Generx Generators

kind of careless in a couple of areas it took some doing to get things corrected those that did fix the mistakes of the others did a good job.

the connection was replaced quickly

Generx was great , they kept me informed throughout the whole process and answered any questions that I had. Once the permits were issued they had the generator and electric panel installed in one day and had me up and running . All the staff were very friendly , helpful and very professional. I highly recommend this company .

Very well. My husband has a terminal illness and they we excellent in speeding up delivery and installation

Excellent. GenerX took over my original contract with Colonial that they abandoned and completed a timely and professional installation. Extremely pleased with job. Definitely recommend this company

Tech showed on time and called me 30 minutes prior to arrival. He quickly identified the problem and repaired the unit. No charge as it was covered under the warranty. Keith Painter

I was very impressed with their proposal, cost, and the quality installation. Excellent employees and project people. They did all aspects of the project. No need to have additional contractors. The cost included the initial supply of propane as well as other related fees. It made the overall cost less.

I scheduled Generx on 2 separate occasions to get my generator running. The first time there was an issue with gas regulation likely related to solonoid valve. Tech made a minor adjustment and got the generator running. A week later I tried to run a test and I could not get the generator running. Tech came back out and told me it was a problem with my fuel tanks. There are 4 tanks available to the generator. 2 large tanks that I rent and 2 gas grill sized tanks stored in the unit itself. Tech discovered that 1 of the large rental tanks was empty so switched to the full tank. Again, he got the unit running. When I tried to test the next time, the unit did not start. When I called to discuss with Generx, they told me I should call the gas company because they felt it was a problem with the rented tanks. I told them the unit did not start when using the small tanks either so calling the gas company would not help. I told them that I thought that the unit needed a part involved in the gas regulation. Then he said they don't usually work on small units like mine and they don't know much about them. A little hard to believe a small unit is harder to work on than a large one. If they didn't know much about them, they should not have agreed to attempt a repair. I paid $132.50 for the first visit and 87.50 for the second visit. Both visits included a disposal fee even though they disposed of nothing. The tech spent about 15 minutes diagnosing and "fixing" the problem. I would not recommend this company for repairs.

After reviewing several companies, I went to the Generex website and filled out their online form to request an on-site visit and quote. I received a confirmation that the request had been received and that I should be contacted in about a week to set up an appointment. After about 10 days I had heard nothing, so I telephoned to ask when I might be hearing from them. The person I spoke with confirmed that I was on the list of people requesting a quote and that I should be hearing from a representative in about another week. That was at least 4 to 5 weeks ago and I still have not heard from them.

This company provides amazing customer service! The sales team first sends out a welcome email along with informational videos on the generators, then calls for to make an appointment and answers all questions (not pushy sales tactics). When you place your order, you receive a detailed email on who, what, when the services will be performed (very helpful and considerate). The electrical & gas installations are done on different days by highly trained technicians who know what they are doing. They explain the process & time needed and they all bring levels to make sure their work looks great!! They take pride in their work! The last contact is with the "start-up" technician who goes over the systems to make sure everything works properly and provides additional information (one caution here, he's a Carolina Panther fan). Bottom line, I am extremely pleased with the entire process and confident in recommending Generx!

Can not get service from Generx after trying for 2 months.

Very well. Felt we had good service

The follow-up to repair the drywall in the back hall (still not done) was the only thing from making this all A's. The generator came on immediately after we lost power, ran for five days, and the natural gas bill was way cheaper than one night in a hotel. A little better coordination between subcontractors would have made this a perfect score, but I feel the initial and operating costs of the unit make it a great deal. And my neighbors who used the freezer and pool agree!

Mark and all of the employees and Generx are very knowledgeable and professional. I would recommend this company to anyone who needs or has a stand by generator.

