Drainage Solutions - Septic Repair & Service

"We have no such client in our data base, so we must conclude one of two reasons for this review. First reason, this person has us confused with another company or she may have hired someone representing our company and they pocketed the money without our knowledge. Either way, we apologize for any disappointment we may have caused you."

"First we must admit that it is a relief that [Member Name] will not use our services anymore. The drainfield that was installed was permitted and inspected by Orange County Health Dept and passed inspection. It met all size and elevation requirements. [Member Name] was upset that rock residue washed out of the cover dirt and claimed that we did not haul away ALL the spoils, which anyone that ever had a drainfield replaced can confirm that it happens to all job sites. He would not have appreciated another load of soils taken away and incurring additional costs, which he seems to be complaining about. The change of our name had nothing to do with dissatisfied reputation. As Drainage Solutions, we do much more than septic systems. We also have one of the most professional staffs in Central Florida with licensed septic, storm, and engineers on our staff. We will not comment to this clients rantings after this correspondence, he took up months of our time with the BBB, which they found his complaints unresolveable. He would not have been happy with anything we would have done. Can't make everyone happy."

"I'm very sorry that you have not received a call from us to set an appointment and searched for a reason why this was not done. After reviewing our dispatch note book, service ticket log, dispatch log and checking with our estimators, we have not found your name or location in our system. This is the reason no one responded to your request for an estimate. We have a number of layers of records to cross reference the request but none have your info in it. I have a hard time believing we missed your info at all levels, but in case we did, I apologize. If this happened to me and I was interested in working with a company, I would ask for an owner or operations manager to ask if they were interested in doing business with me. If the persons answering the phones dismissed my call like you describe, asking for an owner would be the next best thing even if it's to say you won't do business with them. This complaint blindsided us and we believe we don't deserve it."

"We try to be timely with our actions and responses, but when you are depending on others for their timely response, it makes it hard for us to answer for that. We did file a permit to replace this clients septic tank that was collapsing, and normally it will be about 5 to 7 working days to get it returned. This permit took a little longer for the return. The state health dept is the agency who issues the permit and they need to send an inspector to the site for a site inspection before they write the permit. The first 2-3 days is a waiting game because the utility companies need to locate all utilities before anyone digs into the ground. The inspector must take soil borings before they can determine the specifications of the permit. So it did take slightly longer to acquire this permit. The permit was written to replace the septic tank only, and our quote was for that purpose only. The connection that [member name removed] is referring to is the connection from the septic tank to the distribution box. The reason why we don't do anything to the d-box is because that would be considered a repair to the drainfield and that was not included in the scope of work. One reason we don't do anything to the d-box is because if the drainfield fails, one can always blame it on the work done to the d-box. We could have done a rejuvination to the drainfield and listed it to the county but [member name removed] would have had to pay an additional $1000.00 on top of the tank replacement, which he was not prepared to do. We are sorry if we did not satisfy this client to the fullest, but we did try."

"Drainage Solutions was hired by the bank to replace existing septic components that were not working. We did point out to the buyers agent that the pump in the rear lift station was overworked due to the head pressure, vertical push, and distance the pump need to pump. The buyers agent wanted us to upgrade the pump to meet the needs to drain tank timely & properly, but in order to accomplish that, we needed to convert the electric connection from 110 volt circuit to a 220v circuit. Our authorization was to replace existing conditions, not to upgrade anything. We did what was contracted, for our customer – The Bank – not [member name removed]. The pump burnt out within a short time – we replaced it with an upgrade ½ hp pump – that pump burnt out after a short while & we replaced it with the best ½ HP pump on the market – at no cost ever to [member name removed] – but [member name removed] wants the upgrade to what is needed – at no cost – that is not going to happen. We will not refund any money to [member name removed] because he never paid any money to Drainage Solutions for all services we already provided."