All American Pool-N-Patio, Inc.

"Thanks so much for your review. We strive to exceed the expectations of our customers. We appreciate your patronage. Robin Fitsimones All American Pool-N-Patio"

"Thanks so much for your review [Member Name Removed]. It is a pleasure taking care of your pool. Robin All American Pool-N-Patio"

"Thank you for your review. We look forward to helping you with your pool in the future."

"Thank you for your review. We do our best to exceed the expectations of our customers."

"Thanks for your review. We do our very best to exceed the expectations of our customers. We look forward to taking care of your pool in the future."

"Thank you so much for taking the time to review our company. We strive to exceed our customer's expectations by providing quality, on time service and repairs. We will be happy to help you with your pool needs in the future. Robin Fitsimones"

"Our apologies for the time delay with your construction project. When working with cement products, we err on the side of caution when weather issues arise. During the summer months, rain chances are abundant and we strive to work efficiently around these issues. It is our experience that it is better to back off a job then to take a chance on the weather and have our efforts washed away by rain. We should have done a better job informing you about the weather issues with the installation of your deck drain. Communication plays a key role in construction projects. The initial installation went according to schedule, taking less than 2 weeks. Unfortunately, there was a communication breakdown regarding the finishing touches of the job. We purposely waited for you to return from vacation so that the finishing touches could be completed to your specifications. I do apologize that we were not clear with that intention. There are times when the contractor has an expectation for the job that varies from the customer. We wanted to make sure that we met your expectations. When our original worker was unable to satisfy you, we sent out another technician. The deck drain channel was smoothed out and the job completed. I am pleased that the end result was satisfactory for you. Thank you for taking the time to call our attention to the issues with your construction project so that we can remedy this from happening in the future. We will strive to be better communicators with our customers. If you should have any needs for your pool in the future, please contact me directly and I will make certain that your experience is beyond your expectations as it should have been the first time. Robin Fitsimones President"

"I have checked our database and have no record of your call. My apologies as clerical errors do occur from time to time. We pride ourselves on responding to all inquiries for our services. If you are still in need of swimming pool services or a proposal, please call me directly. Thank you for bringing this issue to my attention so that we can make corrections and better serve our customers. Robin Fitsimones President All American Pool-N-Patio, Inc."

"Thank you. We strive to give our customers the straight story about the repairs of the swimming pool in a courteous and professional manner so that you the customer can make the decision that best works for you and your needs."

"Thanks, [Removed member information]. It is always a pleasure helping you with your swimming pool. Robin"

"Thank you for your positive words. If you have any needs for your pool, please give us a call."

"Thank you for allowing us the privilege of servicing your pool. We look forward to helping you with your swimming pool needs in the future. All American Pool-N-Patio, Inc."

"On Thursday July 11, 2013, the customer called and requested a proposal to refinish his swimming pool. On Friday July 12, 2013, we went to his property and prepared the estimate. The estimate was typed and mailed to the customer on July 15, 2013. We followed up with the customer via regular mail on July 23. We prepared the estimate the customer requested timely and professionally. I am not sure where we went wrong. We pride ourselves in our responsiveness and getting the customer the information they request in a timely manner. I would love to have some details from the customer so that I can resolve any shortcomings that might have occured."

"[member name removed] light issue was very frustrating for him. The lense of the light was cracked causing his initial call which is an unusual issue. Due to the crack in the light, water intruded into the light fixture. When our technician removed the light from the pool wall, the light lense broke. The technician showed [member name removed] the broken lense and the customer told him not to worry about the glass that he would take care of it. Our first remedy was to try to dry out the light which sometimes works. We dried the light for several days. If this had worked, [member name removed] would not have incurred any material costs. We try to be conservative with our customer's pockbook. When this approach did not work, we gave the customer other options. [member name removed] elected to repair the light and we ordered the parts. The parts took about a week to reach us from distribution. During this time, [member name removed] called and mentioned the glass in the pool, I told [member name removed] that I would have the technican return to vacuum the glass from the light and the customer declined. We gave [member name removed] several options to repair his light-each option being very cost conscious. We did the same with the pool motor which was aging but not dead at the time of our visit. We do not replace items that are not broken and made no repairs to the functioning pump motor. We warranty our repairs for 30 days. [member name removed] called us on June 3, 2013. We visited his home on June 4, 2013 and gave him the option to dry the light. We returned on June 11 after drying the light and verbally gave the customers options to replace the original light with same, with another light or repair the light. He eleclted the less expensive route and we rebuilt the light. We returned on June 18 and did the work. On September 5, [member name removed] called saying the light did not work. I sent a technician back to his house on September 9 to access the problem. Our warranty is 30 days. We accessed the light at no charge and also looked at the customer's pump. Again we did not charge the customer. He did remind me of the fact that our technician did not vacuum the glass out of the pool after we offered twice to do it. I also knew that [member name removed] had been frustrated with the light repair and we wanted to do right by him so we no charged the work order. We found that the original water intrusion was worse than we expected and the new rebuild kit was sacrificed. We did not charge the customer labor to put a new light in to replace the option that he originally chose and we charged him cost on the new light. [member name removed] also asked that we extend our 30 day warranty for the light to 1 year and I agreed without question. The only stipulation to the extended warranty was that we would not warranty a light due to a broken lense. We tried to make [member name removed] experience a pleasant one. We tried to give him options that would work for him and be as cost effective as possible. We provided him with a solution and an extended warranty. [member name removed] was cared for immediately not eventually. We listened to his concerns and addressed them. We took away several items that we will use as training tools. We take pride in doing good work at fair prices and providing our customers with options so that they can make decisions that suit their needs and budgets. We wish [member name removed] luck with his pool and would be glad to assist him in the future as we discussed with him."

"Please forward this outstanding review to the proper recipient. We do not build pools and it is not our review."