EB Management

Eric did an excellent job in property management of the house in the Orlando area.

Excellent!! Estate Brokers provides first class property management services. We have been working together for more that a year now and I have found them to be professional, knowledgeable and thorough. I highly recommend them to anyone seeking property management services.

Thanks to Estate Brokers Property Management, I found exactly what I was looking for due to the diligence and patience of their employees. I would absolutely recommend this service to my friends and family and in fact, my Aunt is currently working with them to find a home based on my recommendation.

A friend recommended Estate Brokers to me when I needed a new home to purchase within the Orlando location. I called them on the telephone and the next day a man showed up. We discussed the issue and after my explanation, he told me that he would get back to me soon and he left. To my surprise, within two weeks intervals, the gentleman called me and said, he has got a house for me. I couldn't believe it because I wasn't expecting it so soon, but be as it may, we met together and he showed me the new house. It was fabulous and the location too was excellent. He helped me do the paperwork and every other matter. Estate Brokers are really professionals and very kind and trustworthy. I will recommend them to anyone finding a home.

I had previously listed my house with traditional agents with no success. Hesitantly I decided to give estate brokers and property management a try and do not regret my decision now. I can't say enough about the staff with their communication, an anywhere, anytime attitude, smart and effective marketing of the product (in this case our home) and more importantly driven for results. Having control of the sale and being able to deal directly with buyers also contributed to the successful sale. I will be using this service again in the future, should the need arise to sell any property. Highly recommended.

Estate Brokers is way ahead of the pack with the level and quality of service they provide and the professionalism with which they carry out their service. I reside outside Florida and they are currently managing a property for me. They have a transparent and uncomplicated system that provides all the information I need in a timely & consistent manner. Services and expectations (of both parties) are on the table from the first meeting and responses to my queries have all been timely and to-the-point. I think the services offered cover all items required for proper and efficient property management and I have no hesitation in recommending Estate Brokers.

We found to be our experience with Hassen of ESTATE BROKERS excellent. He went above and beyond in showing us a number of apartments trying to fulfill our exact needs. He was super professional, always attentive, and got back to us right away. I've had my fair share of experiences with brokers over the last several years in FL and Hassen is by far the most professional I've every worked with. Highly recommend!

We'd looked on Google+ and Angie's list for property management companies and came across Estate Brokers after a few days of reading (what felt like) hundreds of reviews. I'm glad we did though, as the daunting and weeks-long process that my client had been through was resolved just two weeks later! That said, thank you to Estate Brokers-- for making his life (and my job) so much easier!

I had facility pro tech come in and perform an AC maintenance check. Estate Broker was aware that I was due for a maintenance check and contacted me. Since everything was done online, I got notified from Estate Brokers and got information about the company that would provide the service (facilityprotech). With the service itself, they were very professional and helpful. It didn't take too long for the service to get complete. Estate Broker is a great company to work with because they notify me if there are any concerns with the property. They always try their best.

The company staffs are very professional and response very quickly. They are very helpful and take care of everything from advertising the house, finding tenants, to all the legal paper work, leasing process. All of their process was posted on their website so it's very easy to follow.

I needed to find a rental in Florida in a fairly short period of time. I searched the internet for rental managements in Orlando and stumbled upon Estate Broker LLC. I contacted them for rentals in Florida. They were really helpful and showed me rentals in the area I wanted. They had a great knowledge of the real estate market thus giving me more options for choosing my rental. Even though I was not able to attend the showing of these rentals, Estate Broker LLC sent me virtual tours of the rentals. It made my experience that much more comfortable. I will say that the pricing were not exactly what I had hoped for but it works for me. I was expecting a higher rental rate but Broker Estate LLC showed me the right price, the right rental. Great costumer service and great attitude. Definitely will recommend them to friend's moving to Orlando, Florida.

Great response rate. At first there were misunderstandings with the house showing, but the manager responded fast during his off hours. Definitely great service.

The company has a wide range of selections and the agents were helpful and honest with the properties features. They were professional and responded in a timely manner. Very knowledgeable staff about the area and reasonable rental process. Everything was clear from the beginning and made it easy to find a place.

