horrible .. everything

I visited Color Recon yesterday to get a quote to paint and replace a rear bumper on our 2000 Toyota Camry. I told the owner/manager that I had already purchased the bumper - just needed them to do a nice matching paint job and replace the bumper. I explained that I had already been quoted a price of $350 from a shop down the street and wanted to see if they could do better on the price. I was provided a brochure and hard copy quoted price of $289 + tax for a total of $307.79. (see attached pix of the quote) We discussed dropping the vehicle off that evening or early in the morning so they could start work and finish it by Friday PM. I decided to bring it back in the morning. When I arrived at around 8:30 with the new bumper, the owner/manager asked what I wanted to do with the bumper. I was a bit perplexed - thought he was referring to the old damaged bumper. I asked him to clarify. He said the price I was quoted yesterday was just for painting and that it would cost another $75 to remove the old bumper and install the new bumper. Needless to say, I was astounded bcz I had made it very clear that I was looking for paint and replace service. I asked him, “Why would I come to you to do the same job for a higher price as I was just quoted by your competitor down the street?” He offered to drop the install price to $50. He apologized and said it was a misunderstanding/miscommunication. I told him, “No it wasn’t. I made it very clear what I wanted and if he could provide the service at a better price.” He apologized again. But the bottom line is, I was quoted one price and when I showed up for the work, the price mysteriously increased, even though I had been provided a hard copy quote the previous day. (Unfortunately, I did not have the hard copy quote which clearly states “Repl Paint and refinish” for $307.79.) In addition, why did we discuss leaving my car overnight if they were only going to paint the new bumper? We discussed it bcz he knew that the quote was for removing the old and installing the new bumper after it had been painted. So there was no misunderstanding/miscommunication with what I wanted and what I was quoted. It was just that he wanted to squeeze an additional $50 out of me. This is all on top of the fact that I had driven 5 miles there in 8:15 am traffic, arranged for my son to pick me up and drop me back home, then had to drive back home again, bcz the owner/manager decided to all of a sudden increase his price. As I told him, I am very unhappy with their unprofessionalism and last minute changes in price just as I am about to drop the vehicle off to start the work. Very uncool and very disappointed. Watch out for this guy!

BEWARE: This business is all about price gouging, swindling, bad business ethics, bad customer support, AND THEY LIE. They will charge $500 or more for doing an estimate if you decide to remove your car from their shop to get a second estimate elsewhere, they'll charge you $50 per day "storage', they'll add 3% onto your final bill for "paypal" surcharges, and there's no payment method that will allow you to avoid this 3% surcharge. Brought my car to them on a Monday for MINOR REPAIRS, and they told me it would be done by Friday. I received no calls/text/emails from them between that Monday and Friday afternoon, and even though I had their cell phone number and tried several times to reach them to no avail. I needed to know when my car was going to be ready because I was driving a rental car and needed to know if I needed to extend my rental. THEY DON'T CARE ABOUT THE CUSTOMER IN ANY REGARD. To top it off, after taking TWO WEEKS to repair minor damage, I went to pick-up my "repaired" car and noticed NEW DAMAGE (new dent and chipped paint) ON MY CAR. Still I decided to leave that shop then because I thought myself fortunate my car still had an engine in it. They tried to LIE to my insurance company about the new damage . Fortunate for me, I took pictures of the entire vehicle BEFORE I dropped it off, and my insurance company took pictures before color recon started work: both sets of pictures proved the added damage was caused by color recon. This isn't going to end well for them.

It took 7 weeks to complete and was not satisfied with work done for money paid. Painted areas were not perfect match. He would not take responsibility for damage to door hinge and removal of tint and left two very visible nicks.

They did a super job, Jay was very professional and offered several options for the repairs without trying to push me to pay the most money. I left my car there on a Monday night around the time they closed, Jay called at 11am on Wednesday to let me know it was ready. The hood looks brand new, like nothing ever happened to it. The price was very fair for the amount of work they did and they even gave me a ride to the rental car agency. Color Recon is the only place I will contact if I ever need this kind of cosmetic paint repair again.

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Awesome!!!!. Work was performed as described. VERY reasonable with the price. I was able to meet and talk with the owner, who was very professional. I was very pleased with the overall service and will be back for sure.

Juan gave me an estimate via email from a digital photo. I then stopped by the shop to confirm the price and set up an appointment. The work was done quickly and to my satisfaction on a 2007 car.

I was very pleased, and I saved almost $200 going with them.

They saved me money. I was completely satisfied. I thought they were very professional and did the car as promised, in a day. Their work is very good. I would highly recommend them.

SERVICE FROM THIS COMPANY HAS BEEN EXCELLENT. WE HAVE USED THEIR SERVICES ON MORE THAN ONE OCCASION. THEIR PERFORMANCE AND PROFESSIONALISM IS EVIDENT IN THE WORK THEY DO. I HIGHLY RECOMMEND THEM.