Sunburst Shutters and Window Fashions

The original installation was fine and they were clean and made sure the shutters were clean and installed properly. The original sale man said we could count on them for any issues, free repairs for the lifetime of the shutters. I had my windows replaced in the bedrooms and asked the window company how it would effect the shutters and they said the windows in the master bedroom would need a 1 inch extension around the shutters. They gave me the wrong information. I then called the shutter company to come an uninstall the shutters so the new windows could be installed and gave them the information about the 1 inch extension. They did this and the charge was $275, I also again told the man about the necessary extension. When I had them come back the installer was not prepared to make the necessary corrections to the shutters, he did not have a 1 inch extension, he said no one had told him. He could not install the master bedroom shutters and said if I was to have an extension on these shutters it would not be good, I should have all new shutters made. He installed the other bedroom shutter and left the shutter dirty with hand prints and caulking all over the shutters, in one word a mess. After discussion with the office they took back the master bedroom shutters to see if there was anything they could do. They decided to add an extension in the back and extended the shutter as we had originally thought would happen, additional $220. The original unprepared installer caused a lot of drama that was unnecessary. The office was not much better. I am so disappointed in this company.

Installers were fast yet professional. They were considerate of my home. Removed their shoes, and cleaned up when they were finished. They were company employees, which is important to me.

Good. I wrote an "F" review (for service) after having some difficulty getting the company to come back after I had an issue with the shutters. They did finally come back and the shutters were completely repaired, no cost to me so I'm back to my "A" rating. The technician immediately was able to identify the issue and fixed it quickly.

I do not know how anyone could give Sunburst less than a A rating based on my experience. Either the reviews are fake and made by shills for other companies, or they just plainly had an off day, but I don't see that happening. Clayton who gave us the estimate was informative, professional, and answered all of our questions and concerns. We were so confident in his presentation that we didn't even get another estimate, we knew we wanted Sunburst to do the job. We had quite a large job so it took about 5 weeks to get the shutters custom made and when it came time for installation everything went smooth. The installer showed up on time, worked clean, and was very courteous. I can without a doubt tell anyone that if you want quality materials and installation that this company is going to come through for you.

See my original rating of 5/15/2015 where I gave an A rating. All that was true. Back in October one of the shutter frames came undone from the wall. We cannot close them properly now and are worried that the entire frame may come down. We paid $2000 for the shutters. My wife called to get someone to come and take care of the issue and she was told "well that can happen when they do oversize windows". My wife was told basically they would get to us when they get to us. The person was a bit rude. Seems they left that out when they sold me the shutters. We waited a month and no call backs so I called on 11/6/17. The women on the phone seemed empathetic but I was told their install teams and repair people were busy and they would see when I could be fit into their schedule (when they are in the area). I still have not heard back. So...If you are looking for some real nice shutters, Sunburst will do the job. If you are seeking a company that stands by their work if there is an issue with the product, Sunburst may not be for you. The really sad part is I have recommended them to quite a few people based on my original install.

They were very professional and helpful, and we would use them again.

They showed up on schedule, were knowledgeable and professional. The installation was quick and the blinds look beautiful.

Not a problem Product and timing was delivered just as they said. If I needed shutters again, I would definitely use this company!

Very well. There were no glitches and everything was done in a timely manner with great neatness.

Great, exactly what we wanted, quality excellent as well as workmanship.

Excellent. I requested a quote. After a quote was provided I went to the showroom to verify all the options from the mounted samples. Made my choice and placed my order. Shutters were delivered and installed as promised and I love them. Such an added value to my new home.

As was the case the first time, the installation was first class and the product is really well built and durable. The whole experience was first class that's why we are going to have Sunburst install shutters in our new house we are building.

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The process of discussing requirements, ordering and the initial hanging of the shutters could not have gone more smoothly.  For one of the doors, there was a piece that was cut at the factory a little short which required a second visit to complete the job.  I did mind the five week wait for the piece but, since i was not told when they would be able to return, i called just to see when i could expect the workman back.  My phone call was not returned and when i called their 800 number i found out the file had been closed  That being said, i would absolutely use them again.  Mistakes happen and i did not meet or talk to a person that was anything but professional and the shutters look FABULOUS.

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