wood shades was just perfect and we were thrilled with the final result. If you arte looking for perfection, look no further!

Gerald L.
Feb 2016
5.0
Yes, I recommend this pro
$9,000
We were pleased with the total process.  Carl was nice to work with and very helpful with the type of flooring we decided to purchase.  The installers, George and Angelo were excellent.  They were extremely conscientious in making sure the floor was installed correctly and did not rush the installation.  They were hard workers who did not stop, except for lunch, from the time they arrived until they left.  On top of this, they were punctual, nice and very polite.  I would definitely use Capital Tile & Carpet again.

Alison H.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Rodney H.
Dec 2015
5.0
Yes, I recommend this pro
$6,500
Very punctual, installers were great.  Can't see any seams!  The carpet is beautiful!  Criticisms: 1.  The salesperson never followed up with my quote and I had to call to find out the status; 2.  They measured incorrectly when they came to do the estimate so the installers didn't have enough carpet to do the job when they originally came.  They had to order more carpet and then come out a second time to finish the job.  3. They forgot to call me to tell me the additional carpet was in and to schedule the install.
Response from Capitol Carpet & Tile - Palm Beach Gardens

"First let me thank you for your comments, because feedback makes our company better. We did not communicate with you in a timely fashion. This is a very important value with our company. We evaluated what happened with your order and have spoken with the people in our organization who dealt with your order so in the future our communication is prompt. We did measure the job incorrectly which is a very rare occurrence. We apologize for the inconvenience. Thank you for the compliment on our installers, their promptness and the quality of the installation. We take pride in our installers and our workmanship. We appreciate the trust you have in us that you would hire us again. As the owner of Capitol Carpet & Tile and Window Fashions if you need anything in the future you can contact me directly at [email protected]."


Steve H.
Oct 2015
5.0
Yes, I recommend this pro
Excellent service and products.   Very professional

Sondra B.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Jannet P.
Oct 2015
4.0
Yes, I recommend this pro
$4,600
It went extremely quickly and well.  It cost a great deal as they charged to move each heavy piece of furniture.  I blame myself as I did not get any other bids -- had to decide and finish quickly -- and do not know if this was standard procedure. They did a great job of installing and very, very quickly.  Again, I should have studied the billing a bit more up front to see exactly what I was paying for.

Edward S.
Sep 2015
5.0
Yes, I recommend this pro
$7,000
Very smoothly. Though they should have sent two installers.

Kim F.
Jul 2015
5.0
Yes, I recommend this pro
$800
.

Ranford A.
Jun 2015
5.0
Yes, I recommend this pro
$3,800
.

John I.
Apr 2015
5.0
Yes, I recommend this pro
$1,800
unknown

Steve D.
Feb 2015
4.0
Yes, I recommend this pro
Came out promptly and gave a fair estimate. Decided to use another company.

Karen M.
Feb 2015
5.0
Yes, I recommend this pro
All repairs made.  Lou Merano personally took charge of this project and all corrections were made.

Lee K.
Dec 2014
5.0
Yes, I recommend this pro
$532
unknown
Showing 1-25 of 79

Licensing

State Contractor License Requirements

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FAQ

Capitol Carpet & Tile - Palm Beach Gardens is currently rated 4.8 overall out of 5.
Capitol Carpet & Tile - Palm Beach Gardens accepts the following forms of payment: CreditCard
Yes, Capitol Carpet & Tile - Palm Beach Gardens offers free project estimates.
No, Capitol Carpet & Tile - Palm Beach Gardens does not offer eco-friendly accreditations.
No, Capitol Carpet & Tile - Palm Beach Gardens does not offer a senior discount.
No, Capitol Carpet & Tile - Palm Beach Gardens does not offer emergency services.
No, Capitol Carpet & Tile - Palm Beach Gardens does not offer warranties.

Contact Information

2450 PGA Blvd., Prosperity Centre, Palm Beach Gardens, FL 33410

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