Window World of Central Florida

unknown

They came by and stated that they did not do it. I needed a single new window repaired/replaced.  I was willing to get additional windows done because of insulation. This vendor does not do that and therefore it was unused $100.

Contacted company through Angie's list link to contact provider.  Sales Rep (Jeff) contacted me and setup appointment for the following week 7/9/2014. He was prompt and courteous and explained all of the features available for new windows.  I had already received estimates from 2 other companies and decided to go with Window World for their price and reviews on Angies list.  I was told it would take 4-6 weeks for the windows to be ready to install.  I paid 50% required security deposit and had an angies list coupon for $100 and jeff reminded me to contact Duke Energy to get the rebate they were offiering.
It took only 3 weeks for the windows to arrive and they called on Friday 07/25 to install on Monday 7/28 and scheduled for the
The installers arrived on time and were finshed quickly.  My house is older and usually has problems with various upgrades I have done in the past. There were some challenges during install due to older construction in my home but the installer was able to get all of the windows installed and sealed quickly.  I also replaced 2 side by side windows with 1 bay window with 2 slider windows on the side.  Looks great.  Very impressed with overall experience.

Member Comments: 

Whole experience was very good however as you can see it is impossible to buy complete windows installed for $189 ea. 

Their ad says *see details, below are the quoted costs of my window installation.

4ea) standard double pane insulated windows @ $189ea = $756

4ea) Prep to Code/Trim Kit @ $75ea = $300

2ea) Mull to Form Multi-Unit, @ $65ea = $130

4ea) half screens @ $15ea = $60 (optional)

4ea) Argon Gas between panes, @ $15ea = $60 (optional)   I choose NOT to have this done. No regrets.

4ea) Solar Zone Low E Glass,(optional) @ $45ea = $180      I choose NOT to have this done. No regrets. 

Setup and disposal fee $100 

Total permitting fees came to $259. The permit cost $59 and Window World charged me $200 to submit the paperwork.

My bill initially came to $1845 I chose not to go with the optional Argon Gas or E Glass, and they graciously removed the disposal fee which dropped my bill $340 to a final total of $1505.

As you can there's no way the windows can be installed at the $189 advertised price. The most expensive extra parts were those  plastic trim and mull pieces $430. The installation would have looked incomplete without them, why they're not part of the $189 windows baffles me?

As it worked out in my case the $189 x 4 = $756  then doubled it =  approx. $1500 Total cost

In my opinion windows are just windows, not worth all that extra fluff technology they offer today, they are simply replacing single pane windows with double pane windows, that is enough. Don't buy into the E-Glass or Argon Gas, save your money. 

 I am pleased with service I received from Window World. They did the work timely, professionally and at a price I could afford, even though they could not honor the advertised $189 per window installed price.

