About us
DIRECT CALL: (866) 469-5521 x 100 Eric A Hassen has 27 years of experience. We believe at EB Management (a division of Estate Brokers LLC) our clients should receive a steady income, great tax breaks, growing investments, and have well-established protections in place. We excel at managing all types of investment properties (residential, commercial plazas, multi-family, and residential communities). We know more than just simple management. We understand the backbone of business that covers every aspect of investment and how it works together; the financials, budgets, Trust, eviction legalities, collections, HUD standards, construction, insurance, maintenance systems, and getting results. OUR STAFF: We have 3 experienced managers and 4 hard working Leasing Assistants. MAINTENANCE: We utilize only qualified, vetted, licensed, and insured vendors (Mechanical, Electrical, Plumbing, Collection, Legal, etc). LEASING: We market properties through 30-40 websites, utilize signs, communicate with surrounding area agents and more. All marketing cost are included. COST: Our services are tax-deductible. EXPERIENCE: Our monthly statements are online, 1099 and year-end-financials are computerized. Leasing, collection, credit reporting, and management are all included as full service. EXPECT: Maximize Rental Incomes, Managed Leases, Maintained Tenant Relationships, Vetted Vendors, Long-term Equity, Compliance of Local, State, National Regulatory and Housing Laws. Tenant Insurance and credit reporting are all included to protect our clients and their investment.
Business highlights
Services we offer
Collection, FULL-SERVICE MANAGEMENT. Leasing, and Property Management. NEED MORE INFO? https://www.facebook.com/MyEBManager/posts/10155313375956377
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 94% | ||
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"Thank you"
"Thank you so much for your review. We greatly appreciate the review and any recommendation. We work hard and greatly appreciate when someone takes the time to do a possitive post."
I reside outside Florida and they are currently managing a property for me. They have a transparent and uncomplicated system that provides all the information I need in a timely & consistent manner.
Services and expectations (of both parties) are on the table from the first meeting and responses to my queries have all been timely and to-the-point.
I think the services offered cover all items required for proper and efficient property management and I have no hesitation in recommending Estate Brokers.
every worked with. Highly recommend!
180515 Complaint to Angies List re Estate Brokers LLC
Complainant: James H. Coppens (hereafter referred to as Owner)
Respondent: Estate Brokers, LLC, and broker Eric Hassen, 817 Menendez Court, Orlando, FL 32801 (hereafter referred to as EB)
Background: Owner and EB entered into two Property Management Agreements (PMA) on November 18, 2014. EB subsequently started managing two of Owners properties, 606 Marshall and Mustang. After discussion of an EB repair on 31 Jan 2015, EB notified Owner of termination of the agreement on February 9, 2015 effective March 1, 2015, by mail.
Complaint:
1. EB did not exercise Due Professional Care. On January 13, 2015, EB had a 15+- year old ceiling fan repaired at 614 Marshall St. for $133.50, when replacement would have been the best choice. (Owner even had a ceiling fan at the location for installation.) EB knew the problem was a malfunctioning ceiling fan before he sent a repairman. When owner was informed and discussed the completed repair with EB on Jan 31, 2015, EB refused to acknowledge error, and argued the matter for 30 minutes.
2. EB did not provide timely notice of cancellation of PMA. The Management Agreement requires 30 days written notice. EB gave only 19 days notice (Notice Feb 9 for cancellation Mar 1).
3. EB does not have adequate Professional Knowledge. EB displayed lack of knowledge of Landlord Tenant Statute by insisting Owner have tenants APPROVE of transfer of deposits to owner after termination. (The statute requires NOTIFICATION, not AGREEMENT ). When Owner discussed this anomaly with EB, EB argued for 30 minutes and remained insistent that Owner provide EB the tenant signed forms.
4. EB required tenants to sign an illegal document. EB insisted that Owner have tenants sign "Security Deposit Transfer Agreement" to obtain Owners funds from EB. The legal requirement under Landlord Tenant Statutes is to NOTIFY tenants of Security Deposit Transfer, not for tenants to AGREE to the transfer.
5. EB delayed transfer of funds back to Owner after termination. EB did not inform Owner of requirement to have tenants sign "Security Deposit Transfer Agreement" until 4 Mar 2015 by email! EB should have had the tenants sign any paperwork well before 4 Mar 2015, not require Owner to do it. Owner immediately requested copies of the form on Mar 4, 2015, due to lack of printer. EB did not send the forms until March 11 as they were received March 13 by Owner. After several more delays, EB did not send final check in settlement of account until 29 Apr 2015 (Feb 9-Apr 29 =77 days)!
