Founded 1948 • With Angi since August 2005
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Verified Reviews
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septic tank service (95)plumbers (45)drain cleaning (14)drain pipe installation (7)sewer cleaning (3)well & water pump repair (2)water heaters (2)
Showing 1-25 of 125 reviews
Karen K.
11/17/2022
Call Brownies Oct 2022 sine they had pumped my septic tank April 2022, told the lady in the phone I didn’t know if it needed to be pumped but water backed up in my showers and drains slow. A plumber had been out a few days before and scoped my lines for any blockage but not any. The guy came and my husband was home and he just pumped the tank told him it might last a week plumbing issue. Charge $375 and it did nothing shower still backed up and when I got the report it said drain field was draining slow. The guy never mentioned it. Very disappointed I paid for a service I did not need.
Description of Work
Pumped tank
Category
septic tank
Cost
$375
Service Provider Response
Mrs. [Member Name Removed], I am sorry for your confusion and frustration. You had a plumber come out and they told you that you did not have a blockage and to call a septic company. We came out and our technician pump your septic tank as instructed. Once he pumped your tank he can then diagnose your septic system and he then told you that your drainfield appear to be failing. The only way you can check to see if a drain field is not functioning properly is to pump out the tank first. It cannot be done any other way!!! I am sorry you did not like the news that you septic system is failing and now you want to write a bad review as if we did something wrong. YOU hired us to pump out your septic tank which cost $375. We did that and then checked your system for FREE and diagnosed that your drain field is failing. You are right, it did not fix your problem of slow drainage because that will require a new septic system. But that does not mean you should NOT pay for the service provided. YOU PAID for a service that YOU ABSOLUTELY NEEDED and not you have the answer to what exactly is causing your problem. You can't evaluate a septic system when it is full, that is why it has to be pumped out. Again, we are sorry you did not understand this process. MARCHong M.
10/26/2022
This company is a fraud. They pumped my septic system in April 2022. Tenants started to have sewer issues a few month later. I hired another to inspect and they found that the inlet tank was not pumped. Don't use this company for anything.
Description of Work
Pump septic tanks
Category
septic tank
Cost
$450
Service Provider Response
[Member Name Removed], Usually, I try to be polite in responding to reviews BUT never call our company, Brownie's Septic and Plumbing a fraud. You do not know what you are talking about, and it is illiterate. We have been servicing the wonderful people if Orlando since 1948. Over the last 74 years we have helped over 50,000 customers. We pumped your tank 6 months ago. It [Member Information Removed] fill back up in a few days depending on the usage by your tenant. How does one another company know we didn't pump the dosing tank 6 months later. The answer is THEY DON'T, it is impossible to know. Do you know what your tenants flush down their toilets, do they use wet wipes, do you know what they put down their sink, do they dump cooking oil down the drain, do you even know what they put down their drains or flush down their toilet over the last 6 months. NO, you don't have any idea. But now you have a new issue with your tenant's septic system, and you want to blame the company that serviced it 6 months ago and call them a fraud. You don't even live in the residence in question, so you have NO knowledge of what going down their drains or down their toilets, but you immediately assume we did something wrong. What a shame. Your dosing tank should not ever be packed with solids whether it was pumped out 6 months ago or not. So, maybe you should take your frustrations out on your tenants, since that is the only [Member Information Removed] you tank could be in that condition. MARCKathi C.
06/04/2022
Robert M.
01/14/2022
Penny R.
11/23/2021
Everything is great! The technician picked out the perfect faucet and fixed a problem that we have had for years while doing it. My mother can't drive so the tech went and got the faucet for her. Will definitely use if I need a company again
Description of Work
Plumbing - replaced faucet
Category
plumbing
Cost
$225
Hire Again?
Yes
Peggy N.
09/15/2021
Tom S.
06/02/2021
arif H.
04/01/2021
Joseph R.
12/31/2020
Susan B.
11/25/2020
called on Saturday and the emergency on call tech got back to me with in 15 minutes after talking with him i decided to wait until monday morning for service he said he would put in my order . On Monday morning a tech contacted me first thing in the morning and said he would be to my house within 30 minutes. He showed up and took care of my probelm
Description of Work
Plumbing-outdoor faucet
Category
plumbing
Cost
$150
Hire Again?
Yes
David S.
10/29/2020
J. Russ L.
09/22/2020
Sherie S.
09/22/2020
John K.
06/20/2020
Judith L.
06/10/2020
james S.
05/22/2020
Tech was very professional. I was worried because I did not know exactly where my tank was. He found the tank quickly and only had to uncover a small area to find the pump out lid. The tank was pumped and cleaned quickly. I am very satisfied.
Description of Work
Septic tank pumping
Category
septic tank
Cost
$380
Hire Again?
Yes
Judy B.
