Approved ProAbout us
Professional Chimney Sweep Services, Servicing a large portion of the beautiful Gulf Coast. We currently perform services from Panama City, FL to Bay St. Louis, MS. Providing the greatest in home customer service the chimney industry has ever seen was the reason why ARC Chimney Sweeps was founded. We not only have a grueling interview process and hire only the best candidates, but we believe that our technicians go above and beyond all expectations. We believe in the philosophy that it's easier to train a nice person to be good at chimney’s than a person that’s good at chimneys to be nice. We exude customer service, and it shows in our performance and ratings. Making you satisfied or happy isn't our only goal, having you excited about using us annually is! Customer satisfaction guarantee on all work. Our technicians have some of the best training in the area. Our quality of work will not be matched. We never cut corners and use only the best products when dealing with your chimney, furthermore, unlike most other companies we invite you to ask us questions. We want you to feel comfortable putting a fire inside your beautiful home. Having a fireplace is one of the most rewarding things about owning your own home, and having confidence in its safety is paramount.
Business highlights
Services we offer
Chimney Inspections Chimney Cleaning Chimney Repairs Chimney Leaks Chimney Waterproofing Chimney Relining Humane Animal Removal Gas Log Maitenance Gas Log Service Fireplace Replacement Fireplace Installation Gas Log Replacement Chimney Fire Prevention Chimney Cap Replacement Dryer Vent Cleaning Chimney Maintenance Fireplace Maintenance Professional Chimney Service
Amenities
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- CreditCard
- 30
Assorted photos uploaded by ARC Chimney Sweeps
- 1
2024Chase Cover Replacement
$550-$1100Chimney SweepingChimney Cap Service+1 more
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 2% |
Filter reviews by service
"Thank you for your review, and your kind words."
"Thank you for your review."
"Thank you for your review."
"Thank you for your review."
Very friendly, informed, and professional person. We actually got the owner. Felt very comfortable with his knowledge and things shared with us about our fireplace and chimney. The other positive thing about this company is that the owner and those that perform the services are local firemen.
I would highly recommend them as was evidenced in the past reviews here when I made an appointment.
"Thank you for the wonderful review!"
"Thank you for your review"
"Thanks for the review!"
"Thank you for your review. I tried to call through to you and speak with you to see what we could have done better at your appointment. Unfortunately you did not want to speak with me. I would love to speak with you and find out what went wrong so we can prevent it from happening again in the future. We would like to offer you a free chimney cleaning for 2016 for your troubles. I have also emailed you, and hope to hear back soon. Thank you again for the review."
"Thank you for your review. I apologize for any mess we made while cleaning your chimney. We are investigating this situation, as it is not typical for our company to make any kind of a mess. I know it is now too late to get the mess cleaned professionally (as I'm sure you have already cleaned it), but we would like to offer you a free cleaning next year for your troubles. With this cleaning, It will be done properly and you will have no mess when we are finished. I am sorry for any trouble this has caused you."
"Thank you for your wonderful review! We look forward to your annual cleaning and inspection."
"Thank you for your review!"
"Thank you for your review. I have tried numerous times to get in contact with you, and speak with you about your appointment. I have had no response when calling or emailing you. Please call our office to discuss your appointment as we would like to know what went wrong, and prevent it from happening again in the future. We would like to offer you a free chimney cleaning this year. Please contact our office when you see this."
"Thank you for the review!"
"Thank you for your review"
"Thank you for your review"
"Thank you for your review"
"Thank you so much for your review! Nothing makes us happier than knowing we have another satisfied customer. We look forward to working with you in the future."
UPDATE
Lets show the rest of your response that you emailed to me:
In return I ask that you call Angie's List at 888-888-list to edit or remove the review. Again, we would like the opportunity to show you that what you have seen from our company is absolutely not how we normally do business, and show you that we can live up to our reputation. I request that all future contact with our company comes through me at the information listed below to avoid any future mistakes.
MY ANSWER:
While I appreciate your offer, no sir, I respectfully refuse to accept it. Since you did not sign your response after the line ?the
information listed below? I can only assume it was made by a sir. The technician who signed the invoice left at my house was John Tisdale, the owner of the company. You only get one chance to make a first impression. This was a job interview for you and you failed miserably. As for removing the review, no sir, I will not remove it. That is the whole point of having Angie?s list. It was an honest review and I think that the public has the right to read the bad along with the good if that be the case. If
you sincerely wish to better your reviews, I suggest that you remember this one the next time you have a job that you don't want to perform correctly.
"I am so sorry for the scheduling issues we had with you. Unfortunately with the metal 2 story roof you have is extremely unsafe in any kind of bad weather, so we were forced to reschedule. As far as the other scheduling mishaps - I am truly sorry, and I am still looking into what happened. When our technician cam out he did absolutely get on your roof and complete the full level 1 safety inspection. In that inspection he did not find any evidence or signs of a leaking chimney. We have reached out to you through email and offered a free leak estimate (up to a level 3 inspection $325.00 value) and 20 percent off any repairs needed on your chimney. We truly hope to be able to come out and make this situation right by you."
This was a $50 big deal purchase. It ended up being okay. I had a couple of issues with the price that was quoted to me versus what they told me once they got there. I talked to the owner's nephew and he said that he was going to take care of it. I think the total I paid was around $550. The initial consultation that the owner's nephew did was pretty quick, but it took another couple of weeks before the people actually doing the work actually came. It took going back and forth between the people doing the work and the owner's nephew who did the quote to get, I guess, a resolution done.
"Thank you for your review on our company. I apologize for the confusion the day of your install. I am glad we were able to come to a conclusion, and leave you with a fireplace that is up to standards. For your troubles we would like to offer you a free chimney cleaning next year. Again, thank you for taking the time to review us!"
"Thank you for your kind words. We look forward to working with you in the future."
"Thank you for your kind review. We're glad to know that you were happy with the service you recieved."
"Thank you for your review"
"Thank you for your review."
"Thank you for the review. As I am sure you know, a major part of our job is to tell someone when there are safety defects with their chimney. We take pride in the work that we do, and do not offer any unsafe or temporary fixes. Unfortunately, for the work that is needed on your chimney, this is the least expensive option. If you would like we could give you pricing for vent free gas logs, or an electric fireplace install, but for your particular system it looks as if they would all be in about the same price range. Even though we could not help to make your chimney safe to burn in, at least you now know that is is unsafe. If I can work with you in any way to get your repairs done, and your chimney back to a safe condition I would love to speak with you."
"Thank you for your review. We're glad to know that you were happy with the service you received from us."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Contact Information
4670 Woodbine Rd, Pace, FL 32571
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 5:00 PM |
| Tuesday: | 8:00 AM - 5:00 PM |
| Wednesday: | 8:00 AM - 5:00 PM |
| Thursday: | 8:00 AM - 5:00 PM |
| Friday: | 8:00 AM - 5:00 PM |
| Saturday: | 9:00 AM - 11:00 AM |
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