I saw many good online ratings for Eric Hassen for property management, both here on Angie's list and on Zillow. So, I called Eric and made an appointment to speak with him over the phone. He called, and we spoke over an hour; I was happy with his answers to my questions. We then made an appointment for him to come to my house that Friday. As I am from a marketing background, I do know that it is quite easy to fake good online reviews, and this VERY frequently happens. Some of the signs are: no names of reviewers/names containing mostly numbers; a reviewer that creates an account only to review one company and never reviews another again; similarities in grammar/spelling errors in multiple reviews, and others. Therefore, I looked up these elements in the reviews I found, and these signs were in evidence. So, I looked up negative reviews. I found two, both of which mentioned litigation. Following this, I read his sample managing agreement, which is kindly available on his website. It contains a "Non-Disparagement" clause which states "should the owner make a disparaging statement regarding manager...including but not limited to any online reviews, the owner agrees...payment by the owner to manager of liquidated damage amount equal to manager's compensation...for 1 year." This appears to be regardless of the truth of the review, and regardless of legal findings of libel. Makes sense why I couldn't find bad reviews! This alone makes all online reviews - including Angie's List - useless, as any negative statements made by those who do business with EB are throttled. So, I politely asked Eric via email if he could give me any references from those who do business with him. Any. He said no, and promptly cancelled our appointment, asking to "reschedule." That was two weeks ago, and I haven't heard from him since. Not an email; not a phonecall. If that isn't a red flag, I'm not sure what is. So, just make sure you can trust this company if you decide to use them. I won't be doing so.

180515 Complaint to Angies List re Estate Brokers LLC Complainant: James H. Coppens (hereafter referred to as Owner) Respondent: Estate Brokers, LLC, and broker Eric Hassen, 817 Menendez Court, Orlando, FL 32801 (hereafter referred to as EB) Background: Owner and EB entered into two Property Management Agreements (PMA) on November 18, 2014. EB subsequently started managing two of Owners properties, 606 Marshall and Mustang. After discussion of an EB repair on 31 Jan 2015, EB notified Owner of termination of the agreement on February 9, 2015 effective March 1, 2015, by mail. Complaint: 1. EB did not exercise Due Professional Care. On January 13, 2015, EB had a 15+- year old ceiling fan repaired at 614 Marshall St. for $133.50, when replacement would have been the best choice. (Owner even had a ceiling fan at the location for installation.) EB knew the problem was a malfunctioning ceiling fan before he sent a repairman. When owner was informed and discussed the completed repair with EB on Jan 31, 2015, EB refused to acknowledge error, and argued the matter for 30 minutes. 2. EB did not provide timely notice of cancellation of PMA. The Management Agreement requires 30 days written notice. EB gave only 19 days notice (Notice Feb 9 for cancellation Mar 1). 3. EB does not have adequate Professional Knowledge. EB displayed lack of knowledge of Landlord Tenant Statute by insisting Owner have tenants APPROVE of transfer of deposits to owner after termination. (The statute requires NOTIFICATION, not AGREEMENT ). When Owner discussed this anomaly with EB, EB argued for 30 minutes and remained insistent that Owner provide EB the tenant signed forms. 4. EB required tenants to sign an illegal document. EB insisted that Owner have tenants sign "Security Deposit Transfer Agreement" to obtain Owners funds from EB. The legal requirement under Landlord Tenant Statutes is to NOTIFY tenants of Security Deposit Transfer, not for tenants to AGREE to the transfer. 5. EB delayed transfer of funds back to Owner after termination. EB did not inform Owner of requirement to have tenants sign "Security Deposit Transfer Agreement" until 4 Mar 2015 by email! EB should have had the tenants sign any paperwork well before 4 Mar 2015, not require Owner to do it. Owner immediately requested copies of the form on Mar 4, 2015, due to lack of printer. EB did not send the forms until March 11 as they were received March 13 by Owner. After several more delays, EB did not send final check in settlement of account until 29 Apr 2015 (Feb 9-Apr 29 =77 days)! 6. EB did not perform adequate Property Management prior to EB's self imposed termination date. EB did not have tenants sign "Security Deposit Transfer Agreement", but insisted owner perform this Property Managers task. 7. EB threatened to charge illegal fees. When Owner asked about the legality of "Security Deposit Transfer Agreement" EB refused to provide legal citations and EB countered with a threat to charge $125 per hour for researching and explaining, and for activities relative to terminating Property Management Agreement.

" I have dealt with Eric Hassen at estate brokers llc for over 3 years and he has been of great character. I met him when he was managed the community of Lake Ridge, he is an excellent friendly manager, I highly recommend him! "

so far so good.......we will see how it goes

Eric Hassen is my property manager. He collects rent and deals directly with the tenant regarding all issues. He has always been very professional and willing to answer any questions I have regarding the process. My tenants seen to be happy with him. I am particularly happy with the level of integrity that he has. I have had issues in the past with less than honest property managers in Florida. I plan to continue using his service as long as I have the property.

We were shopping for a property management company for our rental property and Estate Brokers was very helpful and informative. They promptly return phone calls to answer our questions and their website is extremely informative. We would be happy to use them in the future but as it turned out we did not require the service for our current situation.