05/22/2020
Len S.
05/11/2020
David S.
05/11/2020
Dawn P.
04/14/2020
Tiffany B.
02/05/2020
I just moved in to a new house and already had plumbing issues in two bathrooms! I immediately called Brownie's and spoke with the plumbing manager who was very pleasant to talk to on the phone. He got someone to come out right away. Thomas came out and fixed my toilet and was nice enough to fix another issue I didn't even know I had. I will definitely call Brownie's again for any future problems!
Description of Work
Plumbing - Toilet Issues
Category
plumbing
Hire Again?
Yes
Alan L.
02/01/2020
$800 later things were fine. Unfortunately, less than six months later exactly same symptoms. Down to plumbing fixtures in the house that were affected. Afraid to call them about warranty because I don't trust them. Figure they will find excuse charge me again.
Description of Work
Plumbing backed up in master bath shower and toilet
Category
septic tank, drain cleaning
Cost
$800
Service Provider Response
[Member Name Removed], I am truly sorry you were not satisfied 6 months later. WE stand behind and guarantee all of our work. We do not manufacture the plumbing fixtures. We only install them. If something breaks 6 months after it was installed, we would go back to the manufacturer of the plumbing fixtures and have them replace them for you. I am disappointed that you didn't call us back and assumed we did something wrong and did not give us a chance to make it right before writing a bad review. WE 100% Guarantee all of our work... Marc President Brownies Septic and PlumbingAlejandro S.
01/29/2020
They came do the work a few years back. To replace both septic tank and drain field. We had issues with them back then, with leaving a lot of dirt in our property and having a really hard time with them them removing the mounds of dirt they wanted to leave in our front yard. I probably still have a 2 feet raise in the median on the sidewalk from when they did the job. Back then I didn't think it was enough to write a review about it, but just a few months ago we had our main drain pipe replaced and the plumber was telling me none of the new piping that Brownie's had installed was glued, it was all just put together. Still water under the bridge, didn't write a review. Then just today we had the tank pumped for the first time by a different company and the pipe holding the filter in the talk just fell into the tank when the men were putting the filter back in. Then they wiggled the "T" connection and that just came off too. None of that was glued either!!! I'm not sure if that was a one off that they weren't paying attention but I just want people to be aware of our experience and hopefully you can find a more thorough company.
Description of Work
New septic tank and drain field installation
Category
septic tank, drain pipe
Cost
$7,500
Service Provider Response
Mr. [Member Name Removed], My name is Marc and I am the President of Brownie's. I need to clarify a few things about your review since you decided to post the review years after service and you are relying on inforation from competitors of ours to derive your facts. A mound was required by the county when we installed your septic system. That is not our choice. When we installed your system, the system was passed by an inspector before it was covered. That means that all pipes were properly glued and the entire system was installed correctly and passed a county inspection which is required. If you had issues, I wish you would have called us and we could have corrected the situation, if indeed there actually was an issue. We stand by all of our work and 100% Guarantee everything we do.Beverly R.
01/17/2020
Worse nite mare ever. Worker broke my irrigation ( I was told they would fix it ) was not done !! I was told before the job was started that they wouldn’t go on my driveway and they did , when the job was complete there was a pile of dirt on the top of the busted up driveway . Three weeks later I was emailed a final bill that was more then I was quoted ?
Description of Work
Septic drain
Category
septic tank
Service Provider Response
Ms. [Member Name Removed], You told us that you would right bad reviews everyhwere if you didn's get what you wanted from us. You have succeed. My only reason for responding is to let the public know the real facts. The only way to install your drain field was to drive over your driveway and/or the sidewalk or through your house. We had no choice. We have pictures of your drive way prior to starting your job and it was cracked from the garage to the road. It was an old broken drive way. The machine left a few scratch marks on the driveway but did not bust it up in anyway. You also signed a contract that spefically state that the home owner would be responsible for replacing their own sprinklers but now you are stating that we told you we would fix it. Not true...that is why we put it in the contract that you signed. Sorry you were upset that we didn't buy you a new driveway. We did provide you with a perfect new Septic System with a 5 year warranty.Autumn W.
01/08/2020
Called and made an appointment. When the day came, I received a phone call early in the morning 7:40 that they would not be able to make it that day. So it was rescheduled for the following day. The following day I received another phone call 8:40, they have another emergency, sorry can't come. How irritating. Very unreliable.
Description of Work
I needed to get an inspection and pump out on my septic system.
Category
septic tank
Service Provider Response
Ms. [Member Name Removed], I am so sorry we disappointed you by having to reschedule your service. I am sure my customer service explained to you that we had to major flooding emergencies that needed all of our trucks to keep neighborhoods from flooding. We hate to let any customer down. I hope you will let us make it up to you in the future. Again, please accept my sincerest apology. MARC