Sears

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Responding to an advertisement from Sears for appliance repair $75 plus parts I called for a reservation and was told the charge would be $75.  But upon arrival the cost was more than double.  Here is my followup email correspondence.

Thank you for contacting Sears. We appreciate hearing from you.

We apologize for any confusion however we are unable to give quotes over the telephone. All we are able to tell you is that if you decline the repair you will be responsible for a $75 trip fee. If you accept the repair you will not have to pay the trip fee only parts and labor. We have reviewed your service order and you were charged correctly.

 We apologize for any inconvenience this issue has caused you. Thank you for shopping at Sears. We appreciate your business.

 Sincerely,

 Sears Holdings Corporation

Original Message Follows: ------------------------

 Now explain why I was told $75 plus parts when I made the reservation and when he arrived I was charged $151 plus parts

The service guy, Louie came out.  The first thing he said when he opened the cover was that we needed a new A/C unit.  He barely looked at it.  He said there was rust in the pipes which had caused a hole in the pipe and the Freon leaked out.  We didn't believe him since copper does not rust.  I called Sears back, in the mean time he called the MPP people, and when the lady on my phone asked to talk to him he hung up my phone, said he had them on the line but would not let me talk to them. He was extremely rude and belligerent. When we said we were going to call back he stormed off, not closing the unit, and leaving a big mess behind himself.  We later found out that the service people get extra incentives for recommending/selling new units, and his numbers are very high compared to other service people.  SEARS HAS NOT DONE ANYTHING TO MAKE THIS RIGHT. Beware!

See above.

On June 23rd we ordered a hot water heater from Sears. We paid for the unit, all parts, permits, and installation. They took our money but never bothered to ship the unit. Today is July 17 and we still have no water heater. It was supposed to be installed on
July 3 but the unit was never shipped by Sears. With repeated calls to Sears customer service where we were placed on hold for15 minutes or more several times and then disconnected, where we were told on another call that we would get a call back but no one ever bothered to call us back, to finally getting to someone who saw that the unit had never been shipped.
They finally shipped the unit BUT FORGOT SOME OF THE PARTS! So today is July 17 and we have been without hot water for weeks - and the nightmare continues. We will never use Sears for any service again - their customer service is horrible because their representatives just do not care! We are out several hundreds dollars in hotel nights when we just had to have hot water baths even though we could not afford  it.This nightmare continues.......

One thing we like about Sears in Leesburg, FL is that they are open later in the day and we can get the work done at the end of our work day.  They are prompt to take care of you.  The prices are fair but not inexpensive.

They were very pleasant and repaired the watch while I was waiting. I would go back to them because I think that they did a good job.

They were really great. I give them an "A" overall.

I liked that they cleared everything up.  As far as showing me estimates and stuff like that, they gave me information that I needed.  They came back and took care of their warranty stuff.  They were pretty excellent.      

I really enjoy the service they have given me. The shop is great and are very professional with what they do. They did not charge me anything for the balancing and rotating because I bought the tires from them so that it would be part of the warranty.