unknown

Called for quote on 3-4-14.  It took two weeks to get a salesman to arrive, measure, and estimate on 3-18-14.
Order was made same day and it took almost eight weeks to get the custom sized impact rated windows.
During that time, a couple of emails to the salesman asking for status updates were not returned.
I felt ignored but much later down the line, the salesman told me he had changed phones recently causing an email interruption.
The installers arrived on 5-12-14 and had all 11 openings changed out by the end of the day on 5-13-14.  The installer went above and beyond on one of the windows that had some framing issues.  Much thanks to him for not leaving me hanging on that issue and taking care of it.  However, the first soaking rain that came resulted in a leaking front  window where the arch window meets the double hung windows.  Upon inspection, I found the stick-on trim piece between the arch and double hung had cracked caulking, if any at all.  I felt it would take way too long for the company to respond to this and that it would come many more storms before they could come out to fix it, so I caulked it myself.  This helped but during the next storm, I found that it did not correct all of the leaking probelms.  I had to remove the inside trim piece and pull the inuslated foam out and test with a water hose to find where it was coming from.   I later had to remove some siding and found that the rubber-gutter piece around the arch came down and met cracks about 1/8 inch big on both sides.  My first attempt of caulking and closing the holes only fixed one side.  I had to repeat the process again with filler and lots more caulk.  And of course, I had to wait on the foam to dry out, test again the next day, and recaulk the trim piece back in place.  It was a real pain having to work on this new stuff.
Also, I ended up having to recaulk the inside window seals and some windows all around -- for some reason, the caulking they did cracked down the middle of the caulk line.  I really feel that for the amount of money I spent, I shouldn't have had to do all of this stuff... but I didn't want to use up my vacation time from work to wait and wait for someone to come back. Who knows how many visits it would have taken to get the leak fixed? 
At the completion of the install, the installers were missing the screen door for the sliding door and one screen for a small window.  They told me it would be two weeks to get it.  At the end of those two weeks, I was told they were in the warehouse and just needed to be scheduled for install.  It was another three weeks and two days before they were installed.  And luckily, I was at home when the installer arrived.... because he didn't even know about the missing sliding door screen.  He said it wasn't on his paperwork.  But he "luckily" had one on his vehicle.  If I was not at home, it would not have been installed and the wait would have started over again.
Now, on to the administration issue from their head office...  When I tried to get my insurance discount applied, the insurance agency requested I get a letter with the company letterhead on it stating they installed the impact windows.  I requested this from J.S. in the head office on 5-22-14 and she refused to provide this simple request.  She said I could have my agent call her and I arranged that only to find out later that she would not establish communication with the agent.  I finally got the insurance discount applied without the letter but this refusal to assist in such a simple matter really left a negative impression on me. 
I did not have any problem getting the form filled out for the energy rebate from the electric company.  It was filled out by somebody at the warehouse.  I showed up there in person and they promptly filled it out and sent it back to me in the mail for signature.
Reason for ratings:
Price:  B   -  Not sure about it, it's a lot of money, but they are double pane, argon filled, impact rated, custom fit to size.  I should have done my homework better to know for sure.
 
Quality:  B - Some windows needed spray lubricant right after install, installer mentioned springs break on them, and caulking developed cracks down the middle of caulk line
Responsiveness:  C -  Due to ignored message to sales in beginning, wait on scheduling and completion of missing items, and refusal of J.S. in admin to help.
Punctuality:  A - When a schedule was finally made, they showed up around the time they said they would
Professionalism:  B - This is a mixture involving communication & follow up... I feel it's lacking too much to be an A but most were polite and respectful.  If I could rate the experience with head admin office - it would be a D.

Overall -- I'm glad it is done and over with.... I really wouldn't want to do it again though.  If I needed to do window business in the future, I would use them again if I could get them to schedule promptly... but I would do my homework better before I decided.

They installed the windows and doors on February 17, 2014.  One of the windows was broken and they told me it would be 2 or 3 weeks to get the replacement.
Seven weeks later I get a phone call that the replacement is in.  We finally set a day and time(between 1 and 4 pm).  I asked them to phone me thirty minutes before arriving at my house so I could meet them there.  The afternoon they were supposed to be there, I received a phone call from the installer.  He told me an office person was supposed to have phoned me to tell me the replacement window was broken.  No one had, so I was glad I had requested a phone call before driving home from work and loosing the afternoon work.
When the next replacement came in, I would receive a phone call that they were going to be in my neighborhood the next afternoon and wanted to install the new window then.    I phone back and left message that I had meeting that afternoon.
There were numerous times I received this type of last minute phone call.  The last time, they phoned on Monday afternoon to install Friday between 1 and 3 pm.  I left them a voice mail Tuesday morning  (lots of phone tag here) that I could be at my house by 2pm Friday afternoon, not 1pm, or any time on Wednesday or Thursday.  As of Thursday afternoon I had not heard from them so I phoned and let a voice mail that I was tired of these types of phone calls and that we need to find a mutually agreeable day and time and set it for certain because I was tired of being an afterthought.  
I received a phone call back and we set the agreeable day/time.  There installer was punctual and completed the installation in a timely manner.
The "C" I gave them as a rating is because I feel that once they had my money it took them four months to replace that one window.  Because it took them so long, It was clear to me that completing the project was not a priority for them.

