Bill Haan Creative Remodeling Solutions

I contacted Bill on a recommendation and left a voicemail. He returned it a day later and gave me his email address so I could send over information about the remodeling I needed. He responded a day later that his son Chris would be coming by to look at it and give an estimate. Chris came on a Monday morning and looked and measured. He promised me an estimate that night or Tuesday at the latest. I never got it. Multiple attempts at contact via email, voicemail, and text message were ignored. A week later, I sent an email to Bill about the situation and that was also ignored.

The provider had a team of workers (demolition and drywall team, carpenter, plumbers, tile, and painters), all of whom were extraordinarily punctual, friendly, and worked consistently throughout the project. In other words, there were no missed days or gaps in service. The owner and son were very responsive to calls and inquiries and do-overs in some of the work. The painters and plumbers and tile workers were good. However, other members of the team lacked an attention to detail. The drywall work was not good. There were pock-like marks all over the place, and various uneven/raised and indented impressions on the surface. There were also areas where the paint would not stick. For the most part, this was corrected. However, around the edges of the door frame, the dry wall work remained bare minimum. Because it is an old house, the frame around the door is metal. It was smashed in the demolition and the dry-wall and resurfacing of this area was never done with detail. Consequently, the surface is visibly bumpy and uneven. There was little interest in getting the stylistic details I wanted up front. It was by happenstance that I was able to communicate where I wanted vanity mirror hung and wall cove in the shower. Had I not had the luxury of a flexible work schedule and been present on a couple of occasions, I suppose they would have just done what they thought was appropriate. For example, no one asked how high I wanted the backsplash behind the sink. It didn't go up as high as I wanted and I didn't have a chance to tell them in advance because I didn't know the person was coming over. Overall, they excelled in matters related to customer service. However, the quality of the work in certain areas was just okay. I am a detailed person and some of the workers do not share that attention to detail. You need to pay attention to the work as it is being done. Also, if you buy some of the main materials up front yourself (i.e., tub, tiles, grout, schluter strips)--allowance items) they will still base their profit and overhead percentage on the amount they estimate rather than on the actual cost of the items. They knew in advance that I was purchasing these items which cost $1,264, but they kept their $2,100 estimate figure in the invoice and used that amount in the subtotal to calculate the 20% overhead and profit margin. They would not recalculate based on the actual cost of these allowance items which I paid for and obtained and had ready to go at the house. Perhaps that is standard practice in this business but it is cheating as far as I am concerned.

Bill Haan was very professional, courteous and knowledgeable. The work was performed was terrific and went beyond our expectations.

Bill Haan worked closely with the homeowner and insurance company to restore the home. Bill is an excellent GC that is very knowledgeable of ALL aspects of construction. Bill is pleasant to work with and provides quality work. It was a huge inconvenience to lose the use of a major part of the home due to the tree damage - Bill made things easy for us and we quickly were able to gain a level a complete trust. I will certainly use Bill Haan in the future for repairs, remodels.