On June 22, 2015 of this year I called Brownie?s Septic & Plumbing out to one of my rental houses to clear a stopped up drain, as I?ve done many times in the past.  They came quickly and ATTEMPTED to clear the drain without much luck, at a cost of approx. $122.  It was clear that one of the branches of my drainage system was going to need to be replaced.  So Brandon Lepper, Brownie?s Estimator, came out to the property to inspect the job and he quoted $2,350.  He told me he would e-mail the contract by the next day.  My corporate e-mail address is similar to another company in my business, so I was VERY EXPLICIT when giving him the address.  I heard nothing from him and when the tenant called Brownie?s to inquire about the commencement of the job, Ashley Pardo told him that they were waiting on me to send the contract back.  This made the tenant belligerent as they felt I was ?dragging my feet? over spending $2,350.  A quick call to Ashley (where she denied talking to the tenant, but then how did he know I hadn?t signed the contract?) revealed that Keith, the plumbing manager, had gotten my e-mail address incorrect.  So she finally sent it to me 6/25/15 1:28pm.  I returned it signed moments later at 1:28pm, also requesting that she send me a copy of the invoice for the call on 6/22/15 (I had gotten a faded pink carbonless). Ashley Pardo responded that she would send a copy of the invoice that day.
At this point  I was quite cognizant that the tenant had been without a working drain for several days, so on 6/25/15 7:46pm I emailed Ashley Pardo again asking if we could at least pump the dirty water out of the drain in order to make it more sanitary.  I even offered to pay them for another housecall for the extra work. Tina Borden responded the next morning at approx. 8:30am via e-mail saying that  ?I was advised by Keith (plumbing mgr) until the job is complete you signed proposal on we won?t be able to resolve the issue of the standing water?.  So I was pretty much stuck with waiting until Monday or Tuesday, being the dates they promised the work to be done. At this point I hadn?t given them a deposit and so I called Tina at 8:00am on Monday 6/29/15 (they had promised either Monday or Tuesday as a start date) and offered to meet her plumbers at the property anytime that day or the next with a 50% cash deposit (per contract).  Hearing nothing by the end of the day on Tuesday (6/30/15) in the late afternoon I called their office again and one of the ladies (Ashley or Tina) said that they had delays on other jobs and would get to it shortly.  I reiterated that I?d bring the workers a cash deposit the second that they arrived at the property.  For the next few days I continued to call getting the same excuse until Friday 7/3/15 where my tenant was facing the July 4th weekend without a working drain.  I called Ashely who got in touch with Keith and the following answer came back.  Keith says you haven?t paid your deposit and we can?t come out until you do. At this point I was extremely angry, and as an aside I still didn?t have a copy of my invoice.  At this point I told them where to go (and it wasn?t to heaven). 
The next week I called Modern Plumbing who had given me a price of $2,650 for the job.  I engaged them.  To be fair they did have a small delay of a few days in coordinating the job, but they did it without complaint.  Upon completion (they didn?t require a deposit),  I rushed over and gave them the entire amount (within 18 hours). 
I came too several opinions with regard to Brownies.  First I think they?re really quick at coming out to clear drains, but anything further should be looked for ELSEWHERE.  It?s my opinion that the girls in the office are quite stressed and do/say pretty much anything (including lying?) to get to the next call or e-mail with little responsibility and/or follow-up.  Thus they come off like complete ?Air-Heads?, in my opinion.  It?s my opinion that Keith, the plumbing manager, gives them little if any management and appears to have a ?MAJOR CHIP? on his shoulder most of the time. My opinion is that he?s got a real attitude problem.
I called today (9/9/15 in the morning), some two months later, still attempting to get a copy of my original invoice (The one I had was the faded illegible pink carbonless form). Tina said she?d find it and get it over to me.  Once again I felt like she was doing whatever she could to get to the next caller/issue. Later I received a call from Keith, in a very rude tone, asking me whatI wanted and stating that they never did the drain replacement.   After mentioning that I was aware of that, I pointed out that they did charge me for attempting to clear the drain ($122).  He then told me to call him with the invoice number (mine was faded, thus the need for the copy) and they would send it.  I called back a little while later and Tina answered.  Keith had given her instructions and she said she?d send it right over.  That was over 3 hours ago on 9/9/15 and I?m still waiting??.
It?s now 9/15/2015 and I?m still waiting for a copy of my invoice.

