JR Quality Appliance Service

Founded 2019

We are a local family owned business. We take great pride in our experience, expertise, quality and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectation of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, Regardless of how large or small the job. Unfortunately, we do not do warranty work, work on gas appliances or commercial units.

Awards and Badges

Angi Certified

2022 Super Service Award

Business Highlights

Minority Owned & OperatedMinority Owned & Operated
LGBTQ+ FriendlyLGBTQ+ Friendly
Se Habla EspañolSe Habla Español
Family Owned & OperatedFamily Owned & Operated
Emergency Services OfferedEmergency Services Offered
Wears MaskWears Mask

Verified Reviews

4.7

(70) Verified Reviews

Ratings Distribution

5

64

4

1

3

1

2

1

1

3

Rating Details

Price
4.4
Professionalism
4.9
Punctuality
5.0
Quality
4.7
Responsiveness
4.9

Read reviews by category

appliance repair (55)small appliance repair (22)
Showing 1-25 of 70 reviews
Michelle E.
5.0
11/25/2022
He was very professional and fixed my dryer quickly.
Description of Work
Fixed dryer
Category
small appliance repair
Hire Again?
Yes

Service Provider Response

Thank you!
Deborah P.
5.0
08/29/2022
Excellent! Very professional, on time, reasonable pricing, polite & personable. Have not had any problems since repair.
Description of Work
Washing machine repair
Category
appliance repair
Cost
$400
Hire Again?
Yes

Service Provider Response

Thank you!
Lillian. M.
5.0
08/23/2022
JR is an efficient and highly professional company. Not only are their prices competitive but their service was outstanding. JR came to my home and was personable and very knowledgeable. He took extra care to be sure that my my new disposal was working .
Description of Work
Replace and install garbage disposal
Category
small appliance repair
Cost
$300
Hire Again?
Yes

Service Provider Response

Thank you!
Deborah P.
5.0
07/22/2022
Excellent!! Polite, professional & did a great job!! Will hire again.
Description of Work
Washer repair
Category
small appliance repair
Cost
$500
Hire Again?
Yes

Service Provider Response

Thank you!
Margaret G.
1.0
04/29/2022
He was arrogant. Price is too high and if he doesn't like you he won't come back. I would not recommend them to anyone.
Description of Work
Appliance repair - Dryer
Category
appliance repair

Service Provider Response

We were not arrogant at all with you, we were very nice and explained to you that we could fix the appliance since we were there… we had all parts available, you also called us again so our pricing couldn't of been as high as you claim. You had family/friends in your condo and you kept denying service and even your family/ friends were pleading with you to do the job so they could wash their clothes. The job was completed in full and the appliance is working… it’s not that we do not like you we respect you as one of our customers, but we can not continue to have issues like that considering we have full days. Our goal is to make our customers happy, but we unfortunately can not make them all. We denied your wanting of our service again due to this issue. We are sorry for the inconvenience this has caused you, but we are a family owned business and we are up front on how we run our business. Thank you for your time.
Kim E.
5.0
02/27/2022
They knew up front that the install needed specific hardware. Original installer did not. So happy we hired JR’s and got it done right and fast!

Images

Review for JR Quality Appliance Service - 1572 N Silverstone Ct, Orange City, FL - 39642216
Description of Work
Appliance install - Bosch dishwasher
Category
appliance repair
Cost
$260
Hire Again?
Yes

Service Provider Response

Thank you!
TONY G.
5.0
09/22/2021
Very well, tech explained operational system to tenant . He identified a lockout feature that was activated.
Description of Work
Appliance Repair
Category
appliance repair
Cost
$89
Hire Again?
Yes

Service Provider Response

Thank you!
michael S.
5.0
07/28/2021
@ days to get the part. 30 minutes to install and machine like new. Wife is happy,wash gets done so much more quickly, had no idea the issue was slowing down the entire wash process etc etc..
Description of Work
N/A
Category
appliance repair, small appliance repair
Cost
$376
Hire Again?
Yes