6. EB did not perform adequate Property Management prior to EB's self imposed termination date. EB did not have tenants sign "Security Deposit Transfer Agreement", but insisted owner perform this Property Managers task.
7. EB threatened to charge illegal fees. When Owner asked about the legality of "Security Deposit Transfer Agreement" EB refused to provide legal citations and EB countered with a threat to charge $125 per hour for researching and explaining, and for activities relative to terminating Property Management Agreement.
"Mr [Member Name Removed] as a Brokerage Firm, we must adhere to state, county, and federal mandates & laws. The violations on your property (owner allowed tenants to perform electrical work, that later sparked, and neglected HUD required repairs) that just we can't get in the middle of, nor based on your responses did you wish to rectify. Fair-housing, code, and brokerage-state-guidelines, regulations, and other laws are not something we wish to break base on a client's interpretations of laws. Unfortunately, we needed to terminate our agreement sooner than later to avoid undisclosed risk."
"At this time we have not received any pictures or payment from anyone
Christine was present when the men started pumping the septic tank, then went into the house but came back
out and they showed her the tank was empty, also Eric was told you have a bad drainfield
We pump a lot of septic tanks in the Chuluota area and have never had anyone say we did an incomplete
job
The owner of Dial Septic Tank Service is the type of person who believes in doing a thorough job and correcting any problems
I have been told Eric hascalled another company out to the house when the girls started having problems
again.
Please remit the pumping charge attached OR ATLEAST HAVE THE COURTESY TO RETURN CALLS. "
The response:
"You keep screwing up your case and making mine stronger.
It's past the 90 days, so If you intentionally cloud my clients title they will
seek damages. You might need to start talking to Carl or an Attorney before you
make mistake number 3.
Eric
Hassen, LCAM
Property
Manager, R.E. Broker
ESTATE
BROKERS LLC
(866)
469-5521
Fax:
(321) 256-5028"
www.EstateBrokersLLC.com
My first tip that this would not end well should have been when a friend was sent to show us the house we rented. That should have been the first clue. The friend knew almost nothing about the house, but we liked the location, so we went for it. The worst experience in that home was the first day the septic tank started leaking. I have lived on septic tanks for over 10 years and have had to have them pumped before. This was different - there was raw sewage leaking up into the yard in the back. My bedroom window was directly in front of it; it was nauaseating. Eventually 3 companies came to "inspect" it. They all told him the drain field needed to be replaced. One company had trouble getting payment from him and called us several times trying to contact him, we told them we had just as much trouble getting a hold of him as they did. Again, this was before he sent his repair requests to his new web site. After several weeks of this sewage in my yard, something broke. I have no idea what, but it caused all of our toilets to flood raw sewage into the home. We called, we texted, we emailed, we nearly vomited from the smell. We were never contacted back. The back of the house was carpeted, and we went so far as to rent a Rug Doctor to clean it, but it still stank like an old dirty toilet. When we could not contact anyone, we pulled the carpet. We communicated that we pulled the carpet. The response, finally, was to send in a company to replace the drain field. The yard was bulldozed, the grass was never replaced. It was awful. After that experience, it was decided that now we needed to have inspections. Someone was sent to inspect every six months. The inspector discovered massive code violations - mostly electrical - and those were finally fixed. Everything else we did ourselves. When the owner herself wanted to see the house, we were happy to show her around, and she was delighted with the state of the home. She gave us her mailing address and asked that we throw away the old refridgerator (it was freezing our veggies, we bought a new one). After two years, we not only moved out, but bought a home so we would never have to deal with anyone like him ever again. When it came time for our deposit to be returned, money was taken out for a bird, which we have never and will never own because I am not a fan of bird poo, and for "unauthorized carpet removal". We did not bother to fight it because it was not worth it. I would not reccomend renting from this company.
"As tenants and UCF students, you should understand our clients are the ones who felt you were accountable for the damage and the missing refrigerator. Estate Brokers LLC does not derive any benefit from holding a tenant's deposit. When damage occurs, deposits, credit, collection firms and courts are utilized. That is our job. More so, we are very sorry you felt it was difficult getting a hold of us. We were in communication with your other roommates. Also, we do provide portal access, email, text, and 24-hour front desk support. We appreciate communication with tenants, as such, we spend large amounts of resources recording, documenting and organizing communication to eliminate difficulties between clients, the tenants, and vendors. However, I'm perplexed at the private email you acquired and used out of context. Either way, we are sincerely glad you entered a more mature part of life, with 'the responsibility of home ownership', congratulations. We wish you the very best."
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