Due to the fact that he is threatening to sue me for this review, I would like to include the copy of the email that was sent to him by the company he did not pay. "At this time we have not received any pictures or payment from anyone Christine was present when the men started pumping the septic tank, then went into the house but came back out and they showed her the tank was empty, also Eric was told you have a bad drainfield We pump a lot of septic tanks in the Chuluota area and have never had anyone say we did an incomplete job The owner of Dial Septic Tank Service is the type of person who believes in doing a thorough job and correcting any problems I have been told Eric hascalled another company out to the house when the girls started having problems again. Please remit the pumping charge attached OR ATLEAST HAVE THE COURTESY TO RETURN CALLS. " The response: "You keep screwing up your case and making mine stronger. It's past the 90 days, so If you intentionally cloud my clients title they will seek damages. You might need to start talking to Carl or an Attorney before you make mistake number 3. Eric Hassen, LCAM Property Manager, R.E. Broker ESTATE BROKERS LLC (866) 469-5521 Fax: (321) 256-5028" www.EstateBrokersLLC.com My first tip that this would not end well should have been when a friend was sent to show us the house we rented. That should have been the first clue. The friend knew almost nothing about the house, but we liked the location, so we went for it. The worst experience in that home was the first day the septic tank started leaking. I have lived on septic tanks for over 10 years and have had to have them pumped before. This was different - there was raw sewage leaking up into the yard in the back. My bedroom window was directly in front of it; it was nauaseating. Eventually 3 companies came to "inspect" it. They all told him the drain field needed to be replaced. One company had trouble getting payment from him and called us several times trying to contact him, we told them we had just as much trouble getting a hold of him as they did. Again, this was before he sent his repair requests to his new web site. After several weeks of this sewage in my yard, something broke. I have no idea what, but it caused all of our toilets to flood raw sewage into the home. We called, we texted, we emailed, we nearly vomited from the smell. We were never contacted back. The back of the house was carpeted, and we went so far as to rent a Rug Doctor to clean it, but it still stank like an old dirty toilet. When we could not contact anyone, we pulled the carpet. We communicated that we pulled the carpet. The response, finally, was to send in a company to replace the drain field. The yard was bulldozed, the grass was never replaced. It was awful. After that experience, it was decided that now we needed to have inspections. Someone was sent to inspect every six months. The inspector discovered massive code violations - mostly electrical - and those were finally fixed. Everything else we did ourselves. When the owner herself wanted to see the house, we were happy to show her around, and she was delighted with the state of the home. She gave us her mailing address and asked that we throw away the old refridgerator (it was freezing our veggies, we bought a new one). After two years, we not only moved out, but bought a home so we would never have to deal with anyone like him ever again. When it came time for our deposit to be returned, money was taken out for a bird, which we have never and will never own because I am not a fan of bird poo, and for "unauthorized carpet removal". We did not bother to fight it because it was not worth it. I would not reccomend renting from this company.

Eric is extremely knowledgable about property management and provides clear guidance and support. He took an hour with me to explain his services, made recommendations and showed genuine interest in our needs for renting our property. As a military family, we can be assigned anywhere, and we are lucky to have found Eric and Estate Brokers. Clear statements each month. Wide net for advertising property and hires quality contractors to do work at a reasonable price. Peace of mind for our future "retirement home."

Excellent communication and followup

They have managed our property for almost 3 years now and have always been professional and capable. When our property has required maintenance, Estate Brokers provided both pictures and options for repair. Options for repair often included short vs long term and less vs more costly considerations. They also inspect the work commissioned on our behalf and hold the agencies performing services accountable. We could not be more pleased.

As an owner, you want to keep your property maintained and build equity over time. That's why finding a conscientious, long-term tenant is important, and Estate Brokers helped with this. But what about the issue of monthly income and maintenance costs. If you're not careful, you can wind up losing your monthly profits to fees, maintenance and repairs. To date, Estate Brokers has not charged us anything other than what we agreed to up front. What's more, when we did need to take care of having the home cleaned and the lawn service performed prior to move-in, Estate Brokers negotiated with their vendors to get us prices far lower than we could have ever gotten on our own. Estate Brokers is saving us money each month - not just in property management costs - but in maintenance costs as well.

My rental home was on and off the market in a week! The company explained critical best practices to me and was able to execute with poise and experience on all the necessary steps that lead to the lease signing. We got exactly what we asked for in rent - no negotiation. The best part is that the company doesn't nickel and dime you and at the same time offers an expanded list of services. This company is a sure bet.