Service Provider Response

Thank you!
Henry D.
1.0
06/08/2021
It went terrible. Although things started off nicely, after removing previously installed over-range microwave, JR quickly said he didn’t want to drill into tile (backsplash) and break it. Told him it wasn’t an issue to drill, since other tiles were cracked at same level (from previous microwave installation), and wouldn’t be able to see it. He claimed that if tile cracks, microwave wouldn’t be able to be supported (told him clearly that the tile doesn’t support the microwave, the screws in wall support microwave). He was adamant about tile. Turns out he didn’t have the proper drill with him to drill into tile backsplash (almost all over-range microwaves have to drill into first level of tile backsplash). Never finished job !! Charged us for service call, never finished job. Was able to call another handyman same-day who had the job done in less than an hour. Feel ripped off paying $80 for less than 10 minutes of work by JR removing microwave. Won’t use again, and am disputing charge with credit card company. (FYI - JR wanted me to pay cash, because he had an inkling I would dispute charge with credit card company). Bring right tools and if you sign up with Angi (or any customer) for a job, do the job !
Description of Work
remove and install microwave
Category
small appliance repair
Cost
$80

Service Provider Response

We are very sorry that the job could not be completed fully by us. If the technician does not feel comfortable at all doing a job, then we fully support their decision. We have had issues in the past of an “easy job” turning into a not so easy job. JR informed you that if you contacted the proper company to drill into tile, then we would come back to finish the job correctly. The $80 was going towards the install fee, once the job would be completed it would be credited towards the install fee. We try to do every job to the best of our ability and safety. Thank you for your review, we will use this for the future.
Kenneth E.
5.0
02/17/2021
Prompt, efficient service. Explained everything.
Description of Work
N/A
Category
appliance repair, small appliance repair
Hire Again?
Yes

Service Provider Response

Thank you!
Robert B.
5.0
02/13/2021
Ally, who called me to make the appointment was great! She called very shortly after we submitted our request for service. JR called me to let me know when he was on his way from the previous job and was well within the time frame we were given. He was very friendly, polite, quick and knowledgeable. We would definitely call him again, if we need an appliance repair or recommend him to someone.
Description of Work
Refrigerator repair
Category
appliance repair
Cost
$89
Hire Again?
Yes

Service Provider Response

Thank you!
Peter R.
5.0
02/05/2021
Very good communication and long distance billing (e-mail)
Description of Work
Repair of dishwasher
Category
appliance repair
Cost
$89
Hire Again?
Yes

Service Provider Response

Thank you!
Meg J.
5.0
01/28/2021
Excellent customer service. Appliance repaired. I am a satisfied customer.
Description of Work
N/A
Category
appliance repair
Cost
$450
Hire Again?
Yes

Service Provider Response

Thank you!
Diane M.
5.0
01/26/2021
Disposal was fixed in a timely and professional manner.
Description of Work
N/A
Category
small appliance repair
Cost
$250
Hire Again?
Yes

Service Provider Response

Thank you!
Ed Z.
5.0
01/24/2021
JR Quality Appliance Service confirmed it. He showed up as scheduled and confirmed the diagnosis quickly.
Description of Work
I suspected my Kenmore Elite refrigerator had turned into a boat anchor.
Category
appliance repair
Cost
$90
Hire Again?
Yes

Service Provider Response

Thank you!
joe N.
5.0
11/18/2020
very good very nice and knowledgeable guy ,very professional
Description of Work
service
Category
appliance repair
Cost
$100
Hire Again?
Yes

Service Provider Response

Thank you!
Amr O.
5.0
11/02/2020
Arrived on time and fixed the dryer.
Description of Work
Dryer repair
Category
appliance repair
Cost
$350
Hire Again?
Yes

Service Provider Response

Thank you
Patric A.
5.0
10/07/2020
Good. He diagnosed the problem and offered the fix. Price was reasonable. Service experience was wonderful.
Description of Work
Refrigerator repair
Category
appliance repair
Cost
$600
Hire Again?
Yes

Service Provider Response

Thank you!
Anthony A.
5.0
10/04/2020
JR Quality Appliance Service is absolutely incredible! It all started on the phone with Ally, where she explained the company's philosophy that if it can be fixed it is usually worth it, because most new appliances these days are not built to last. Hearing that made me instantly comfortable that they would be honest and reasonable. JR came by that same day I called and recommended a new part to fix the main issue (freezer not freezing) and quoted a price for a new part for the water dispenser that he didn't carry on him that day, but offered to return in three days at no extra fee for another visit (only pay parts and labor on that portion). JR was extremely kind and considerate with COVID-19 concerns (wore mask and gloves the entire time). Our experience was truly great and genuine to the point that I'd give him a call even if I had no issues with any appliances just to chat! Will absolutely call him first anytime we have any issues with any appliances!
Description of Work
Refrigerator Freezer not freezing/Water dispenser not working.
Category
small appliance repair
Cost
$600
Hire Again?
Yes

