Everything Solar
About us
Billing questions should be directed to Accounting Department - 407-545-3590 x104
Business highlights
Services we offer
Solar electric systems, lighting & attic fans., pool pumps, pool systems, water heaters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 3% |
The actual problems begin 11 months later. We've discovered a serious leak in one of the other pipes on the roof, as well as a possible (still unconfirmed) leak in one of the panels. At this point, we've attempted to procure a warranty repair, since our anticipation was that the labor would be covered at least, as per industry standard, for a year.
Initially, I've called the service number, and was informed that to have this approved as a warranty repair, I'd need to communicate with service manager, Elisa Fernandez. I sent her an email on Friday, 10/9/2015. The email contained description of the situation, as well as all the relevant photos.
When by Monday morning, 10/12/2015 I haven't heard back, I called the service number again. I was told Elisa will call me back. She did not. So I called again on Tuesday. I was told they've left a message with Elisa, but there was no way to call her directly. Tuesday comes and goes, no call. On Wednesday, one of the employees gives me Elisa's cell phone number. I call her and -- you guessed it -- leave a message. Half an hour later she calls me back (mind you, it is 5 days since I've sent the original email). She's apologetic, but has zero context and isn't aware of the email that's been sent 5 days prior.
Elisa then proceeds to inform me, that for installs such as this, their warranty is only 30 days (really?!) and that I'd be responsible at least for service call fee of $110. To which I agree (wouldn't you? the pump had been off for 5 days by now), and she says she'll schedule a service call, and call me back.
This was Wed morning. I'm writing this review at 1AM on Saturday. I still haven't heard back -- even after leaving two voice messages on Friday. It has been 8 days, and at this point I'll have to call another vendor to deal with this problem, hopefully someone who is more professional, can provide better quality of work, and stand behind it when there is a problem.
"We completely apologize for the experience you have had. Our goal is complete satisfaction. My name is Elisa Fernandez. I am the Sales & Marketing Manager with Everything Solar. We have taken the necessary steps to improve our service. This includes reviewing our staff, of which our service manager who was responsible for caring for your service situation is no longer a part of this company. Quality of our service and customer satisfaction is number one to us. Unfortunately a very small few of our customers have not experienced the level of service they expect and have always received from us. We apologize for any inconveniences you are experiencing. I will be assuming customer service responsibilities at this time. I want to assure you that your situation will be resolved. Please allow me to assist you the best way possible. I will be contacting you immediately in response to your situation. I can assist in resolving it as quickly and efficiently as possible. Sincerely, Elisa Fernandez Marketing Manager Everything Solar [email protected]"
"We completely apologize for the experience you have had. Our goal is complete satisfaction. My name is Elisa Fernandez. I am the Sales & Marketing Manager with Everything Solar. We have taken the necessary steps to improve our service. This includes reviewing our staff, of which our service manager who was responsible for caring for your service situation is no longer a part of this company. Quality of our service and customer satisfaction is number one to us. Unfortunately a very small few of our customers have not experienced the level of service they expect and have always received from us. We apologize for any inconveniences you are experiencing. I will be assuming customer service responsibilities at this time. I want to assure you that your situation will be resolved. Please allow me to assist you the best way possible. I will be contacting you immediately in response to your situation. I can assist in resolving it as quickly and efficiently as possible. Sincerely,"
Not the cheapest, but you can't have cheapest and best at the same time.
"We completely apologize for the experience you have had. Our goal is complete satisfaction. My name is Elisa Fernandez. I am the Sales & Marketing Manager with Everything Solar. We have taken the necessary steps to improve our service. This includes reviewing our staff, of which our service manager who was responsible for caring for your service situation is no longer a part of this company. Quality of our service and customer satisfaction is number one to us. Unfortunately a very small few of our customers have not experienced the level of service they expect and have always received from us. We apologize for any inconveniences you are experiencing. I will be assuming customer service responsibilities at this time. I want to assure you that your situation will be resolved. Please allow me to assist you the best way possible. I will be contacting you immediately in response to your situation. I can assist in resolving it as quickly and efficiently as possible. Sincerely,"
So I took photos, sent them in the ES operations and they helped out in getting things repaired. It took 3 visits and 7 scheduled appointments to get it done. Yes 7 (this includes the actual visits). Meaning, the "repair guy" would set a time that we both agreed upon but would not show or was busy or something happened. So their method to fix it was to put roof cement on everything all around it. My dry wall they gave me Killz and got a matching paint sample on my roof so that was nice. Not take it out and reinstall it but cement everything. I don't know how long that will last but it seems to be working for now though we have been without rain for a month now.
I'll keep you posted and provide updates as we go but it took a lot of time to get these things done to include having to threaten getting a roofing contractor out to fix their install issues and then sending ES the bill.
Not saying Brad or the team wasn't good but my experience must have been a fluke or something. Any case, I don't think I'll be using them.
P.S. They said they would help me fill out the tax forms for the energy stuff done to the house to include or mostly with the attic fans and then I can add stuff to the form. When I called and asked for help (after Brad showed me the form on the sales pitch) they basically said in a nut shell, here is the form nomenclature, here is where you can get it, have a nice day. Again, expectation management. I guess that is what people "helping" these days so now when I shop around I'll know what to ask for.
Nice guys but I'll be taking my money elsewhere next time. Who knows, I may come back but I think my personal experience warrants a visit some place else for a try (for me that is).
"We completely apologize for the experience you have had. Our goal is complete satisfaction. My name is Elisa Fernandez. I am the Sales & Marketing Manager with Everything Solar. We have taken the necessary steps to improve our service. This includes reviewing our staff, of which our service manager who was responsible for caring for your service situation is no longer a part of this company. Quality of our service and customer satisfaction is number one to us. Unfortunately a very small few of our customers have not experienced the level of service they expect and have always received from us. We apologize for any inconveniences you are experiencing. I will be assuming customer service responsibilities at this time. I want to assure you that your situation will be resolved. Please allow me to assist you the best way possible. I will be contacting you immediately in response to your situation. I can assist in resolving it as quickly and efficiently as possible. Sincerely,"
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FAQ
Contact Information
1901 W Colonial Drive, Orlando, FL 32804
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