MERCURY PLUMBING

I called Mercury to investigate a water leak in my garage that was around my water heater. Plumber came out and spent about an hour and a half trying to figure out where the water was coming from. Looked at my water meter and looked behind the drywall a little, but overall did not do enough digging around to really investigate things. His eventual conclusion was that my shower pan (shower was directly behind the wall) was leaking and that it needed to be replaced. This meant tearing out custom tile work that was pretty expensive and only a few years old. Fortunately, I did not take his advice and decided to investigate it further myself after he left. After removing a piece of drywall, water could be seen coming out of a pipe that was coming up through the foundation. Later I ended up chiseling the concrete away and removing the leaking section of pipe and fixing the entire thing myself.

Bottom line, I wish I had thought to do the investigation myself before hiring Mercury, but I was disappointed the plumber did not at least figure out where the water was coming from. I feel like I wasted my $210 since he did not help me at all to solve the problem.

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Work was done satisfactorily.

Great. I called and I had someone in my house in less than 90 minutes after the call. I could even say that the guy came in within the hour. Very professional. In less than maybe 20 minutes was done. I loved the fact that he had the replacement part in his truck and did not have to leave to purchase anything.

They fixed a leaking kitchen faucet and provided replacement parts for the faucet.  Everything went well and the leak is gone.  We ordered replacement parts from Moen, but the plumber said they were the wrong parts.  Luckily, the plumber had the right parts and that saved us from having to pay for another service call. 

Professional demeanor and work.

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Work was perfect. He worked fast and efficient and was timely and professional! Highly recomended

I called early Thursday morning...they were here in 2 hours.  Diagnosed the problem and fixed in an hour.  I was very lucky that he actually had the part that my shower needed on the truck.  Professional, task focused and even nice to my friendly dog.  A great experience.  I will use this provider again.

good job and quick took him 25 minutes.

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We have owned the house on Harding street for about a decade.  Sometime before that, the original tub faucet had rusted out and been replaced by a plumber who did a poor job, leaving gaps between the faucet/handles and the wall, and the faceplate unable to be properly installed.  
Three weeks before approaching Mercury, we had a different plumber out to the house, who diagnosed the problem and suggested a faucet extender was necessary.  He charged us $80 for the visit and said he would come back when the part came in.  A week later when we had not heard from him, we called and were told that the part was on back order, and he should have it the next week.  The following week, we called him again, and were told the same.  
Frustrated, I asked several of our neighbors, and one recommended Mercury, who was just up the street.  Rather than call and have another plumber show up and charge us a fee to walk through the door, I visited Mercury's offices where Tom, the owner, sat down with me.  After listening to me describe the situation for five minutes he offered to drive to the house (2 miles away) and do his own analysis for no charge.  Of course I said yes.  
Tom immediately jumped in his truck and followed me to the house, where he spent 30 minutes analyzing the situation and describing in detail what needed to be done, what the original plumber had done wrong and why the 'new' plumber's proposed solution wouldn't work.  He offered to have one of his plumbers out immediately to fix the problem properly (estimated that it would take 2-3 hrs).  We then drove back to his office.  Once there, he grabbed one of his men, and described in detail what needed to occur.  The plumber then followed me to my house.  
Tom's estimate turned out to be accurate - it took his plumber about 3 hrs of hard labor to correct the problems created by the original plumber and properly install the faucet.  His workmanship was fantastic and I am extremely satisfied with the job.
In this day and age of poor customer service, I was stunned and impressed by the way Mercury took care of my problem.  I would highly recommend them in the future.

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This is my second time using Mercury Plumbing. I was lucky enough to have Justin show up again. He provided prompt, professional and friendly service.

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I had opted to go with this company after they estimated, by phone, that the total cost would be under $200. They charge hourly but they told me exactly what parts I needed for the job, and I felt comfortable that they were right. .I had gotten two other prices from other companies both of which would have been cheaper as it turns out. When they came out, they began work only to find that I had a couple fixtures that would not work and that   the plumbing supply store gave me the wrong parts. So after an hour and a half, we had to reschedule for an extra day. The next visit lasted two and a half hours. The new guy had to look everything over and figure out where we had left off. He then proceeded to complete the job. I will say he was very nice. If,however,  I had hired another company for a flat fee, the plumbing fixture errors would have been the responsibility of the plumber, not mine. All the errors caused extra charges for time to me. I asked them to come back because the tub spout they installed was wiggling around. Obviously the pipe was too long and had to be cut down a little. They told me that to do that I would have to absorb another hour of charges. My advice is that if you know exactly what you need to supply them with, or if it is a small job, by all means go with them. If it is more complicated, and you are not a semi-expert, hire a company that will give you a total price. Let them be responsible for any mishaps that occur. I have certainly learned my lesson.

It was fine.

It was fine. We had to call them again in December.

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