Facility Pro Tech

unknown

Facility Pro Tech installed a new AC unit and airhandler at my Mom's house in Orlando last summer.
The other day my Mom called and said that the heating portion of the unit wasn't working.
I contacted Facility Pro Tech and within 3 days they had come out and performed the minor repair to the heating strip to get it working again.  It was all covered under warranty.

I have been trying to contact this company, Walter in particular for months.  He does not return phone calls or emails.  They installed an automation system in my home that stopped working within 1 week of them leaving the final time.  A job that should have been one visit, turned into multiple visits.  According to the manufacturer, they installed cameras that were never meant to be installed out doors.  Florida rain was not kind to them.  I had additional electrical work due to their mistakes.  Had to hire a locksmith.  Purchase additional wifi equipment.  And still have a non working system.  This was a complete waste of money.  I waited to post this review in hopes that they would try to redeem themselves but to no avail... 

More electrical issues started to happen and local power company truck pulls up to home 2 doors down so that was interesting.  I grabbed my multi meter and for grins just checked the power coming out of the wall plug and found it was only 65 volts instead of the 120v expected, I walked down to the power company truck and found out 3 of us were in the same low volt problem, bad transformer.

So I called back to Facility Pro to cancel the trouble tech visit since we found the problem, guess what, just incase this low volt issue caused a problem with my AC unit they still wanted to have the tech come by just in case..they did not want me to be without AC after the power problem was fixed, HOLY COW, someone looking out for me, nice touch and the tech would call when heading my way.

Well the power got fixed and my AC come on and worked without issue, tech called and I thanked him for the follow thru but I was comfortable the AC unit was working well and I would call Facility Pro in a couple months to come out and do annual maintenance on the unit for being around and caring about ME.

Nice Job and looking forward to the tune up next month.

Excellent customer service and on the ball company.

Dave

My unit was starting to fail so I purchased the deal. They came out, reviewed the unit, and explained the programs that they had. They didn’t try to sell me anything that I did not need. There were additional costs because I needed an adjustment in the electrical system and readjustment in the exhaust system which was not included in the deal. I felt that the costs for the work were reasonable. They did a very good job and were extremely professional. They cleaned up well after the installation was complete. I am very happy with the system and it is more stable than the unit that I previously had. It was a wonderful experience! I am very happy with their service.

After a few days, I called Walter to get clarification about certain A/C terms/notes he had written long hand on the Angie List Big Deal offer (I am not that technically literate). I requested that he email me a proposal wherein he could amplify/clarify. Being efficient like he is, he was eager to comply with my request the next day. After a few days, I emailed him requesting answers to a few more points. He responded amicably with another email listing his answers to my latest request.

It was about this time, the long time friend and A/Contractor I had informed Walter about called and asked me if he could submit a proposal. I said Yes. I called Walter to discuss a few minor things and I alerted him that the long time friend was, in fact, going to submit a "competitive" proposal. Walter was understanding and not surprised as  I alerted him to this possibilility at our first meeting. Later, he sent me another email (with a refined proposal) asking if there is anything else I needed clarification about. I said no and I complimented him on his thoroughness and congeniality.

In the meantime, I had received the proposal from the competition and the back and forth process began with him. I stayed up late  re-reading each proposal and finally decided on the A/C contractor and close friend of the family. I tried to be fair and make my decision on the details of each proposal.

I then had to make that tough phone call to Walter. He accepted it like the gentleman he is. I sincerely recommend Facility Pro Tech to any one who needs a very competent company which offers a wide range of professional services over and above air conditioning systems.

Walt came to my home at the time agreed and reviewed my old system and explained what product could replace it.  I said did not want another Trane but his special of the Ruud 3 ton.  He answered my questions about the difference between a regular condenser and a heat pump and if necessary.

Also we discussed the programmable thermostat and he suggested a swap out so I could have regular one without internet services.

No show from this company!
Rude Attitude!

Excellent service, very attentive and exceptional after care. Walter arrived exactly on time. He spent a long time installing all the components and he has worked with me since to make sure everything is up and running properly. He is always at the end of a phone call or email if I have any questions and is very knowledgeable about the system and the various products. I have already recommended him to several friends and wouldn't hesitate to use him for any/all future projects. Thank you Walter, for providing good old fashioned REAL service, a very pleasant change in this day and age.

I called them a couple of times. I explained to the sales representatives my situation. If they did not have Carrier's, I would have been willing to work with them and see what other options they offered. I was not currently in the area, but explained that they could come in at any time to take a look. I never heard back from them.

Everything turned out well.  The scheduling was easy, and they did the work as promised.

AC tune up.

Service was scheduled and completed in a timely manner and tech was very professional.

unknown

Did an okay job checking condition of unit I guess.  He decided it needed a capacitor and installed it but changed his mind and decided that maybe I didn't need one and so didn't charge for the one he installed.  He wasn't sure whether my system was installed properly or if something was disconnected.  Perhaps I am wrong but that's the way it seemed.  He may be right that that unit wasn't installed correctly.  I have no idea, except it was working well as far as cooling the house prior to the time that he serviced the unit.

Walter was great. Very responsive. Our a/c went out and they had a new one installed within 2days!!

It went very well. He was here and upgraded both of my air conditioners. They're working great. They did exactly what they said they would do. They were very, very good. They were here when they said they would be. I didn't have to wait around.

The job that was done was exemplary, and Joe, the person who completed the service, was just an extremely nice guy with which to work.  I told him I would have Facility ProTech back for anything else I had A/C related.   The only reason for the B on 'Responsiveness' was because of some difficulty I had in getting an A/C filter after the service.  I had to leave a couple of messages at the shop and did not get those calls returned.  When I did finally reach someone at Facility ProTech, there was an immediate apology for the delay and they went out of their way to make it right (hand delivering the filter to my work that same day).  When I see a business display such a concern about their work product, I feel comfortable that they care about what they are doing and that this was just an isolated fluke--nothing more.  Facility ProTech is certainly worth recommending, and that's why I don't hesitate in ranking them an 'A' overall.

They did a very good job. They came out the next day after I contacted them for the work.  Joe was very nice, helpful, and courteous.

Was a little late in getting there, but called to let me know that he was running late.  Once he got here want about doing his job.

It went very well.  Joseph Martinez did a great job.

The technician was on his game and very knowledgable. He was punctual and on time.

unknown

Ken came from FPT checked out unit-No problem. 50 dollar charge, answered all my questions. Very courteous. Strangely/following month gas bill was less then last year.

al