All windows were first measured; then built at their factory. After about 5 weeks we were called to set up the install date.  Install crew came as scheduled and all went smooth. No stucco removed so no painting required. Very pleased with the price, quality and workmanship. Be advised, these windows are not only very energy efficient , they are also hurricane rated about 170+ mph. Other estimates did not comes close to these guys in price or quality. Bottom line; we had Window World do the work based on previous outstanding reviews from Angie List  members; it paid out great for us.

unknown

I cannot give any feedback for the quality of their work as I did not hire this company.  They may do fine work. I am just writing this review to save people the sort of time I spent researching this company, time that turned out to be wasted.
I looked up service providers here on Angie's list and found Window World among those listed.  I read some reviews and liked what I saw and then went to the company website.  I researched the type of windows we might prefer and saw that the double-hung windows that seemed to be great for easy cleaning were priced at $189 each, installed, as long as they weren't over a certain size. I measured ours and found they weren't over the size limit for those windows..  The price sounded very reasonable.  I checked further and read that they service sections of Lake County, so I decided I was ready to call them.  I was told by a perfectly polite woman that they have their own factory (I think in the Carolinas) and that yes they did service our area.  So far so good. Then I told her what we needed and ONLY then did I learn that they could only do the work for us if we ordered at least 4 windows (or doors).  Well, of course, we just need 3 replaced.
Now I had noticed that other companies had a minimum number of windows required for special sales or coupons, and that was always stated where I could see it.  I didn't have a coupon or want a sale item - I was after their normal windows. It would have been nice if they had posted that detail somewhere obvious on their website so that I wouldn't have had to spend all that time researching and calling them.
So I wouldn't discourage anyone from using this company - just check if this limitation applies to you before you spend a lot of time researching them like I did.

unknown

There was total lack of communication, professionalism and quality control.

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Got an estimate last August (2013) but other issues intervened.  This was the first of 5 estimates I requested.
1 never sent an estimate, 2 estimated what they wanted to sell, 1 price was outrageous, and the other was Window World.
Funny they were the first estimate got and used theirs as the comparison for all the others.
When I was ready, I called them and John Wiles (my salesperson) honored the original estimate exactly.  
All sizes were custom, and several had arched tops so it took about 6 weeks for them to be manufactured.  
Arrived when scheduled, and finished when they said they would, and worked through some bad weather to accomplish that.
Installation was accomplished in a day and a half by three nice men who clearly knew what they were doing.
Cleanup was good and they did no damage to anything else while installing these windows.
In today's world, it is impossible to have a contractor perform any better than these folks.

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In December, 2 windows were delivered.  They were not the right color and returned.  There was some back and forth between the contractor and WW, but eventually, WW just stopped responding. In February 2014, the "corrected" windows were delivered.  These windows were still NOT the correct color.  We accepted the windows because the remodeling of our guest bathroom had been put on hold (since October) due to the lack of windows. We had company coming and could not wait any longer to finish the room.  Our contractor had a special paint made and painted the windows to match our house trim.  We never received screens for these windows, either.  The 2 men who were sent by WW to install the windows did not have all the materials necessary to install, and the windows were too large for just the two of them to handle.  Our contractor had to get his men to help WW with the install and also send a man out for materials necessary for the install.  Our entire experience with WW was frustrating, to say the least. WW does not care about customer satisfaction.  They did nothing to gain our confidence or ensure we would be a repeat customer. Needless to say, we will never use them again. |

It went great, my windows looked great, I am so excited. I had several quotes and they came in below everyone else. It was not nearly as messy as I was expecting and they did a great job cleaning up. Actually left the area cleaner then it was before they started.

 Everything went very well, from the sales person that came to explain about the windows and pricing, to the person that came to install the windows. Both showed up when they said they would be here, and the install took the time they said it would,No surprises, everything  was great from the beginning.!

They did a good job but they were not cheap. They were very skilled.

Window World of Central Florida Inc. warranty their windows for life. I had an issue with two of my windows and they came and replaced them free. They are great. They have reasonable prices and make the windows themselves.

They sent a salesperson out to my home within 48 hours of contact. I knew I wanted to go with them based on recommendations, but the first contact was validation I made the right choice. Jason came to the house explained everything, measured expertly, and provided a fully detailed estimate (which was exactly what I ended up paying). The installers were efficient, very clean!, and worked around me in my home office and with my large dog very considerately. I am thrilled with my new windows!!

They follow up with their scheduling very well. Installers were on time and did a very nice and clean installation.