Mr. Autullo, Please tell us your company attorney's name and address, since you did not reveal your previous communication, likewise would you please tell us the Generac, Gas and Municipal engineer's names, addresses in order to avoid the next step. I believe we are living in an uncertainty in almost 10 years with an unreliable machinery, this is scandalous and unacceptable. We should know the fault's real source and who is to blame for. Since, up this point doesn't know that, but everyone is trying to guess. We are extremely tired and furious with the Generac and your companies' ignorance, since nobody is assuming responsibility for an unreliable generator since 2014. Put yourself in our place. Can you picture yourself that buy car in 2014 with the same troubles in functioning, (unreliable vehicle) you did continuously contact the dealer and car manufacturer and spent time and money, but you didn't get any solution at all, but the BS and a lot of incompetence only. How would you feel? Could you please explain to us what the connection the gas line distance requirement to an air-cooled or liquid-cooled unit. What the connection is with the fuel line's length to the cooling system? I was unable to find out, since you are the current Chief Operating Officer of Generx Generators you should know that since, you stated. I assume that you are an extremely experienced in generator's functioning, installations, etc. You should know that our generator is working couple of weeks or 5 - 6 months without interruption but other times it shows governor fault, Canbus error, Governor Error, we have a defective Control Board told by your master technician, referencing to Mobile Link system only. and the Generator became useless. Since, in 2014 you couldn't find the real error, cost us thousands of dollars. Fortunately, none those "errors" were true, and all parts are working since 2014 but our generator still unreliable, since we don't know when generator is properly working or not. Generac replied: your warranty has run out so any service dealer that comes out to do repairs would be your responsibility. Unfortunately, Customer Support are not trained technicians and cannot tell if your unit is functioning properly or in fact does need to be repaired. When I requested an experienced technician from you, I ended up Juan who was a cook, he doesn’t the entire system, billing, etc. He had call (multiple times) to receive instructions to repair/diagnosis test. Later said, didn’t find the problem with battery but he had to replace the “governor” ASAP. he said, didn’t find anything wrong with “governor” still working as factory spec. and he said it possible needs cleaning. Your service showed on 11/18/2021 we couldn’t catch his name; he started up the generator then about 5 -6 minutes later determined we have a defective Control Board which is very expensive. You gave an estimate for replacing the defective Control Board and Governor. You said, “Since this was a governor fault, sometimes these things act up together.” However, it shows none of them were thru. Our current generator company, LEW Electrical Services with 50 years of generator experience, stated: I would suggest reaching out to the installing company and let them know of Generac’s new standard for the fuel supply. This is outstanding NG fuel supply plumbing discrepancy. Result: Intermittent governor fault will continue until the fuel supply plumbing's discrepancy is corrected. Since, the problems occurred from new installation in 2014 and still exists, I'm not sure that the generator's age is interfere in the operation, since parts are properly working. However, meanwhile Generac changed the installation instructions - to minimum 5 or 8 feet distance from the regulator for safety of operation and avoid any damage the generator's parts. Then Generac should have to notify every installer and pay for the work needed repair, since this their fault. As you stated: "It was until very recent that Generac states the regulators need to be X amount of feet from the unit, and that is only because people were not following the requirement of the vent being 5’ away from the regulator." That means "people" your company is among the others "people" since, I don't believe that "peoples" are installing the generators for themselves. Please read the Installation Guidelines for 48KW generator in page 21: "A minimum of five (5) from the inlet of the generator is recommended. A lager distance may be required by the regulator manufacturer or authority having jurisdiction." (Please see attached.) After all, the installation instruction is insufficient/obsolete our generator price is almost $24,000.00 + thousands of dollars service fees in 8-9 years for an unreliable machinery. I wrote this email to Generac to avoid the next step, however they recommended their Customer Support agents again. Whom it may concern, Wonder, what is the reason I am unable to get a straight answer the simple installation question from Generac since 2020? Since, we tried ask from the Generac's Customer Support, but they either not replied, or their answers were meaningless. Ms. Covarrubias Ms. Braxton Mr. Breckler, Mr. Dylan K Mr. Valdez What is the official specification for the fuel supply line's distance from generator to the supply meter or regulator? I have a 48KW Generator for $24,000.00. Although your office has provided us the installation guide with the minimum 5 feet distance, but the installer's company Generx provided a different installation instruction, with not mentioning the distance. However, the according to the attachment provided by Mr. James Valdez on 07/31/2020 he states fuel supply line's distance from generator to the supply meter or regulator minimum 8 feet. Ours is less than two feet. The generator in installed in 2014 by Generx Generators, since then the generator working couple of weeks or 5 - 6 months without interruption but other times it shows governor fault, and the Generator became useless. Since, in 2014 they couldn't find the real error, cost us thousands of dollars. The original installers Generex Generators said the installation was correctly done; however, the provided drawing shows the installation was defective, since fuel line only 2 feet from the generator. Since I did not receive any installation manual, I am not sure that who is right, maybe the generator is defective. If in the meantime, Generac issued a correction the installation instructions, then what is the reason for not noticing us and not correcting/repairing Generac's mistake, no matter the Generator under warranty or not. after all Generac's installation instructions is insufficient/defective. According to recent assessment by LEW Electrical Services with 50 years of generator experience, this is outstanding NG fuel supply plumbing discrepancy. Result: Intermittent governor fault will continue until the fuel supply plumbing's discrepancy is corrected. Our cost about $2,200.00 + tax. Please note I am 72-year-old 100% disabled individual. I cannot live that uncertain the generator’s operation or the pointless, high service costs.