Service Provider Response

Thank you so much for the kind words. We appreciate it so much!
Peter P.
5.0
10/01/2020
Great service........very dependable! Will be our go to appliance repair company.
Description of Work
repair on dishwasher and ice machine
Category
appliance repair
Cost
$600
Hire Again?
Yes

Service Provider Response

Thank you!
richard G.
5.0
09/28/2020
very knowlegable tech, quickly diagnosed the problem
Description of Work
Repair dishwasher
Category
appliance repair
Hire Again?
Yes

Service Provider Response

Thank you!
Michael E.
5.0
09/28/2020
JR was friendly, on time and provided fast service and reliable service at a fair price.
Description of Work
Garbage Disposal
Category
small appliance repair
Hire Again?
Yes

Service Provider Response

Thank you
Samantha F.
5.0
09/22/2020
I called JR Quality Appliance Service about my refrigerator and they were here the next day.. he was as professional and nice as he could of possibly been and my refrigerator was fixed in less than 3 minutes! Not to mention the service is guaranteed 30 days and any parts replaced a whole year! Best service I have had from anyone in a long time!!
Description of Work
Refrigerator repair
Category
small appliance repair
Cost
$200
Hire Again?
Yes

Service Provider Response

Thank you!!!!
Joseph A.
2.0
09/14/2020
The company quoted $89.00 to visit and said there will be additional cost for the spare part to replace. Damaged part was the 'under pulley assembly' which costed just $11.00 in the amazon ([*** Link removed ***] and wanted to charge me a huge amount of $375.00!! I politely declined and paid just $89.00. Terrible experience
Description of Work
Called to repair my washer dryer as it was making noise
Category
small appliance repair
Cost
$89

Service Provider Response

Hi, [Member Name Removed]... sorry about your terrible experience with us. We do have [Member Name Removed] service call & you were qualified for $10 off. We also DO NOT order our parts through Amazon, EBay, etc. We go through our direct distributer and also have [Member Name Removed] 30 day warranty on our service call and labor and 1 year warranty on parts. The part that you needed is called an idler pulley and the price is incorrect. With parts, labor, our service call and taxes your total came to $315.95 which you declined. JR also researched the part that you looked up on Amazon and it’s an after market part like previously stated we go through our DIRECT distributor and our parts are OEM which are original parts. Thank you for your feedback and have [Member Name Removed] great day.
Warren D.
1.0
08/26/2020
JR (the owner) came and said the electric wires to the dishwasher were loose and he tightened them and the dishwasher was working. I used the dishwasher 1 time and the 2nd time I used it, it was not working again. I called JR and he said that my labor warranty had expired (the warranty was 30 days and I called at 36 days) even though I only used the dishwasher 1 time. He wanted to charge me another service call of $90 even though it was not fixed the first time. He would not waive the rebill of the service call fee so I am calling another Appliance repair company.
Description of Work
Dishwasher repair
Category
appliance repair
Cost
$125

Service Provider Response

Unfortunately, yes it was out of the 30 day warranty, when JR left your home the unit was working fine and on your invoice it states that you have a 30 day warranty and parts are covered for a year. JR also told you that that day he went 09/25.

Phone

Address

1572 N Silverstone Ct

Orange City, FL 32763

Sunday
Closed
Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM
Saturday
7:00 AM - 5:00 PM

Other Information

Services Offered

Services Not Offered

Unfortunately, we do not offer/service warranty work, gas appliances and commercial units.

Payment options

Visa
MasterCard
American Express
Discover
Check
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
COVID-19 Update
We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

FAQ

JR Quality Appliance Service is currently rated 4.7 overall out of 5.

JR Quality Appliance Service is open:

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

JR Quality Appliance Service accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

No, JR Quality Appliance Service does not offer free project estimates.

No, JR Quality Appliance Service does not offer eco-friendly accreditations.

No, JR Quality Appliance Service does not offer a senior discount.

Yes, JR Quality Appliance Service offers emergency services.

No, JR Quality Appliance Service does not offer warranties.

JR Quality Appliance Service offers the following services: We offer services on all major appliance brands. The appliances we work on are refrigerator, freezer, deep freezer, dish washer, oven, stove, microwave, dryer, washer and garbage disposals. We also perform vent cleans and install water heaters (not serviced).

Unfortunately, we do not offer/service warranty work, gas appliances and commercial units.