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I called at 4:30pm as two toilets were overflowing. A very pleasant lady scheduled us for the first thing next day!! Rene called on the way over to confirm arrival time, found our Tank in 1 minute, pumped it out in 1/2 hour and solved our problem.
Very courteous crew, priced a bit high, but now I feel it was worth it.

Our mainline to the septic tank was backing up into the house. We had the line augured and eventually jetted. We had them come out several times to repeat the process. We ultimately discovered the pipe was failing, crumbling from the inside.

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the service rep performed his task quickly and efficiently

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Went great
Needed two trucks because of distance from street

They did a terrific job!!! They were on time, reasonably priced, did the job quickly and told us that our tank was in great condition. Would definitely use them again. Highly recommended!!!

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In June 2014 I called Brownie's for a bid on a job of adding the plumbing for a new bathroom and hooking up to my existing septic system.  Apparently, at this time Brownies was going through some growing pains or personnel changes as it took a few months to determine what I wanted could not be done. After Eric stepped in, he apologized and explained that what I wanted could just not be done. I have used Brownies in the past and hope they resolved the issues as I would like to use them in the future with the confidence I had with them in the past. .  

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I had them come out to give a second quote because I was not happy with my first one.  They were very Professional and saved me $700.00 dollars from the first quote.  After my deposit it was done in five days, due to inspection on the weekend, that was performed on the following Monday.

They left my yard in excellent condition-like they had never been there!

I would recommend them to anyone.  I am very pleased!!

I was very pleased  to get the company within a day after calling. Was not time due other problems. Yes I will use them again.  Jean was very profesional. He was able to answer all of our questions.

unknown

Price was exactly as quoted. Cleaned up and replaced sod. Looked like they had never been here.

I called Brownie's to have someone come and inspect and pump my septic tank. The woman on the phone was courteous and took my information and scheduled an appointment a few days later sometime between 1-5. I noticed she didn't ask for my phone number so I offered it and made sure she had it (trust me this will be important later).  She told me they would call when they were on their way. The day of the appointment I took half a day off work so I could be home when they came. At about 4pm, I called them to make sure someone was coming. The receptionist told me that someone had come by earlier but that they didn't have a phone number on file to contact me so they didn't stop. Apparently its their policy to not stop at a house unless they contact the customer by phone first. She offered to schedule an appointment for the following day but I had already taken a half day off work and that wasn't possible. She put me on hold for ten minutes to see what she could do, after my hold she offered me a $15 discount. I said "no thanks". 

Monday I called Brownie's to have my septic tank pumped.  It had been 4 years since the last time so I was performing preventive maintenance.  I was not having any problems.  We set an appointment time of Friday morning between 8 and 12.  I was told that they would call when they were on their way and I would have about a 30 minute window.  At 11:45 on Friday, I had not yet heard from anyone so I called their office. They said that I was next because they ran into something that would take longer than the 45 minutes normally allowed for this type of service.  I told them that while I understood that sometimes things happen, I would have expected a call alerting me to that fact, thus giving me the option of either rescheduling or just waiting it out.  Finally, after about 10 minutes they asked if I would like them to call the technician to get an estimated time of arrival.  I say, of course.  Not sure why it took them 10 minutes to find that option.  When they called him, they said he was on his way and it would be about 15 minutes.  They said the reason he didn't call, was because they can't call when driving.  That didn't make a lot of sense since I would think the normal procedure would be to call as he was leaving the last call before he started driving.  She said they would be there in 15 minutes (about 12:15 p.m.). 

When they arrived, there were two people in the truck (so it made even less sense that they couldn't call).  When they arrived, they found the septic tank and pumped it.  They checked the tank and made sure water was running through it properly.   All was done quickly and efficiently.  The technicians were friendly and explained what they were doing.  They said everything was operating as it should and no further work was suggested or required. 

I had been quoted $275, but the technician said that did not include the $10 coupon for Angie's List members, so he reduced it to $265.  Even the originally quoted price was excellent compared with other companies I knew about. 

I was pleased with the end result. 

Technician (Jose) explained the problem and why the blockage happened. He also pointed out several things I would have missed.
I'm pleased with the service
Richard

It did not GO. Hired a competitor Total Enviro Services and was Completely Satisfied, job is Done>

Quick response on a Saturday, professional service

The process was fine except I thought the technician could have done a better job putting the grass back after he had finished.  The last time I had it done the technician that came did an excellent job.

We had a different company come out and replace the tank. But they didn't call us so that we could be at the house so they did the work without us being there so they rubbed us the wrong way. So we went with a different company afterwards.