Founded 1948 • With Angi since August 2005
Service Provider ResponseMrs. [Member Name Removed], I am sorry for your confusion and frustration. You had a plumber come out and they told you that you did not have a blockage and to call a septic company. We came out and our technician pump your septic tank as instructed. Once he pumped your tank he can then diagnose your septic system and he then told you that your drainfield appear to be failing. The only way you can check to see if a drain field is not functioning properly is to pump out the tank first. It cannot be done any other way!!! I am sorry you did not like the news that you septic system is failing and now you want to write a bad review as if we did something wrong. YOU hired us to pump out your septic tank which cost $375. We did that and then checked your system for FREE and diagnosed that your drain field is failing. You are right, it did not fix your problem of slow drainage because that will require a new septic system. But that does not mean you should NOT pay for the service provided. YOU PAID for a service that YOU ABSOLUTELY NEEDED and not you have the answer to what exactly is causing your problem. You can't evaluate a septic system when it is full, that is why it has to be pumped out. Again, we are sorry you did not understand this process. MARC
Service Provider Response[Member Name Removed], Usually, I try to be polite in responding to reviews BUT never call our company, Brownie's Septic and Plumbing a fraud. You do not know what you are talking about, and it is illiterate. We have been servicing the wonderful people if Orlando since 1948. Over the last 74 years we have helped over 50,000 customers. We pumped your tank 6 months ago. It [Member Information Removed] fill back up in a few days depending on the usage by your tenant. How does one another company know we didn't pump the dosing tank 6 months later. The answer is THEY DON'T, it is impossible to know. Do you know what your tenants flush down their toilets, do they use wet wipes, do you know what they put down their sink, do they dump cooking oil down the drain, do you even know what they put down their drains or flush down their toilet over the last 6 months. NO, you don't have any idea. But now you have a new issue with your tenant's septic system, and you want to blame the company that serviced it 6 months ago and call them a fraud. You don't even live in the residence in question, so you have NO knowledge of what going down their drains or down their toilets, but you immediately assume we did something wrong. What a shame. Your dosing tank should not ever be packed with solids whether it was pumped out 6 months ago or not. So, maybe you should take your frustrations out on your tenants, since that is the only [Member Information Removed] you tank could be in that condition. MARC
Service Provider Response[Member Name Removed], I am truly sorry you were not satisfied 6 months later. WE stand behind and guarantee all of our work. We do not manufacture the plumbing fixtures. We only install them. If something breaks 6 months after it was installed, we would go back to the manufacturer of the plumbing fixtures and have them replace them for you. I am disappointed that you didn't call us back and assumed we did something wrong and did not give us a chance to make it right before writing a bad review. WE 100% Guarantee all of our work... Marc President Brownies Septic and Plumbing
Service Provider ResponseMr. [Member Name Removed], My name is Marc and I am the President of Brownie's. I need to clarify a few things about your review since you decided to post the review years after service and you are relying on inforation from competitors of ours to derive your facts. A mound was required by the county when we installed your septic system. That is not our choice. When we installed your system, the system was passed by an inspector before it was covered. That means that all pipes were properly glued and the entire system was installed correctly and passed a county inspection which is required. If you had issues, I wish you would have called us and we could have corrected the situation, if indeed there actually was an issue. We stand by all of our work and 100% Guarantee everything we do.
Service Provider ResponseMs. [Member Name Removed], You told us that you would right bad reviews everyhwere if you didn's get what you wanted from us. You have succeed. My only reason for responding is to let the public know the real facts. The only way to install your drain field was to drive over your driveway and/or the sidewalk or through your house. We had no choice. We have pictures of your drive way prior to starting your job and it was cracked from the garage to the road. It was an old broken drive way. The machine left a few scratch marks on the driveway but did not bust it up in anyway. You also signed a contract that spefically state that the home owner would be responsible for replacing their own sprinklers but now you are stating that we told you we would fix it. Not true...that is why we put it in the contract that you signed. Sorry you were upset that we didn't buy you a new driveway. We did provide you with a perfect new Septic System with a 5 year warranty.
Service Provider ResponseMs. [Member Name Removed], I am so sorry we disappointed you by having to reschedule your service. I am sure my customer service explained to you that we had to major flooding emergencies that needed all of our trucks to keep neighborhoods from flooding. We hate to let any customer down. I hope you will let us make it up to you in the future. Again, please accept my sincerest apology. MARC
Brownie's Septic and Plumbing is currently rated 4.4 overall out of 5.
Brownie's Septic and Plumbing is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Brownie's Septic and Plumbing accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check, PayPal
Yes, Brownie's Septic and Plumbing offers free project estimates.
Yes, Brownie's Septic and Plumbing offers eco-friendly accreditations.
No, Brownie's Septic and Plumbing does not offer a senior discount.
Yes, Brownie's Septic and Plumbing offers emergency services.
No, Brownie's Septic and Plumbing does not offer warranties.
Brownie's Septic and Plumbing offers the following services: Full Service Plumbing. Storm Drain Cleaning. Lift Station Cleaning & Repair. Vac-Con Services. Line Jetting. Video Pipe Inspection. Sludge Hauling. Industrial Pumping. Septic Pumping/ Grease Trap Pumping, Repair, & Replacement. Drain Field Installation. Tank Repair & Replacement. Sanitary Line Cleaning.