A year ago, we had a whole house generator installed at out new home. We love great customer service but we never expected the amazing service that GenereX Generators provides. From beginning to end it was seamless. when we signed the contract, Mark Costis, Owner/Operator sent us a letter that he was totally involved in everything and if we have an problems he wanted to know. Each and every one of his employees, from sales to installation professionals loves working for this man. He may well be the "most loved employer" LOL! GenereX kept in touch with us during the hurricane even offering a means of contacting them directly. Our online app let us know that our generator was ready, but had not gone on. After Irma passed, again we heard from Mark just to make certain there were no issues. So... this company is amazing !!! To: Mark Costis, Owner/Operator "Thank you for this communication. As always, your interaction with your clientele exceeds our expectations and sets a standard that few, if any, meet! Your commitment to all of us and may I say, your employees, is outstanding. Your employees truly love working for you and as you may well know, they, in turn, are happy in their jobs ! "

Their reply to my request essentially made it clear that unless a definitive issue was found to support that the previous service was to blame for the transfer failure, I would be charged again. Needless to say, working outside in the middle of a hurricane on a generator that I am not familiar with while winds are blowing tree branches all around me is not what I call the generator being repaired.

Simply outstanding. They installed the generator quickly and kept up on maintenance so when power was needed after Hurricane Irma it worked. It was nice to have hot water and air conditioning when the rest of the neighborhood was out of power. Can not thank the Generx enough!!

We were hit by Hurricane Irma here in Dunedin FL. Our 20kw Generac ran continuously on natural gas for a 6 ½ day grid power outage, operating all electric systems – lights, refrigeration, A/C, cooking, electronics… even keeping my electric- dependent saltwater pool system operating, with only 1 momentary, minor voltage dip (I only noted as my Uninterruptible Power Supply block beeped once). I was uncomfortable stopping the unit while it was running as it was critical to my home and personal safety, but I visually checked it regularly and monitored for any yellow light warnings which did not occur. After grid power was restored, I checked the oil and added a quart of synthetic that I had discussed with the tech at the last annual service call. The next day, contractor crews had to cut the Duke Energy grid power to do additional repairs and the Generac kicked in and off automatically once again. I consider that service over 7 days exemplary with a 4 year old unit that has received regular maintenance. We bought the model #6244G 20kw residential unit from GenereX here in Oldsmar FL in June 2013. They installed and tested it including the automatic switching box. It has worked in previous outages perfectly starting, switching on and then switching off when grid power returned. They worked with me to place it along my equipment wall on the north side of the house and coordinated installation with building inspectors. GenereX appears to be a quality Generac dealer, regularly communicating with me as a customer and as we have had them do regular maintenance annually. They have been helpful on those calls answering my questions on operating and monitoring the unit including coaching me on the synthetic oil they use. GenereX responded promptly on a recall issue a few years ago and on a minor gas supply issue after we replaced an adjacent gas water heater unit. Also, with all the calls about generators GenereX received in the wake of Irma, they set up a special phone number for existing customers to get through with their requests. I did not have to use the number, but it was great they sent an email to me as a customer noting the special number. That’s good customer service. Thanks, again to Generac and GenereX JH – Dunedin Fl

They are a top notch firm. Very professional and polite. I am hiring them to handle our second home at the beach. We are very happy with them.

We recently installed a GenerX Generator. Before, during and after Hurricane Irma, which caused major power outages, GenerX was available 24/7. Mark answered every call, provided support and answered all of our questions. During their busiest time, their customer service was exceptional and very professional. I would highly recommend GenerX.

The work performed was over and above what I expected; very professional as well. I would not recommend anyone else in the market for a generator.

GenerX is great! With little ones in the house and Hurricane Irma barreling down on us, we did NOT want to lose power for days/weeks at a time. Our entire neighborhood was dark for 5 days, but not us. GenerX rescued us!

A BIG SHOUT OUT TO GENERX FOR THEIR RESPONSE TO US DURING HURRICANE IRMA!!!!!!!!!!!!!!!...They responded to our questions immediately and the technician assured us he would be on call any time we needed him. Thanks to their expert service over the years, our 9 year old generator powered our whole house for SEVEN DAYS!

I have worked with Generx for 10 years for the installation, maintenance, and servicing of my generator. Highly recommend Generx.

Outstanding and professional installation. The techscleaned up the entire area a nd garage after the installation. Very thorough instructions on use. They checked back with us after the hurricane. They have a dedicated phone number for customers as the hurricane casued a rush of calls for generators