Our Place Air and Home Repair, LLC

Kyle was upfront about issues we were having with our HVAC unit and will continue to have if not replaced. We appreciate his professionalism honesty and integrity. So we replaced our entire unit at a reasonable cost. The installers came in and they also did a very exceptional job. 3 Courteous and professional employees Kept the mess to a minimum and cleaned up after the full installation. After the installation I had an issue with the unit not heating but with a quick response Gary Javier quickly repaired the heating portion of the HVAC unit. Gary was very knowledgeable at explaining what needed to get repaired, good communication skills, very tech savvy (knows his job)as well as his professionalism. If for any reason I need service again I would recommend Gary Javier for the repairs.

Quick and great service

Kyle our tech walked us through the whole process with our ductwork and insulation issues. He was upfront and honest. Definitely staying with this company for good.

Offer discounts for military and seniors

Love the fast friendly communication and Kyle took care of our needs. Will definitely stay with this company

Scheduled repair in less than 24 hours. Arrived on time. Did excellent work.

very kind very satisfied with service pro

Kyle was very nice and informative. I really appreciate his recommendations.

Arrived same day and didnt leave till problem was solved. Highly recommend!

Quick response for the service call.

On time and informative. The project was done very well and professionally. I will use them again.

Kyle was the best he explained everything in terms i could understand. VERY professional, and funny. he made it so easy to set up everything from the contracts to the login of the lender! thank you so much! your the BEST!

I had Anthony as my technician. He was amazingly professional and personable. I signed up for the services due to his service. I would recommend to anyone needing a/c service. Great company!!

Na

After the technician took a look at my AC which had stopped running, I was informed that I had a bad wire between my thermostat and unit and that it would cost me $1,350 to repair. Worst of all, they did not fix it on the spot, or offer a temporary solution, they instead told me to call their dispatch the following day to hopefully get it fixed the next evening. They also seemed more interested in upselling me to get their monthly subscription service or to upgrade to a nest thermostat (which they quoted at $735... which would mean they charge about $400 for less than an hour of labor on a $300 thermostat). I called to get a second opinion and someone came out that day and told me my drip pan was full and that was the issue. They charged me $150 for the service call and to drain/unclog my unit and they were on my way. The drip pan should be one of the first things checked for any person who knows how to repair an AC unit. That leaves me with two lines of reasoning: 1) the technician who looked at my AC unit was incompetent enough to not even check my drip pan and guessed at what could be the issue, or 2) saw that it was the drip pan, tried to point the issue somewhere else to force me to spend an exorbitant amount of money for a simple solution without me never knowing otherwise. Both are terrible, and the more likely one is fraudulent. Do not invite these people into your home! Many quality AC repair techs will not try and take advantage of you.

Great job! Kyle seems to know exactly what he is doing!

Our A/C unit of 27 years died 7/26/2022. Praise the Lord we got our new A/C unit installed today by "Our Place", and so glad we went with this company. We had two very experienced young men named Kareem and Ibn, that did an amazing job removing that old unit and installing our new American Standard. They were here from 10:00 am until 8:30pm couldn't believe how much they had to do? They were so awesome, kind and patient. They told us step by step what they were doing and why. Bought everything up to code. Would highly recommend "Our Place" for all your air & home repairs, just remember to ask for these two guys by name and you will get the best service ever.

Very impressed with the office staff and techs that came out. Went above and beyond to help us. Highly recommend, if I could I would give them ten stars.

Kyle was nice, polite he was on time and didnâ t rush. He explained everything to me. He didnâ t just try to just sale me something. He didnâ t quote me a ridiculous price. He showed me pictures of everything. He showed me what the issues was and fixed. He got my AC fixed. I will recommend this company to all my friends and family and ask for Kyle If you want and honesty place no hidden fees, Please call Our Place Air& home Repairâ ¦.

Ontime. Knowledgeable

The technician Lloyd went above and beyond to take care of the problem. He was efficient and thorough he took his time and didnâ t rush and I really appreciated that. . I would recommend this company to everyone who needs their air conditioning serviced. Their charges are very reasonable

Early next day appointment. On time. Good quality service. Fair price.

The two gentlemen that did the work in my home were professional, very pleasant and respectful. Highly recommend these guys to anyone. I'm new to Florida and I felt comfortable with the entire process.

The ac technician, Chris Chavez, was awesome! He explained everything that was needed, things that would be a problem and provided the cost of repairs. He was clean and courteous and very professional. I was grateful that I could get an ac company to come out on a Saturday evening.

My ac stopped and I called after 6pm expecting to make an appt for at least tomorrow morning. Instead Chris Chavez showed within 2 hrs of my call and gave a very thorough inspection and fixed the problem. Moving forward I'm signing up for their year round service and leaving Simpson air.